Furious with Infiniti Of Coconut Creek
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From: South Fla.
Furious with Infiniti Of Coconut Creek
Hey guys, I just took my FX in to IOCC Monday to have one of my cats checked out, and today.. I went to to pick up vehicle, everything was good.
(Except for the fact that the service consultant didn't even bother to show me what they did/how they did it/ what was actually wrong/how it happened... ETC.
I however ran into a bigger problem, I got home and backed my car in.. Later on I go outside and I notice SOMEHOW at the top of the bumper there are cracks. Like when you back into something. I KNOW for a fact this wasn't there when I took the car in. How? Last Wednesday, a lady hit me in the rear and her license plate bracket left a mark on the bumper. And for those who are aware, there is a plastic piece at the bottom in which is ATTATCHED to the bumper itself. Anyway, since IOCC does not have a body shop, I took it JM lexus accross the street and got an estimate for 1044. REPLACED.
And I thoroughly inspected the bumper when it was hit, and so did the estimator at JM. So now I call back Infiniti, and I tell them the situation.. he says he has to check the records to see who drove it.
Never got back to me.
Great customer service huh?
And what is even worse is that this has not been their first time hitting cars, My mom has a QX56 and she took if for service once, and they ended up hitting the tailgate so bad it had to be repainted. We however noticed too late, and when we brought it to the attention of IOCC, they denied it.
And being my dad owns a body shop, he knows what the hell has been re-painted or not. I will raise hell at the dealership tomorrow. This is ridiculous.
Here is the damage they caused.
And this is pretty much why the bumper has to be replaced from the lady hitting me.
CLIFFS*
IOCC Sucks, and I will never bring my car back to them.
I posted this for others to be VERY CAUTIOUS when picking up your cars.
(Except for the fact that the service consultant didn't even bother to show me what they did/how they did it/ what was actually wrong/how it happened... ETC.
I however ran into a bigger problem, I got home and backed my car in.. Later on I go outside and I notice SOMEHOW at the top of the bumper there are cracks. Like when you back into something. I KNOW for a fact this wasn't there when I took the car in. How? Last Wednesday, a lady hit me in the rear and her license plate bracket left a mark on the bumper. And for those who are aware, there is a plastic piece at the bottom in which is ATTATCHED to the bumper itself. Anyway, since IOCC does not have a body shop, I took it JM lexus accross the street and got an estimate for 1044. REPLACED.
And I thoroughly inspected the bumper when it was hit, and so did the estimator at JM. So now I call back Infiniti, and I tell them the situation.. he says he has to check the records to see who drove it.
Never got back to me.
Great customer service huh?
And what is even worse is that this has not been their first time hitting cars, My mom has a QX56 and she took if for service once, and they ended up hitting the tailgate so bad it had to be repainted. We however noticed too late, and when we brought it to the attention of IOCC, they denied it.
And being my dad owns a body shop, he knows what the hell has been re-painted or not. I will raise hell at the dealership tomorrow. This is ridiculous.
Here is the damage they caused.
And this is pretty much why the bumper has to be replaced from the lady hitting me.
CLIFFS*
IOCC Sucks, and I will never bring my car back to them.
I posted this for others to be VERY CAUTIOUS when picking up your cars.
Last edited by Solekeeper; Mar 11, 2009 at 09:41 PM.
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