Here's what happened, 1st visit they acknowledged that my shudder valve was defective so they replaced it. 2days later contacted dealer about gas smell, the advisor asked the tech and stated it was normal waited for 2 more days smell did not go away. 2nd visit to the dealer the tech found out that their was a gas leak!, still calm but irritated inside without expressing any anger to the advisor. They found that their was a leak after shudder valve install, tech verified problem and replaced and fixed again. 11:30 on New year's eve my car dies in the middle of the freeway, called in for 3rd visit. They said the shudder valve was defective again! I am still holding my anger inside. After 3rd visit to the dealer they informed me to fill up my gas tank to full, after I left the dealer I filled it all the way up 18.186 gallons. Guess what? now my gas gage is not working properly. Now I am frustrated but remember I am still calm, but really upset. I called the general manager at Costa Mesa Mr. Trotter but he never replied, called Infiniti Consumer affairs and filed a report. Jennifer Bravo called me from CM public relations called and asked me to bring in the car again, I said to be frank with you I am scared to come back to your dealer. Today I dropped if off at Infiniti of Mission Viejo hopefully they will take care of my problems, any suggestions from you guys? This is the fourth time for the same thing, are the techs at Costa Mesa Incompetent?

 

4th time for the same thing = your car is a lemon according to the lemon law!!!

congratulations! now get a lwayer!!!

 

quoting myself from another thread.. yes the service department at costa mesa infiniti is complete garbage.. can you give me the number to Infiniti Consumer affairs? I need to chat with them

 

yeah....lemon law it

 

(800) 647-7261 make all your complaints here

 

atleast your service center didn't spill paint all over your car then claim it was there when it was brought in........yea, i didn't notice a gallon of red paint on my hood or door when i brought it in, riiiiight

 

^
Say What? Are you serious?? haha

 

Are you serious so did they fix your car?

 

As a new G35 owner, reading these threads makes me kinda nervous about bringing my car in.

Which Infiniti dealer DO you guys think has a decent service department. I remember reading somewhere here that they felt Tustin's service department was decent and fortunately, that one is close to my house. Any opinions on their service department?

Thanks.

 

i plan to service my car only at tustin now

 

tustin is alright too..... it sucks that we can't really depend on a service oriented dealer to take car of our baby,,,,,,,,

 

4th time? sorry to hear that. they got some idiots at costa mesa. got my g35 there. its tustin or m.v. when i service it.

 

tustin service is good... except for the fact that the bastards rolled down my freshly tinted windows when I specifically told them not to

 

mission viejo does a great job.

 

I bought my car from Mission Viejo New Year's eve. I hope my car's good there. I guess their service wasn't bad. I hope their service is good since i'll be going there to get my car serviced in the future.