Damn man, sorry to see that.
Hopefully everything will get fixed ASAP.
Good luck.

Shipping is such a b!tch on this side of the world when ordering from the states...
Makes me wish I was back in Cali where everything is just a city away.

 

Yeah I know what you mean.

I can easily sell this exhaust to a company here and not loose any money over it, BUT I'm a bit selfish and I don't want anyone to have the same exhaust as me lol, so if I do sell it I'll sell it without the burnt tips, I'll take out $90 from the selling price not a big issue.

Although it would have been much better not to get into this hassle in the first place but it's happened and I just have to deal with it. I will let you guys know what CVR say, if they give me any crap I will let them know clearly that their reputation over here will be tarred, this all depends on what they tell me tomorrow.

On a side note Borna, have you ever looked at the company Myus.com? it's pretty good, I ordered Exhausts, Coilovers, K&N filters, Spark plugs, vinyl strips & weathertech mats all for $830 delivery, which is amazing considering I paid $600 for delivery from the UK to Saudi just for an Exhaust.

 

Wow man, This MyUS thing is amazing, I'd never heard of it before...
I'll check it out when I want to order my wheels.

Although the shipping for my FI exhaust cost me around $350 to my door so it isn't too bad. Next time I'll compare pricing with MyUS and see if it's significantly cheaper or not.

Thanks for the info bro

 

ohh $350, that's not bad at all

 

So, it's Monday Maz, what happened with CVR?

 

Funny you ask, I spent all of yesterday talking back and forth to CVR's manager and here's the outcome: (if you don't have time to read just scroll down to the bottom)


Dear Chris,

I have just spoken to one of your colleague over the phone and he
advised me to e-mail you for some help that I need.

I placed an order on the 7th June for a Q300 Ti Try Dual Exhaust
System (SKU HS03IG3G3T) for a 2008 G35 Sedan, order number: 4556.

Now my delivery address was an address in Florida, they are freight
forwarders that hold onto my packages until I request them to be sent
in one shipment. The freight forwarders are called MyUs.com

I just received the package on Friday, and when I opened the box I saw
straight away that I was sent the wrong one, basically I was sent the
exhaust system for the G35 Coupe and not Sedan eventhough my reciept
says Sedan.

Now I'm in a dilemma, because I've already paid over $300 for delivery
from Florida to my address in Saudi Arabia (Same as my billing
address). Now I need advice on how I can send the package back to CVR
but I did not want to pay for delivery to ship the goods back to CVR
because firstly I see this as a mistake from your behalf (please don't
take it personally) and secondly I will still have to pay again over
$300 to get the correct exhaust for the sedan shipped over again from
CVR to Florida and then to Saudi Arabia.

What I wanted to know is basically can you pay for shipping or
reimburse me the shipping cost of sending the wrong product back to
CVR? because I will still have to pay another delivery charge to get
the correct exhaust back to my Saudi Arabian address.

I have listed all my details below and any feedback you can give me
would be greatly appreciated.

Billing Address:
Jeddah, Saudi Arabia,
21428


My delivery address for CVR would be:
United States,
Florida,
34203

My contact number in Saudi Arabia is *****-***-***-*** or
alternatively you can contact me through this address. If you have any
questions please get back to me. Thank you.


Hey Mazin!!

I am very sorry for this inconvenience, we had no idea you were
international. Bryan was going to inform you that we were sending
fedex to florida to pick this up to exchange. Unfortunately as we were
unaware and only ship to billing address we are only able to assist
with shipping from florida at no cost to you, the best we can do is
discount on a future order where we will be aware of your location for
maximum attentiveness. Please let us know when we can get this item
picked up from the forwarder as we have the proper one on hold for
you?

Chris @ CVR



Ok I'm not sure if I understand this
correctly. So I should pay for delivery back to CVR (another $300 or
so) and then you will pay for international shipping from Florida to
my billing address in Saudi Arabia? Or are you saying that I have to
pay both ways for delivery back to CVR and then pay again to deliver
the correct exhaust from Florida to Saudi Arabia? which will be over
$600?


Sorry for the confusion. Being that the address used was a forwarder
and we are unable to ship directly to S.A. we are covering any fees
for exchanging at the location it was delivered to. I may have misread
your previous email and apologize for the confusion. Please let us
know when its ready for pickup so we can get this going asap for you.
If you have any other questions please dont hesitate to ask at all

Chris @ CVR


I'm still not sure if I understand this correctly.

What cost will you cover exactly? because I was not charged any
delivery cost from CVR to Florida, so I don't understand what you
meant in your ealier e-mail? Do you mean you will cover the cost of
international shipping from Saudi Arabia to the location it was
delivered? i.e. Florida? Or do you mean you will cover the cost of
picking up the exhaust from Florida to CVR which equates to $0?


Once the exhaust is back in florida, we are having it picked up and
sent back to us. We are then having the correct exhaust sent to
florida. As we shipped to florida initially this is the point of
delivery we are covering. Anytime we ship with fedex we are charged,
in this case twice, I really wish it were $0. Let me know if this
explains it more clearly for you

Chris @ CVR

Ok I think I understand what you are saying, so basically, I should
pay for international delivery back to Florida $300+ and then once the
new exhaust arrives back in Florida I will pay another $300+ for
delivery? so all in all I would have paid over $1,000 in international
shipping for a product that costs $830 because of a mistake by CVR and
not myself?


I cannot answer that question as having previously stated we really
were not aware nor involved in that part of the transaction, nor do we
know how much it costs or how that process works. I only have
information regarding florida as the destination and origin as there
is where it was instructed to be sent upon receiving the order. Please
let me know if you have any additional questions as I await your
response to get this taken care of quickly

Chris @ CVR


I understand what you're saying, but you have to see it from my point
as well. You stated in your earlier e-mail that you only deliver to
the billing address, on my receipt my billing address is clearly in
Saudi Arabia and not Florida. My delivery address was Florida.

Now I am willing to pay the extra charge of delivery from Florida back
to Saudi Arabia (for the correct exhaust) which is another $300+ . But
I believe that it is unfair to penalize me for a mistake that CVR has
made and not myself, all I am asking is if CVR is willing to pay for a
one way trip back to CVR? i.e. I will send the exhaust back to CVR
from Saudi Arabia but get reimbursed for that specific delivery? All
in all I would still be paying again to have it delivered back to
Saudi Arabia from Florida.

So is it really fair to have me pay for delivery both ways? I do not
see this as being a viable or acceptable option as I have mentioned in
my earlier e-mail I will be paying over the cost of the goods itself
and what really justifies that extra cost for me? As this was a

mistake by CVR and not myself?


I really feel that I should at least get some help with delivering the
exhaust back to CVR as I am not willing to spend an extra $600+
dollars purely on deliver. Could you please let me know what your view
on this is?


didn't recieve a reply after this so I sent another e-mail:

 

Dear Chris,

If the last e-mail you sent was your final answer than could you
please direct me to anyone in higher management to take this issue up
with, I will have to speak to the manager of CVR as to the final
decision being made. I appreciate the feedback you have given me so
far.


I am actually the manager and wanted to correspond with you as soon as
I was aware. Sorry for the timed response as I actually got a bit
sidetracked with other responsabilities. Thats where I stated I
misread your previous email and thought you said that your billing
address was florida, but upon checking your order saw that it was not.

I certainly do not want you to feel like you are being penalized, but
please understand that we were instructed to deliver the exhaust to
florida, and were not aware nor involved with its transit abroad. It
is our full responsability to exchange an incorrectly sent product
from its destination, be it Florida, Canada or any destination we send
it to but as it left the country we are not able to help in that
aspect as it is beyond our scope of understanding and direct
involvement.

Despite not being able to help in that aspect beyond the above, we do
feel badly and are always willing to work with our customers in any
and all ways allowable. If there is anything else at all we can do to
help or offer you, please do not hesitate to let us know as there may
be something else we can do for you in light of this inconvenience.

Chris @ CVR


Dear Chris,

I understand what you're saying, but the fact of the matter is that I
am being penalized for a mistake I didn't not make. Try and understand
it is impossible for me to check the products that you send out before
it is shipped over to me, I put full trust in the retailer I’m buying
from that they will not make such a mistake, and even more so that I
will not be held accountable.

Now here are my options, firstly I thought I wouldn't have to get into
this situation but to be honest I've been forced to, I was expecting
CVR to pay or reimburse me for a one way trip either back to CVR or
back to me. Since CVR has no contractual agreement and would rather
use that as a bases as opposed to giving a helping hand towards their
customers.

Now for me it's simple, I've already posted my complaints in the
Infiniti community, and many people believe I should be reimbursed for
all the transportation cost I have paid and will be paying, but since
CVR is not committed to this due to a lack of concentration from one
of your staff I am forced to sell the exhaust locally. Rest assured I
will get my money back in the local market since there's a huge
demand. Unfortunately for CVR their reputation in the Infiniti
community will be hurt (it already has been by other customers, see
links below).

I will be posting our conversation on our Infiniti forum and I will be
ordering the exact same exhaust from a more credible supplier, even
though they are slightly more expensive than CVR, but I believe that
they will not make such a critical mistake as to sending me the wrong
product. Furthermore the reason I ordered from CVR in the first place
was due to their customer feedback and their great prices, but to be
honest I will no longer order anything from CVR again because as far
as I'm aware the incompetent employee that made this mistake has in no
way been held accountable, instead I the customer am being held
accountable for no wrong doing from my end.

Chris, you have been great at responding back to my questions, but at
the end of the day I will still be paying over and above the cost of
the exhaust purely on transportation cost. To me this is unfair,
unjustified and in a sense cruel. I do not believe that reimbursing me
with around $300+ is a major issue for CVR's mistake, because who ever
sent out the wrong package is sitting somewhere in CVR probably
waiting to make another mistake with no disciplinary action.

To finally end our conversation Chris, Please find the links below to
the posts that have been raised about CVR's reputation, weather this
matters to you or not is a different issue, but rest assured that the
sale of this exhaust will not be going through CVR but through other
companies that will not make such a simple mistake.

I hope that you see my point, I will sell this exhaust locally (and
get the full retail value for it) and I will be placing an order
through a more credible supplier and only pay $300 ONCE and not 3
times over. This is the main issue for me; I will have to convey my
feelings towards the Infiniti community about CVR, as I said above,
whether you care about your reputation or not is not a problem of
mine. But I believe customer service should be your priority.
Reimbursing me $300 for a product that I paid close to $900 does not
seem to be a big issue to me, but CVR's refusal to help out in this
case has really put me off ever ordering from them again, as well as
probably putting off several other potential customers.

Link to my thread:
https://g35driver.com/forums/v36-eng...-q300-wtf.html

Link to other customer's thread:
https://g35driver.com/forums/lounge-...torsports.html

 

Basically CVR will not pay anything, if I want to return the product I will have to pay the following:

Sending the wrong exhaust back to CVR $300 +

Then get it sent again from CVR (or my freight forwarders) to Saudi Arabia $300+

and considering I've already paid $300+ in the first place to get the exhaust sent over I would have paid over $1,000 for a product that is valued at $830!!

I don't see this as fair of justified. As I said above, I'll just sell the exhaust locally, there are loads of coupes here and I know I could easily get the price I paid. As we speak I am ordering another exhaust NOT FROM CVR!! but from a more reputable company, I'll let you guys know once it arrives.

 

WOW!!!!! That is messed up dude, but I am not surprised especially since i had a long talk with Invidia today. I know the owners personally.

CVR is not an authorized vendor or dealer to sell this exhaust. Invidia has no idea how they are even getting the exhaust. So CVR is going to be into some deep **** really soon. Why do think they are selling it so cheap. They would be losing money and not making any profit off the exhaust with that that price.
You also dont get the Invidia LIFETIME WARRANTY through CVR. This warranty is only available through authorized vendors and dealers, like Amplified Motorsports. I have a lifetime warranty on my exhaust because I bought it through Amplified.

Sorry to say guys, not trying to sound mean or anything, but thats what happens when you go cheap. There is always a catch. I learned my lesson a few times and now im straight up legit.

As for the coupe exhaust bro, send that **** back, get a refund and buy it from Amplified Motorsports with a Free LIFETIME WARRANTY.
They have no problem shipping stuff out. They ship out 10,000 dollars worth of stuff every 2 weeks to Korea.

So hpautoworks and CVR are both the worst places to buy this exhaust. You will either not get an exhaust or the wrong one, and not get a warranty.


Sorry to hear this happened bro.

What I am saying is not false either. This is not just because i want to support Amplified, its because you guys arent getting the full benefit of the exhaust. What if your exhaust starts leaking, or you get a crack, or the tips are bent or discolored. CVR and hpautoworks arent going to replace it for you. They wont even care and say too bad.
Amplified will replace any part for you no questions asked. Amplified, at this moment, is the only authorized vendor for this exhaust.
It's up to you guys to make that choice. We all know whats the best one.

 

Wow man that sucks big time

 

Sorry to hear about this mess.
I think both parties have a valid reasoning to their end.
However, I still think you should've been compensated somehow for THEIR mistake.

GL.

 

Yeah I agree Robby, but I won't send the exhaust back it'll cost me another $300+ on delivery and I won't get anything out of it.

I will sell this exhaust to whoever wants to buy it here for the retail value I paid, and I am in the process of ordering through Amplified as we speak but I think there's a problem with their website right now, so I will try and order it later on or will call them later when they are open.

so bottom line CVR and HP are not to be trusted. Now I learned this the hard way by having to deal and go through $hit with both of them, it's Amplified all the way from now on, actually I ordered my JIC Coilovers from Amplified and had it sent over the same time as the exhaust and the coilovers are PERFECT!! so I trust Amplified performance from now on.

Thanks for keeping us up to date on these issues Robby

 

Agreed, but I don't think asking for a one way trip back to CVR's premises is asking more than what I am entitled to, but I don't care anymore as long as everyone has learned never to order from CVR again I'm happy that no G35.com members will be cheated again.

 

There is only one person in fault for this and its CVR.
This has nothing to do with Invidia, especially since Invidia doesnt sell exhausts to CVR. They were trippin when they found out today.

CVR is scandalous as well.
Im bringing all the bad shops out hahaha

Ever since i've been in the show car and sponsorship business, the things some people do is unbelievable. All I have to say is politics.
Your probably like "HUH" at this moment. You will understand sooner or later. I've seen a lot of **** yall will never think that shops will do. It's very sad.

 

No problem bro, only here to help you guys out. I hate to see fellow members being jipped right under their noises without even noticing. I just dont like to bring shops out and say how messed up they are. Thats just not me.
But since I saw this and had a talk with Invidia today, i had to say something. I guess i was a bit too late


I will let Lou know about the site. Just PM whats wrong with the site and I will let him knows wrong tomorrow. I was at Amp today and will be there tomorrow as well.

It's best to call them though. It's sooooo much faster. Im there almost everyday and they get more phone orders than online orders.

Their hours are from 11am to 9pm US Pacific Time