ARCH INDUSTRIES EXPERIENCE: plz read
#1
Join Date: Mar 2010
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ARCH INDUSTRIES EXPERIENCE: plz read
Hello everyone, i wanna start off by saying i recently had a transaction with arch industries, a rather large transaction, i got ings side skirts, a gialla front grill, the gialla lip and the arch roof spoiler.
i know there has been some speculation and concern regarding arch industries this past 2 months and a thread or 2 about there company and product qualities, the point to this thread is to express my views on them as an unbiased customer and consumer of theirs.
i will start off by saying i dealt with richard hak at ARC.
i am very satisfied with their communication as everytime i had a question or concern richard was quick to answer always within 24 hours of every single email i sent, i sent in total of 30 emails over a month period and every single email he was prompt to reply with updates and resolutions to any concerns i had.
Arch industries products are by far some of the best fitting after market products i have ever seen, everything they sold me fit like a glove with the exception of the gialla grill which they do not produce their just resale it from their distributor, the gialla grill fitment was about 7/10 but with some time spent and some rubber washers added to even out the fitment issue i got the grill to about a 9.5/10 fitment.
i also had used their paint service offered on all my products, their ppaint service quality is great with the exception of 3 paint flaws, i took this concern up with richard and he was prompt to refund me my paint service funds as i provided him with pictures A+ RICHARD!!!
i know their paint service has taken some slack recently however, the paint service they offer is overall a great service and they did a very professional job!!!!
no one can beat arch's prices either, some of the best prices available by a long shot.
over i would rate my experience with arch a 9.5/10 and have never been happier with fiberglass/aftermarket body components.
communication was 10/10
price was 10/10
fitment for the ings side skirts were 9/10 (very miniscule gap that cannot be corrected on passenger side, hardly noticable) paint on these side skirts were 10/10
fitment on the giala grill was 7/10 (9.5/10 after minor mods) paint was 8/10 on this gialla grill (there were pimples in the paint and one black mark of discoloration showing throw) this was corrected by a refund from richard hak
the gialla lip fitment was 10/10 paint was 9/10 (thumb print in the paint job)
corrected by a refund from richard hak
the roof spoiler fitment was 10/10 and paint was 10/10
overall as a total for fitment and paint service i rank them as a 9/10 which is extremely impressive as i am very picky, only minor flaws that were all corrected
as a total my entire experience i would rate as a 9.5/10 being as close to perfect as i could imagine especially dealing with aftermarket parts
A+ to ARCH Industries for being a top notch and quality provider for our g35 community!!!!!
here are some pics to follow
i know there has been some speculation and concern regarding arch industries this past 2 months and a thread or 2 about there company and product qualities, the point to this thread is to express my views on them as an unbiased customer and consumer of theirs.
i will start off by saying i dealt with richard hak at ARC.
i am very satisfied with their communication as everytime i had a question or concern richard was quick to answer always within 24 hours of every single email i sent, i sent in total of 30 emails over a month period and every single email he was prompt to reply with updates and resolutions to any concerns i had.
Arch industries products are by far some of the best fitting after market products i have ever seen, everything they sold me fit like a glove with the exception of the gialla grill which they do not produce their just resale it from their distributor, the gialla grill fitment was about 7/10 but with some time spent and some rubber washers added to even out the fitment issue i got the grill to about a 9.5/10 fitment.
i also had used their paint service offered on all my products, their ppaint service quality is great with the exception of 3 paint flaws, i took this concern up with richard and he was prompt to refund me my paint service funds as i provided him with pictures A+ RICHARD!!!
i know their paint service has taken some slack recently however, the paint service they offer is overall a great service and they did a very professional job!!!!
no one can beat arch's prices either, some of the best prices available by a long shot.
over i would rate my experience with arch a 9.5/10 and have never been happier with fiberglass/aftermarket body components.
communication was 10/10
price was 10/10
fitment for the ings side skirts were 9/10 (very miniscule gap that cannot be corrected on passenger side, hardly noticable) paint on these side skirts were 10/10
fitment on the giala grill was 7/10 (9.5/10 after minor mods) paint was 8/10 on this gialla grill (there were pimples in the paint and one black mark of discoloration showing throw) this was corrected by a refund from richard hak
the gialla lip fitment was 10/10 paint was 9/10 (thumb print in the paint job)
corrected by a refund from richard hak
the roof spoiler fitment was 10/10 and paint was 10/10
overall as a total for fitment and paint service i rank them as a 9/10 which is extremely impressive as i am very picky, only minor flaws that were all corrected
as a total my entire experience i would rate as a 9.5/10 being as close to perfect as i could imagine especially dealing with aftermarket parts
A+ to ARCH Industries for being a top notch and quality provider for our g35 community!!!!!
here are some pics to follow
#4
Join Date: Mar 2010
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not true the ings side skirts are fiber glass
if you took time to read it its not just a grill and roof spoiler....
i got side skirts, a grill, a roof spoiler and a front lip.
what people cant express gratitude for a great company and service anymore without it being "rigged" in some sort of way..... we always here bad stories about companies..... i am here to express a pleasant experience i had....
and hey no one twisted your arm for a post in this thread so what do you care?
i got side skirts, a grill, a roof spoiler and a front lip.
what people cant express gratitude for a great company and service anymore without it being "rigged" in some sort of way..... we always here bad stories about companies..... i am here to express a pleasant experience i had....
and hey no one twisted your arm for a post in this thread so what do you care?
#9
because we have itrader for that, and unless it is an extreme circumstance of customer service then really all vendors are assumed to be good unless something comes up about them.
#11
I like reading posts like this as long as they're not biased... I see hundreds of other posts on a weekly basis that are much worse in terms of wasting time and opportunity to post something relevant and informative.
OP- Good to hear your positive experience with a forum vendor. There have been too many horror stories lately.
OP- Good to hear your positive experience with a forum vendor. There have been too many horror stories lately.
#13
Join Date: Mar 2010
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i know i need a drop :/
#14
Registered User
iTrader: (25)
Funny how I don't see anyone complain about a review about some other vendor. Seems to me like some people are just hating on Arch and are only looking for negative comments about them.