I can see other flaws in the powdercoating as well. Looks like they used the same people that did mine...

 

i've never had so many problems with a wheel company and their quality before in my life. I am sticking to JDM wheels for now on. Guess I better go look at the other 3 tomorrow for similar problems. I will post pics of those.

 

I just got off the phone with them. I didn't want to speak on the phone with them because I knew they would make me angry and they did. First Sean says he was going to send my wheel overnight now that is done UNTIL he and the other people read my posts and were "appauled" I would handle this situation like this. They then wanted to know how I would like to pay for shipping. I of course at this point become LIVID and tell them I refuse to pay for shipping back had I known they would try that I would have never shipped them the wheel in the first place. He then goes on about why I would bring up stuff in the past. There is a simple reason, it shows a damn pattern of my problems leading up to this. Then he goes on to say he will be posting up ALL the emails between us. Go the **** ahead, it still doesn't excuse all the missed ship dates and why it took over 5 weeks for you to get this done this time. Then he tries to say he hasn't had it since the date I said. Well here you go *******, here is the Fedex tracking number: 468600115169885. We go back and forth, I am livid already and I hang up the phone.

 

And all the emails this time around

 

And all the emails this time around

 

man, so sorry

 

wow DPE has horrible customer service wasnt expecting that from a high end rim company! If i were you ,i would cut my losses and return for a full refund!

 

I would first like to apologize to the owners, the moderators, and the community of this forum for responding to this thread on behalf of DPE as we are currently not a sponsor. However, I feel it is required for DPE to respond.

That being said, I would also like to apologize to terrorific35 for your experience in 2011. I would also be frustrated with the delay. In manners such as this, it is not the intention of the representative give you the run around or what appeared to be. From the manner you described, it seems as if the communication and/or information should have been handled better, but in all fairness ... there are always varying accounts of a situation. This doesn't mean I do not believe you, I am merely stating there is always variances of a situation. I will say it isn't your problem if there is a backorder with steplips by our lip supplier (this happens to all custom wheels companies at one time or another), or if powdercoat has a bottleneck because in the end you are doing business with DPE not our outsourced vendors. Our representative informs you not as an excuse, but an explanation on what is going on. Regarding your statement "That makes me question why are you telling me it was the lips and not the inner" ... lips, rims, barrels terminology are all one in the same as there is an inner lip and outer lip, etc. So it was more of a misunderstanding regarding terminology in your statement.

Due to the extreme delay with the steplip backorder in 2011, I am not sure why it wasn't mentioned that the DPE represenative and yourself worked together at the time to your satisfaction by way of compensation of one form or another hence no post of your dissatisfaction or frustration in 2011.

Regarding your powdercoat issue, please also know our situation as we were notified of the powdercoat a year later from delivery, but the representative understood that due to the climate of the state you live in, you waited a year to install them, thus would be covered under warranty. Please also understand that many customers, not insinuating you of course, mistakenly may spray them with harmful chemicals causing this, but in light of what you explained to the representative, he warrantied it. The reason why the representative didn't send you a replacement in the meantime is we do not stock wheels as we are built to order. Regarding all 4 being re-powdercoated to match ... it is not a custom color or some form of anodize, which would require that ... it is black. If it was, DPE would have brought all 4 back.

Lastly, nothing is being taken into account that the wheel took 7 days in shipping to be received by DPE. The stripping and repowdercoat of the wheel and assembly should not have taken more than 2 weeks, but it has taken longer due to circumstances that are not your problem. The representative who worked with you in 2011 and working on your powdercoat warranty issue now was unaware of your frustration as no calls have been made to DPE regarding. Your wheel is complete and he has attempted to call you without success.

It is everyone's right to post on the forums and share good and bad experiences, but I feel it is equally important for both accounts of the situations are expressed so that the members that chime in or don't chime in, are allowed to make decisions based on both views. DPE like any company has issues or problems whether what the end customer's account is valid or invalid ... we always resolve or work together with the end customer if we are made aware of the issue. Perhaps the reason why you do not see many of these types of threads over our 9 yr history is most end customers inform us and we always take care of them regardless if they state they will post on the forums or not. If a company after being informed of a situation/issue does not offer solutions or resolve things, then the experience should be shared with the public on the forums. I do not see the point of sharing past experiences that have been agreed and resolved by both parties in the past or posting dissatisfaction with something without contacting the company first to give them the opportunity to fix whatever the issue is.

Note: I only know of one wheel brand in the USA that powdercoats in-house while the others outsource it ... at times to the same powdercoat vendor.

I am sure the DPE representative will continue to attempt to contact you via phone to further discuss.


Addendum after DPE rep spoke to Terrorific35: Sean informed me the two of you spoke. As grown adults attempting to resolve matters, it is imporant that cursing and yelling is not done when trying to discuss things to work together. Due to the extended delay with the repair, Sean stated that he would be shipping to you at DPE's expense, but you insisted on cursing while demanding overnight. At that time instead of cursing, yelling, and hanging up, perhaps requesting to speak to a supervisor who can make that call would have been the best. Your wheel is completed and will be shipped to you and he will provide tracking.

DPE does not wish to have an online battle of views or what has transpired. Issue in 2011, was mutually agreed and compensation was given back in 2011. The 2012 repowdercoat under warranty was delayed, but is now complete and will be shipped at DPE's expense as discussed. Continued cursing by Terrorific35 both online and via phone as well as yelling and hanging up via phone is not a manner in which adults should conduct themselves especially while trying to work together to resolve any issues. Thus, we will not longer respond to this thread moving forward. I have had the opportunity to respond on behalf of DPE. It is Terrorific35's right to continue to post and it is apparent his account of his conversation with the DPE representative varies. Unfortunately, he will not be satisfied nor would be with anything DPE would try to work with him on.


Thank you,

Jojo Cagungun
Co-owner DPE Wheels

 

Once again you lie. I received nothing in 2011. I started cursing at Sean on the phone when he called me a liar. Your employee called me once this entire time, today while I was driving home. I called him back as soon as I got home. I spoke sternly to him the entire time up till the point he called me a liar, then I became livid. If you record your calls, please post it up as I want EVERYONE to listen to it.

 

And to prove he never called multiple times:

 

Anything happen after Jojo's post?

 

damn

 

That is messed up

 

Well, since I wasn't near a computer all day yesterday or the night before, I got my wheel back. They shipped it overnight, now I just need to make sure they don't charge the card they have on file for shipping charges. I haven't fully inspected them yet since last night when I got home from work I fell asleep and the night before I picked them up, opened it quickly, then went out all night.

 

I'd be mad if it forever to get me my parts, only to find they were defective when I go to install them, and then they give me sh*t about it when I call them.

I'd be ready to head over there to slit someone's throat open if they took their time with warranty as well.

And if they wanted to charge me for the shipping to or from? I will have to fight an urge to drive my car through their office, open the door and go crazy with an AK.

This is business, it's simple - consumers give you money, and you give them a quality product. If the product is defective, you own the cost and time to fix it. Don't make the consumer wait. As consumers, we've paid for the product, we want it in a timely manner. If it's defective, either send me a new one or pay for everything that is involved in repairs and don't make me wait too long either. And overnight it. We've been patient, but patience wears out after so much bs.

OP - I hope everything works well for you.