I'll take sundown customer service over jl, alpine, rockford, or any other mainstream brand.

At least when i have an issue or a concern about any sundown product, i can speak directly to the owner. Good luck getting that kind of customer service from a mainstream brand.

 

^ im actually a lil weary when anyone can just speak to the owner of the company, thats a little disturbing in my mind...

 

Well, you came in here asking for advice, and eggyhustle's is about the most knowledgeable I've seen on this board when it comes to audio components, I'd take his advice over my own most of the time.

 

Why is that?

I can call jacob @ sundown right now and tell him "hey, i'm having an issue with x, y, and z." He'll stay on the phone with you for hours helping you out with whatever issue you may have with any of his products. If anything is defective, he'll exchange it no questions asked.

Try that with alpine or JL.

 

OP it would blow your mind that some of the best audio components out there are from small boutique companies.

I've run various AudioQue, Sundown, Zuki, SSA, and Zed speakers/amps and never ran into issues. All my questions were usually answered in 48 hrs, most of the time same-day and knowledgeably. These smaller companies have to have superior customer service as well as great products in order to survive out there.

About the only thing the mainstream companies do well IMO are headunits, processing, and marketing.

 

Exactly.

Underground companies survive through word of mouth so customer service has to be top notch.