UPDATE: They made everything right!! they allowed us to chose a new car like we asked. Though we had to upgrade to a non base model but we were more then happy to. We went with a Ivory Pearl, Prem B and sport supn.

Thank you Infiniti of Montclair
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Hi,
My parents just bought a new 2006 G35 sedan Lakeshore Slate from Infiniti of Montclair, They purchased it putting a lot down, and the next day I noticed that there appeared to be what looked like 4 bird poop etching on the roof of the car. So apparently they sold the car with the damage already on it and the person that intially detailed it didnt catch it or didnt tell us. My dad calls the dealer and says they will take care of it and that it will it will "buff" out. They said they will send it out to a prof detailer. They are going to pick up the car this Monday.

I was wondering if anyone has had paint damage like this and it really buffed out?

Edit:
heres our whole "experience" I posted this on freshalloy as well.. hopefully we can get it resolved right away Ill keep you guys informed.

And I was going to post this as in the "rules" it says place in regional but So-Cal is locked lol. its a lengthy post

We bought a new G35 Lakeshore Slate/Stone sedan, this dealer is the only one to have this color combo. Well we bought the car we looked it over but missed that there was damage on the roof of the car, its hard to see at eye level because of our height and it was along the center line of the roof. We noticed it by standing on a ladder. The damage was what looked like bird poop that had been baked into and went through the clear. http://pics.bbzzdd.com/users/annihilator3001/roof.JPG , close up of 2 of 4 http://pics.bbzzdd.com/users/annihilator3001/etch1.JPG , http://pics.bbzzdd.com/users/annihilator3001/etch2.JPG . The dealer said they take care of any problems that arised in a resonable timeframe which we did we contacted them right away.

They said they take care of it, they took the car the car and they tried to buff it out but it didn't come out. They said it will wash away next time you wash it, which of course it didn't. We contacted them again to fix it. They took it again, I signed a work order that said detail, I asked specifically what was going to be done, I assumed a wetsand or a airbrushed at worse. The lady that pick up the car said and I quote "We can't do any major work if we don't get authorization from you" (well my dad his car so his authorization). They had the car a few days and no one called us or left any message so we assumed everythings fine. They finally brought back the car, and the same lady said they buffed it and detailed it and got all the stains out, we saw it and thought good and she said that they did not repaint the roof and the value of the car was not depreciated but could not provide a work order that said what exactly they did becuase the manager was "on vacation".

As we brought the car into the garage we notice that the color is a tad different and thats when we noticed that they repainted the WHOLE roof! . But not only that they left a lot of overspray on the car. The repaint was horrible it looks like a one stage thick coat thats paint and clear combined. It looks like it was probably painted on there lot by a mobile shop. It has some dips in the paint, it has scratches everywhere, it has more metallic in it then the stock paint. Its hard to get detailed pics but
heres some http://www.csupomona.edu/~rquesada/IofM/P1000448.JPG , it looks like they even painted right OVER the original paint because it does feel a bit THICK http://www.csupomona.edu/~rquesada/IofM/P1000439.JPG , and they didnt clean up very well or do a good job because they must not have removed the rubber surrond off the window http://www.csupomona.edu/~rquesada/IofM/P1000459.JPG , the scratches / haze http://www.csupomona.edu/~rquesada/IofM/P1000480.JPG I'll post more pics. If they just contacted us that it required a whole roof repaint we would have declined especially with the awful paint job they did. We wanted it fixed but not without them letting us know what they are doing. We cleary didnt authorize that. We thought they used a "professional" shop which could have just sanded the spots and airbrushed/paint it and blend it or it could have came off with a colored wetsand.

Now we have a $30,000 car that looks like crap. We are so disgusted on how it looks. I emailed the pics of how the car looks and they have yet to reply, I'm going to send a link to this thread to them. What we want is a new car, another sad thing is they have driven the car more then we have, nearly the whole "break in" period has been them taking the car back and forth from the delaership/shop. If we had leased the car I dont think we make a big deal out of it but we bought it and even put 20k down! We keep cars for a long time thats why we bought a Infiniti because of the reliability but the service lacks FAR behind from Lexus.

Oh and when we first bought the car they didn't put the registration on the car! So we were driving around illegally, lucky we didnt get pulled over or ticketed.

I know its a lenghy post so heres cliffs:
1. Bought car noticed damage on roof, dealer said they take car of it
2. Attempt 1 buff out, didnt work
3. Attempt 2 didnt tell us they painted the WHOLE roof
4. Stains gone of course but terrible paint job not done by professional shop
5. Still waiting for a reply on what they going to do (we want new car)


Ill try to keep this post up to date on what they are doing hope fully they replace the car cause we are not happy at all we afraid if they try to fix it again how bad its going to come out then.

If you had a problem with Infiniti of Montclair please post your problem and if it was resolved.

we hope we get ours resolved.

Thanks
Robert

 

will not buff out. i had a black z that i left outside while on a trip. bird pooped on it and the sun baked it in...looked exactly like your close up pic. the acid has eaten into your clearcoat, there is no buffing that out.

 

it's not coming off. I have the same problem with my hood. It might not even be bird poop. Once the clear coat is cracked, the only way is to get it painted again. I still have that problem on mine.

 

You could wetsand it and buff it to try to minimize their appearance; odds are it won't be completely removed without a repaint.

 

Did you get the "paint and fabric protection"? It is covered.

 

even if it's covered, isn't it up to infiniti to remedy it how they choose? they'll probably just try to wetsand/buff it out....

if it was just 1, i'd probably let it go... but FOUR?? man i'd be pissssssssed

 

thats what I thought especially with Infiniti putting such thin coats of paint/clear coat on the G's.

They were never offered that, kinda makes me think that the dealer possibly knew about it.


Yeah my dad is pissed, he doesn't enjoy the car as much knowing that it has those imperfections. The person who detailed it for final delivery HAD to have seen those. But I guess also we should have inspected the car better but its hard to see them at eye level since its along the middle of the roof.

I guess we'll see what the dealer is going to do monday, it sucks either way, if they buff it out its only going to make the paint thinner, and if they repaint it then it won't look as nice as factory paint.

 

I'm not 100% convinced those can't be removed by wetsanding/buffing. FWIW, wetsanding/buffing, if done properly, removes only a small fraction of your clear - definitely not enough to cause any sort of failure.

 

how long was that bird poop left on your car before you did something about it?

 

it came from the dealer that way. I wish we had seen it before we took delivery of it or else we wouldn't have bought it.

 

listen...the paint on a lateral surface is easier to paint than vertical surfaces. also, the damage is on the roof and the damage is on the center of the roof. a good shop will blend out the paint to the point you can't tell it has been painted, and they should remove the moulding on the drip rail so that you won't have any tape lines (you don't have a moonroof which makes it even easier to paint).

 

http://paintcare-n-detailing.com/video/
Watch the video about bird poop etching removal with the PC. So it looks feasible.

 

thanks for all the replys guys,just sucks getting a new car with those stains on it...
They are going to pick up the car tommorow, I'll let you know how it turns out

 

they took the car and brought it back today, when they brought it back it was in the sun so it appeared to be gone. But upon putting it in the dark or in the garage its still there

My dad is going to call them tommorow, dunno if they are willing to do a better job detailing it cause to me it looks like they just used a polish doesnt look like they wetsanded it, they probably didn't even send it to a professional detailer...

I had some friends tell me that the bird poop will still continue to eat through the paint, is that true?

Do I have any legal recouse in getting them to fix it correctly? or I am making too big of a deal about it lol?

 

Sorry to hear of your problems. When I bought my car, I made the mistake of not thoroughly inspecting it either (assumed it would be in good condition). Luckily there was nothing wrong with it. But after hearing all these horror stories (about being damaged while shipping and bad repaints, etc) I have learned my lesson for my next car purchase.

I think what your friends meant is that the bird poop (it's very acidic, especially if it's a huge bird bomb) will continue eating away at your clearcoat and eventually damage your paint if you leave it on long enough and don't wash it away. Most people wash it off the day of, with a quick detailer or what not.

And no, you're not making a big deal of this. You bought the car brand new; you should expect it to be in "brand new" condition.