Stealer says no more loaner since I didn;t buy from them
Originally Posted by G35 Mass
I do understand, and I'm sure the dealer does too. If all this customer is bringing in is oil changes, they probably wouldn't be too upset if they never see him again. They didn't get the profit from the initial sale, so the $40 oil change (which probably only yields $15 AT THE MOST in the end) doesn't justify the expense. They need to make money too.
Oh, and ITS AN OIL CHANGE! You can do it yourself for $15 cheaper, or just wait for it!
Oh, and ITS AN OIL CHANGE! You can do it yourself for $15 cheaper, or just wait for it!
Dealer oil changes here are $50 and $100 for synthetic so there is a little more profit against the loaner costs too.
Joined: Jan 2004
Posts: 21,095
Likes: 47
From: Toronto, GTA north
Originally Posted by RBull
I agree if thats all the customer is ever having done. That's obviously an individual policy or decision at each dealership. I'm pretty familiar with the concept of making money in business.
Dealer oil changes here are $50 and $100 for synthetic so there is a little more profit against the loaner costs too.
Dealer oil changes here are $50 and $100 for synthetic so there is a little more profit against the loaner costs too.
Instead, they put in a rapid lube station; which is much better IMO.
I only used it a couple of times, but I could be in & out in no time ....and only one trip.
Thread Starter
|
Registered User
Joined: Dec 2004
Posts: 984
Likes: 3
I've taken my car there for every service interval, so I'm sure they've made decent money off me. It wouldn't bug me as much if the never offered a loaner for an oil change, just the fact they now want to remove this service. I did offer them the chance to "match" the price from the dealer I bought from, but they did not have a base sedan in stock. I even still have the email where they explained I was getting a great deal on my new car.
Joined: Jun 2002
Posts: 30,341
Likes: 9
From: Cambridge, Ont. Canada
Originally Posted by harley01
The only reason I go to the dealer is the convenience of having the loaner service. Now I;ve been informed I will no longer get a loaner for oil changes because I bought my car from another dealer. Well, saving over a grand made it a pretty easy choice. I've been taking my car there for almost two years now without any issue getting a loaner. I guess it's their choice, but they will lose my business since they are now no more convenient than my local mechanic.
C.
Originally Posted by inTgr8r
My dealer (Doner) doesn't do loaners for oil change either.
Instead, they put in a rapid lube station; which is much better IMO.
I only used it a couple of times, but I could be in & out in no time ....and only one trip.
Instead, they put in a rapid lube station; which is much better IMO.
I only used it a couple of times, but I could be in & out in no time ....and only one trip.
The rapid lube would be just as convenient if it was well staffed and managed especially with the one trip thing. Paperwork, inspections etc for the loaner all takes time.
Registered User
Joined: Aug 2006
Posts: 283
Likes: 0
From: Chicago
I agree with the dealer on this one. Chicago has 7 Infiniti dealerships, but most of them are very small, with limited inventory (especially loaners).
If as a consumer, I choose to purchase a car from a dealer primarily on price (as the local service department you are going to is obviously good, or we would not be having this discussion), why should I expect the local dealer to assign me one of the 4 loaners he has for such a low margin service (oil change)?
I mean what if instead of the guy wanting the loaner for the oil change, I am a customer, who bought the car from that dealer, and now can't get a loaner?
I know it is easy to throw dealers under the bus, but some of their policies do have sound business logic.
If as a consumer, I choose to purchase a car from a dealer primarily on price (as the local service department you are going to is obviously good, or we would not be having this discussion), why should I expect the local dealer to assign me one of the 4 loaners he has for such a low margin service (oil change)?
I mean what if instead of the guy wanting the loaner for the oil change, I am a customer, who bought the car from that dealer, and now can't get a loaner?
I know it is easy to throw dealers under the bus, but some of their policies do have sound business logic.
Last edited by GumboChief; Mar 31, 2007 at 09:31 PM.
Thread
Thread Starter
Forum
Replies
Last Post