UPDATE:

Took my car out on the highway for the first time after getting my work done, and it's vibrating like crazy all through the steering wheel, floor well, pedals, shift ****, dash, etc at over 70mph.

And I thought the exterior damage was the worst of my problems...

Loosen and re-tighten the wheels. They may not have taken the time to ensure they were centered when they put them back on. Even with hub-centric rings you still need to be careful or you will get vibration.

That's good advice - I hope it's nothing more serious like a CV or universal joint. I'm dropping my car back off tomorrow all day so they can repair or replace the bumper, and I've notified them of the vibration problem that wasn't there previously, so they'll hopefully take care of that as well.

They fixed the vibration - the wheels were out of balance after the brake job.

They're making me wait until Monday the 18th to get my bumper fixed

Unfortunately it happens everywhere. The dealer that I use, and generally like, put a small ding in my left side rear quarter on a recent service. After a bit of hemming and hawing, my service manager agreed to take care of it. They used PDR and it looks like new again. My SM knows that I am very particular about my coupe and that I know it top to bottom, so he generally gives me straightforward treatment.

it's funny how that service record is important to you, even thought they took it to a place that provides bad service.

Like I mentioned before I was willing to give them the benefit of the doubt - bad service is one thing, damaging my property is another.

Fortunately this particular dealership doesn't have a monopoly on the Infiniti market in the DC Metro area, so I have several other options for service and new car purchases.

What infiniti dealer would you recomend going to for service in the DC area. I know there is Passport, Tysons, Chantilly, Annapolis....what would you think is good from what youve hear or experienced?

Some of the guys in the National G Club, Lek, for instance, would know better than I would. Read through some of the posts on the National G Club area of the website.

I'm going to look into it more before the next time I need to go, but I think Tyson's has a pretty good rep.

Another update:

My coupe spent the entire day at Jim Coleman so that they could fix the bumper. Went to pick it up around 5:30PM and the bumper was painted very well - matched great. The problem? They DID NOT FIX the dent which was part of the damage they initially caused. Apparently a miscommunication between the 3rd party detailer they subcontracted and the service manager I deal with.

Just great... as soon as I showed them that they didn't fix the dent everyone got extremely defensive as if I were going to try to accuse them of something awful. Luckily one service manager was still there to reenter my car into the system and get me another loaner so they can fix the problem tomorrow.

The detailer didn't seem to think that he could fix the dent - you think just MAYBE that's why I told the service guy I might need a new bumper in the first place?

Unbelievable

Avoid Jim Coleman Infiniti at all costs!

Many people I know have had problems with them. I've personally had a bad experience with them as well.

Good Luck

I completely agree with AAM. I think much of it is the shaddy forum **** with other sponsors talking sht. There's a lot of shaddy stuff that goes on behind the scene of the FI forums. Same with Relentless, and I've had nothing but great dealings with them, and they've clued me into a lot of lies and mods that are completely unnecessary that other sponsor shops say we need (like the fuel return system for FI cars, and just getting a new ECU and larger injectors for increasing the boost)