Im not quite sure why all the dealers have to give us such a hard time when it come's to fixing things on our cars, or any car company that is. My question is, why charge the customer for the parts/labor when your gunna get the money from the car company anyways. $1 from me or anyone else is a $1 from the car company. So why must they be like this in the first place?

 

Ya know, I'm not sure why a dealership would give ANYONE a hard time with something being a warranty issue....one of the common misconceptions I have to clear up with customers is that I get paid no matter whether it's customer pay or a warranty claim...

I continuously run in to folks that think I'm out to screw them out of warranty or sell them something they don't need...when the fact of the matter is that I get paid commission on warranty work just the same as customer pay. If I recommend that you have your induction system cleaned out--it's because ya need it.

 

I do know that the tech only gets paid by the manufacture for the estimated install time on the warranted parts, not the actual time it takes to do the repair. So if the computer says 3 hrs to replace Widget-A, but in reality it takes 5 hrs, he only gets paid for the estimated 3 hrs. That's how my local Honda dealer works anyways. I know the head tech and he says if he goes over the estimated time for the repair he doesn't get paid extra. That may be why they are trying to charge for the warranty work. Trying to pay their techs.

 

also, i would think nissan corp. will have a specific set price that they will pay for services under warranty. whereas, the dealer can charge whatever he wants to the customer if it's out of his/her own pocket. same concept applies to medical insurances and what they pay out to doctors for exams. you can set whatever price you want for exams/services, but they will only pay up to a certain point--usually 50%-80% of your usual and customary charges.

 

from working at a dealership a long time ago... a mechanic may be proficient in his job and widget A on the books take 3 hrs... however he only uses 2 hrs. he bills the service mgr for 3 and grabs another car. ofcourse service manager or customer he'd still charge 3 hrs.

ppp

 

That's exactly how it works....and, for the most part it's a fair system. For all the times a tech goes over on a warranty item, it's usually offset by the time he goes under on the other half.

Tech proficiency is important.

 

Remember the tech only gets $17-22/hr..........you can see how [$20] tips[when you can access them directly] work miracles vs paying the dealer $100/hr which doesn't trickle down.

Why they never let you access techs! Be devious and creative.