Infiniti Of Coconut Creek - SUCKS !
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Join Date: Dec 2004
Location: was: Long Island, NY -- Now: South FL
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Infiniti Of Coconut Creek - SUCKS !
SO ... I dropped my car of this morning at Infiniti Of Coconut Creek, (south Fla) to get my suspension squeeking noise (compression rods?) taking care of and they give me a loaner car and I go to work.
Then, around noon, I am off to get some lunch with my coworkers and some a$$ cuts me off and yells at me and I yell back .. no big deal a couple of finger gestures etc ... continue on to lunch.
When I get back from lunch, there is a voicemail waiting for me from STEVE FISCHER at Infiniti Of Coconut Creek .. saying to "call him back urgently". So, I call him back and he says that someone called in and reported the loaner car (w/ License plate #) which I was driving as being abused and "doing doughnuts in the parking lot". He then says that his service manager instructed that I return the car immediately or they will REPORT THE CAR AS STOLEN!!!
I was shocked !!! ... First off, some C@ck Sucker calls in and makes up some BS story .. and then they actually believe it and want me to return the car and they are threatning me !!!! .. They are taking the side of some random caller vs. their own customer !!
So, I have to leave work and bring the car to them ... when I get there, I let loose on STEVE FISCHER ...
1.) The loaner car they gave me was filthy,
2.) They put their SH!TY license plate brackets on my car,
3.) They threathened a loyal infiniti customer with this BS.
4.) They never even started working on my car yet !!
I have only delt with Smithtown Infiniti on Long Island, NY before this and they were always very professional and courtious with me.
I need to find another dealer down here that I can trust ! Anyone deal with Sawgrass Infiniti ??
Then, around noon, I am off to get some lunch with my coworkers and some a$$ cuts me off and yells at me and I yell back .. no big deal a couple of finger gestures etc ... continue on to lunch.
When I get back from lunch, there is a voicemail waiting for me from STEVE FISCHER at Infiniti Of Coconut Creek .. saying to "call him back urgently". So, I call him back and he says that someone called in and reported the loaner car (w/ License plate #) which I was driving as being abused and "doing doughnuts in the parking lot". He then says that his service manager instructed that I return the car immediately or they will REPORT THE CAR AS STOLEN!!!
I was shocked !!! ... First off, some C@ck Sucker calls in and makes up some BS story .. and then they actually believe it and want me to return the car and they are threatning me !!!! .. They are taking the side of some random caller vs. their own customer !!
So, I have to leave work and bring the car to them ... when I get there, I let loose on STEVE FISCHER ...
1.) The loaner car they gave me was filthy,
2.) They put their SH!TY license plate brackets on my car,
3.) They threathened a loyal infiniti customer with this BS.
4.) They never even started working on my car yet !!
I have only delt with Smithtown Infiniti on Long Island, NY before this and they were always very professional and courtious with me.
I need to find another dealer down here that I can trust ! Anyone deal with Sawgrass Infiniti ??
Last edited by yeahdickey; 03-10-2006 at 02:58 PM.
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Thanx for your comments ... I am def. very steamed right now ... and will consider all the above advice.
The funny thing too is apparently Infiniti Of Coconut Creek is the #1 Volume Infiniti Dealer in the US right now .. which allows be to believe a lot of members here will have to deal with their service dept. sooner or later.
The funny thing too is apparently Infiniti Of Coconut Creek is the #1 Volume Infiniti Dealer in the US right now .. which allows be to believe a lot of members here will have to deal with their service dept. sooner or later.
#11
I go there.... I have never had to get a loaner though ....
I think the guy who cut you off took you for a ride, specially after a those finger gestures....and the loaner G35 clearly has big writtings on it.
I have never dealt with Sawgrass Infiniti ... there is another inifiniti in West palm (schumacher) if you wanna go that far (I presume you are in the Ft. Lauderdale area).
I think the guy who cut you off took you for a ride, specially after a those finger gestures....and the loaner G35 clearly has big writtings on it.
I have never dealt with Sawgrass Infiniti ... there is another inifiniti in West palm (schumacher) if you wanna go that far (I presume you are in the Ft. Lauderdale area).
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