What makes Infiniti dealers the top ranked dealers in surveys?
#16
It's not that I feel like Infiniti dealerships are bad, but I certainly do find them mediocre. Their service departments don't seem very good and I certainly wouldn't have non-warranty work done at one. Actually there was a member on these boards who is a service manager at a dealership I think and he mentioned how G owners are cheap and all his shop can get is warranty work. I think that really says it all. Clearly there are G owners who do get non-warranty work done to their cars - perhaps if Infiniti dealerships displayed a level of competence they would see more of that.
It's a shame too. It's a wonderful car, but the dealerships seem to be suffering the Ghosn-fate.
It's a shame too. It's a wonderful car, but the dealerships seem to be suffering the Ghosn-fate.
#18
Originally Posted by mk3gtr
I went for my first oil change at the dealer (Cerritos Infiniti). To be honest I didn't feel that the people working there were any better than any other dealers I've been to. Also, they only have a small waiting room with cable TV plus some magazines. There were some coffee and 3 pastries left in a basket. No Internet, juice or other snacks around. So in what way are Infiniti dealers supposed to be better than say Nissan, Toyota or Honda?
It all depends on attitude, experience, and how well they are managed.
C.
#19
#20
Originally Posted by picus112
It's not that I feel like Infiniti dealerships are bad, but I certainly do find them mediocre. Their service departments don't seem very good and I certainly wouldn't have non-warranty work done at one. Actually there was a member on these boards who is a service manager at a dealership I think and he mentioned how G owners are cheap and all his shop can get is warranty work. I think that really says it all. Clearly there are G owners who do get non-warranty work done to their cars - perhaps if Infiniti dealerships displayed a level of competence they would see more of that.
It's a shame too. It's a wonderful car, but the dealerships seem to be suffering the Ghosn-fate.
It's a shame too. It's a wonderful car, but the dealerships seem to be suffering the Ghosn-fate.
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