FORGED DISTRIBUTING presents SYSTEM FORGED
#46
04-24-2009, 04:24 PM
Join Date: Aug 2003
Location: Seattle, WA
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#47
04-24-2009, 05:48 PM
Question is still being skirted.
I don't mean to argue but you keep saying the titanium fasteners are offered
but on the site they are listed as standard for the competition spec.
So are the competition spec wheels coming with titanium fasteners or are they optional thats all I ask?
As I said website says one thing and then I'm hearing otherwise from you, just trying to get the facts straight.
I don't mean to argue but you keep saying the titanium fasteners are offered
but on the site they are listed as standard for the competition spec.
So are the competition spec wheels coming with titanium fasteners or are they optional thats all I ask?
As I said website says one thing and then I'm hearing otherwise from you, just trying to get the facts straight.
#48
04-24-2009, 06:11 PM
#49
04-24-2009, 06:17 PM
Consider your friend lucky
I ordered mine in January and I'm still waiting meanwhile my car is in pieces
All plans that I had for the car this year up in smoke thanks to 360 forged.
I'm hoping things turn around under Alain (from Modular concepts who has taken over as production manager) as I was assured Friday that my wheels should be in my hands no later than next month. Wheels have been paid in full and its been 4 months since order was placed.
IF you look up these threads you will see how my car sits as of now.
https://g35driver.com/forums/picture...hopping-6.html
https://g35driver.com/forums/g35-cou...ose-coupe.html
Rant over
I ordered mine in January and I'm still waiting meanwhile my car is in pieces
All plans that I had for the car this year up in smoke thanks to 360 forged.
I'm hoping things turn around under Alain (from Modular concepts who has taken over as production manager) as I was assured Friday that my wheels should be in my hands no later than next month. Wheels have been paid in full and its been 4 months since order was placed.
IF you look up these threads you will see how my car sits as of now.
https://g35driver.com/forums/picture...hopping-6.html
https://g35driver.com/forums/g35-cou...ose-coupe.html
Rant over
I'll be honest, it surprised me to see his name in these threads, but to know that he is getting invloved to help out and get stuff done is great. So don't worry bro, I can assure you your wheels will be handled. That dude don't mess around and is always on top of his stuff. Another member on the G37 Forum ordered a set from Modular Concept, and he too was completely satisfied. He got them shipped to Dubai within 5 weeks of his order.
Sorry my post is kind of long, just wanted to shed some light on this and tell you my personal experiences with Alain and Modular Concept. Legit owner who owns a legit company, and I would imagine him being involved with Forged Distributing will bring nothing but positivity
Oh and here are some pics of the wheels I ordered from him
Agreed 100%
Last edited by gamedog; 04-24-2009 at 07:15 PM.
#50
04-25-2009, 07:36 PM
Now you guys understand what I been going through trying to get straight answers.
The only reason I ordered competition spec was cause of the titanium fasteners shedding some weight on each corner.
Last edited by Glex25; 04-26-2009 at 02:59 AM.
#52
04-27-2009, 07:22 PM
Exactly why I would be wary of ordering from them...
This is a very simple question being asked REPEATEDLY by a customer, with NO response. This is poor customer service to the letter. Unless you PMed Glex25, in which case, I'd think you'd want to post in the thread as well. If anything this is an opportunity to publicly defuse an issue and gain respect from potential clients, but all anyone sees is a half-hearted defense of a company with KNOWN issues and no real signs of improvement just a change of names and decreased transparency.
You keep saying "if you have any questions ask..." but one simple one has been asked, and there is no answer. Honestly, as a potential customer myself, I can say that the chance of me ordering from you guys in the future is almost zero...sadly I wish that weren't the case as stated a million times before some of your products are truly unique and stunning.
This is a very simple question being asked REPEATEDLY by a customer, with NO response. This is poor customer service to the letter. Unless you PMed Glex25, in which case, I'd think you'd want to post in the thread as well. If anything this is an opportunity to publicly defuse an issue and gain respect from potential clients, but all anyone sees is a half-hearted defense of a company with KNOWN issues and no real signs of improvement just a change of names and decreased transparency.
You keep saying "if you have any questions ask..." but one simple one has been asked, and there is no answer. Honestly, as a potential customer myself, I can say that the chance of me ordering from you guys in the future is almost zero...sadly I wish that weren't the case as stated a million times before some of your products are truly unique and stunning.
#53
04-28-2009, 12:02 AM
I'm not trying to stir up anything without base, but I think it's important for members here to have all the facts/sides of the story when dealing with a company with issues.
A good friend of mine here in Columbus (also a member here) ordered from them was given the run around for months and eventually canceled his order. He was told he could not be refunded and had to go through his AMEX to get his money back with a charge dispute. IMO this is not acceptable for company. If a customer cancels due to inability of the company to meet deadlines and/or dishonesty, money should be returned immediately and without questions especially when no goods were traded. Period.
I have watched my friend build his own business from scratch and he employs this policy and though his mistakes may cost him money, his handling of the situation and customer policy has ensured that he rarely looses the client wronged and in fact, his actions garner him more clients through positive reviews.
This type of story was mirrored over and over and checked by InternetBrands on quite a few forums now. 360 was removed as a sponsor from 6speedonline pretty recently as well as some others.
Thread ->
http://www.6speedonline.com/forums/w...hone-home.html
5th page of link already posted entailing Jordan Swerdloffs (360 founder) current financial issues (public domain info) ->
http://mbworld.org/forums/cls55-amg-...-forged-5.html
Please read this and approach with caution. I'm not sure what changes they have made to their management/business model, but my loyalty is to members on the board and I don't want people getting the run around especially with such large amounts of money. 360 makes some undeniably beautiful products which I would have liked to put on my car one day, but customer service and quality are more important than image. Hopefully they turn it around and deliver the product they promise, otherwise, it seems they are trying to branch out to other areas after being blacklisted elsewhere.
A good friend of mine here in Columbus (also a member here) ordered from them was given the run around for months and eventually canceled his order. He was told he could not be refunded and had to go through his AMEX to get his money back with a charge dispute. IMO this is not acceptable for company. If a customer cancels due to inability of the company to meet deadlines and/or dishonesty, money should be returned immediately and without questions especially when no goods were traded. Period.
I have watched my friend build his own business from scratch and he employs this policy and though his mistakes may cost him money, his handling of the situation and customer policy has ensured that he rarely looses the client wronged and in fact, his actions garner him more clients through positive reviews.
This type of story was mirrored over and over and checked by InternetBrands on quite a few forums now. 360 was removed as a sponsor from 6speedonline pretty recently as well as some others.
Thread ->
http://www.6speedonline.com/forums/w...hone-home.html
5th page of link already posted entailing Jordan Swerdloffs (360 founder) current financial issues (public domain info) ->
http://mbworld.org/forums/cls55-amg-...-forged-5.html
Please read this and approach with caution. I'm not sure what changes they have made to their management/business model, but my loyalty is to members on the board and I don't want people getting the run around especially with such large amounts of money. 360 makes some undeniably beautiful products which I would have liked to put on my car one day, but customer service and quality are more important than image. Hopefully they turn it around and deliver the product they promise, otherwise, it seems they are trying to branch out to other areas after being blacklisted elsewhere.
Only time will tell but who is going to want to take a chance to see if things have changed? How will you know? Will you put down $4000 just to find out that nothings changed weeks/months later after you've placed your order? Not me...they had a chance and blew it. I gave them plenty of opportunities.
#55
04-28-2009, 02:44 PM
Hmmm many iforged and forgiatos have been sold with no issues...do you really want to go into business
With a sponsor who won't clarify?
Why not just Galex titanium fastners and then state website was wrong but you will still grant him
What he ordered? And then say they are an option not a standard?
I'm not telling you how to run ur business but I am suggesting away to make a customer happy and maybe give
Potential customs some peace of mind when ordering..
If your backed up why not state how many orders? We might pity you and understand ur situation better
I know bad management can break a business... But kiss as$ to ur customers and others will come
After they see you guys are back on track...
My fathers company builds houses.. Time is always an issue.. Give ur self a week or 2 extra to fill orders
Some people wait months for Volks or Works..
Just my. $.02
With a sponsor who won't clarify?
Why not just Galex titanium fastners and then state website was wrong but you will still grant him
What he ordered? And then say they are an option not a standard?
I'm not telling you how to run ur business but I am suggesting away to make a customer happy and maybe give
Potential customs some peace of mind when ordering..
If your backed up why not state how many orders? We might pity you and understand ur situation better
I know bad management can break a business... But kiss as$ to ur customers and others will come
After they see you guys are back on track...
My fathers company builds houses.. Time is always an issue.. Give ur self a week or 2 extra to fill orders
Some people wait months for Volks or Works..
Just my. $.02
#56
04-29-2009, 12:55 PM
I had to send a Pm and call them directly to get a answer to my question.
Supposedly The Ti fasteners did not meet approval in 7mm spec and to make them meet approval they would have to make it themselves in 8mm spec and that they would be just as heavy as the stainless so they are not offering it anymore on any of their wheels.
I was told through Pm I would get stainless fasteners despite what the site says.
I also called to confirm and speak as to the deceptive details of their product on the website when they are not offered and why they are still letting people believe that is what they are getting.
Supposedly The Ti fasteners did not meet approval in 7mm spec and to make them meet approval they would have to make it themselves in 8mm spec and that they would be just as heavy as the stainless so they are not offering it anymore on any of their wheels.
I was told through Pm I would get stainless fasteners despite what the site says.
I also called to confirm and speak as to the deceptive details of their product on the website when they are not offered and why they are still letting people believe that is what they are getting.
#57
04-29-2009, 01:50 PM
This is terrible for everyone: the company, the customers, and the product. Although in the past I've heard excellent things about 360, lately there's been nothing but bad news. Its definitely understandable when a company goes through growing pains..it could be either really good or bad.
Personally 4k+ is a lot of money for me to just have sitting and seeing no results. If I'm spending that kind of money on wheels and they are backlogged for an extensive amount of time or things like this start to surface about the company, I'm worried.
I understand thru this thread that Modular has taken over although I'm still not really sure what happened in the first place. There are alot of different things going around on the forum boards.
All in all I hope these issues are resolved soon for all more so for the customers who put up their hard earned money expecting to get a quality wheel built wheel. Even further I personally know Gio and his struggle with all of this. His car has been in pieces for months waiting on wheels..he's a lot more composed than what I would have been in his situation.
Best of luck to all parties.
-Vin
Personally 4k+ is a lot of money for me to just have sitting and seeing no results. If I'm spending that kind of money on wheels and they are backlogged for an extensive amount of time or things like this start to surface about the company, I'm worried.
I understand thru this thread that Modular has taken over although I'm still not really sure what happened in the first place. There are alot of different things going around on the forum boards.
All in all I hope these issues are resolved soon for all more so for the customers who put up their hard earned money expecting to get a quality wheel built wheel. Even further I personally know Gio and his struggle with all of this. His car has been in pieces for months waiting on wheels..he's a lot more composed than what I would have been in his situation.
Best of luck to all parties.
-Vin
#58
04-29-2009, 08:01 PM
So who's Bs'ing who.
On one hand I ordered a wheel that says Ti fasteners standard
Then I have their Internet rep here telling me that no I will be getting Stainless steel
Then I call up and they say they don't offer it cause of safety issues
But then again you have their internet rep here stating Titanium fasteners are a option
Believe who you will
either way you look at it's f8cked situation with the company
trying to look good and like they changed their way but its more of the same
I think I have said my peace and have proven my point ball is in your court
On one hand I ordered a wheel that says Ti fasteners standard
Then I have their Internet rep here telling me that no I will be getting Stainless steel
Then I call up and they say they don't offer it cause of safety issues
But then again you have their internet rep here stating Titanium fasteners are a option
Believe who you will
either way you look at it's f8cked situation with the company
trying to look good and like they changed their way but its more of the same
I think I have said my peace and have proven my point ball is in your court
#59
04-29-2009, 08:39 PM
So who's Bs'ing who.
On one hand I ordered a wheel that says Ti fasteners standard
Then I have their Internet rep here telling me that no I will be getting Stainless steel
Then I call up and they say they don't offer it cause of safety issues
But then again you have their internet rep here stating Titanium fasteners are a option
Believe who you will
either way you look at it's f8cked situation with the company
trying to look good and like they changed their way but its more of the same
I think I have said my peace and have proven my point ball is in your court
On one hand I ordered a wheel that says Ti fasteners standard
Then I have their Internet rep here telling me that no I will be getting Stainless steel
Then I call up and they say they don't offer it cause of safety issues
But then again you have their internet rep here stating Titanium fasteners are a option
Believe who you will
either way you look at it's f8cked situation with the company
trying to look good and like they changed their way but its more of the same
I think I have said my peace and have proven my point ball is in your court
#60
04-29-2009, 08:41 PM
