BEWARE of HERB CHAMBERS of Boston service department!
#1
BEWARE of HERB CHAMBERS of Boston service department!
I took my car to be serviced there today and the service guy i talked to was EXTREMELY RUDE! I took the guy for a drive to show him what was wrong with the car (clicking noise when I floor it and a loose clanky noise when i go over a bump on the right side). The service guy told me to show him when it makes noise so I said I have to floor it and he said ok show me. So I did and he said that's a bit extreme.. you should never floor it and you won't have problems. So I'm thinking in my head that regardless of how if i floor it or not.. the car should not make noises. If I'm merging onto the highway and I need the power then I will floor it. He was also saying how if this is my fault for the clanky sound and clicking sound then they will not fix it. I have had this car for ONE MONTH. Then he pointed out that my windows were illegal which is true (20% all around) but I brought my cars in for the noises not the windows. He begins to say you will never pass inspection and that WHEN the cops pull me over they will take a knife and rip off my film. He said do you have connections and I said I don't know and then he continued to ask so i said my brother is a firefighter and he then says that his cousin is a cop and that even he failed inspection. He then asked if I cared if I fail inspection and I said I don't know and he kept asking. I also came in an hour late for the appointment because my daughter is teething so he kept giving me sh*t about it. He said I had to take it back Monday and I agreed and he said what time. So I said the earliest which is at 7 and he said are you sure you can get out of bed.. you seem lazy.. you sure 7 doesnt mean 1030? and at this point I was furious but I bit my tongue and dropped him off without saying anything. I felt that i was treated very poorly. So please if you plan on taking your car to HERB CHAMBERS in BOSTON beware of the service department. And they call this a luxury car dealership?...
Last edited by G35Driver19; 06-16-2008 at 12:19 PM.
#4
#5
I'm shocked that that's the way he treated you, but not shocked to hear a complaint about their service dept. I've been there several times when I just bought the car, but will never go back. I now go to Kelly Infiniti.
I think you're foolish if you don't call and ask to talk to either 1) the service manager or 2) the general store manager and report this. I know it sounds silly to want to go back there, but you might be able to get something out of it. I doubt the contacts there are the same, as there's probably a high turnover in those positions, since their dept. SUCKS, but Paul Dineen is the Service Manager (617) 730-5595 contact I have written down from 3 yrs. ago and Howie Reske as the Executive Manager (617) 739-6600.
Sorry to hear about that & let us know what you do!
I think you're foolish if you don't call and ask to talk to either 1) the service manager or 2) the general store manager and report this. I know it sounds silly to want to go back there, but you might be able to get something out of it. I doubt the contacts there are the same, as there's probably a high turnover in those positions, since their dept. SUCKS, but Paul Dineen is the Service Manager (617) 730-5595 contact I have written down from 3 yrs. ago and Howie Reske as the Executive Manager (617) 739-6600.
Sorry to hear about that & let us know what you do!
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#8
Im lucky, my neighbor is my service advisor and he takes of anything I have asked for. Service departments are usually a horror show but I gotta say Inskip in RI has been great to me. Whuch is good cause in RI there are not a lot of options.
If I were you I would get ahold of the GM and tear him a new ***. If they want you back they at least owe you some free service visits or something.
If I were you I would get ahold of the GM and tear him a new ***. If they want you back they at least owe you some free service visits or something.
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Originally Posted by jimmyc13
I'm shocked that that's the way he treated you, but not shocked to hear a complaint about their service dept. I've been there several times when I just bought the car, but will never go back. I now go to Kelly Infiniti.
I think you're foolish if you don't call and ask to talk to either 1) the service manager or 2) the general store manager and report this. I know it sounds silly to want to go back there, but you might be able to get something out of it. I doubt the contacts there are the same, as there's probably a high turnover in those positions, since their dept. SUCKS, but Paul Dineen is the Service Manager (617) 730-5595 contact I have written down from 3 yrs. ago and Howie Reske as the Executive Manager (617) 739-6600.
Sorry to hear about that & let us know what you do!
I think you're foolish if you don't call and ask to talk to either 1) the service manager or 2) the general store manager and report this. I know it sounds silly to want to go back there, but you might be able to get something out of it. I doubt the contacts there are the same, as there's probably a high turnover in those positions, since their dept. SUCKS, but Paul Dineen is the Service Manager (617) 730-5595 contact I have written down from 3 yrs. ago and Howie Reske as the Executive Manager (617) 739-6600.
Sorry to hear about that & let us know what you do!
#11
Originally Posted by Hi-Tech_G
Never had a problem with Herb Chambers. I brought my G from there and I go there whenever I need something major done. Who was the service tech that helped you out?
#12
Originally Posted by TheDude
+1 I bought my car from them and i've never had a problem. Although I keep hearing these stories of people who have had terrible experiences. The guy I bring my car to everytime, his name is Nigel, hes taken care of all my problems since day 1.
#13
#14
Alex was the guy I had the problem with... I talked to the service manager and one of the sales manager and they said they were sorry and that things like that happen but they apologize for what happened.. I took it to Kelly Infiniti in Danvers and they found the problem and ordered a new control arm for the right side suspension with no questions asked.. The car only has 1100 miles on it so I'm pretty suprised that something is broken already..
#15