Infiniti of Massapequa Nightmare/stuff stolen
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Join Date: Feb 2007
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Infiniti of Massapequa Nightmare/stuff stolen
SO this will be a long read but its a warning for every one not to go to that Dealership.
I took my car there for a broken diffential.
I get the first call the representative GENA " your car is too low because you have aftermarket warranty and we cant fix it under warranty" my response was " wow that’s weird because its OEM suspension".
Second call Gina calls again 2 days later " the mechanic said that the differential was opened before and the silicone is not layer as it would be from the factory" my response was " wow that’s weird because no one ever opened the differential" so she tells me it will cost me close to $1300 to fix it " or you can pay the mechanic $500 on the side and he can do it on his own time" . So i asked if in the future any one would give me problems that the differential was opened her response was" he will use oem parts". AT this moment i told her i would like to get it fixed under warranty because no one opened the differential and that if worse comes to worse i can pay the mechanic.
I get a third call two days later " we are overnight parts for you and the car will be ready tomorrow and its getting covered under warranty"
Next day comes no one calls, my car is still not fixed...
I get a call on Tuesday 4 days after my car was supposed to be ready, that i can pick up my car.
I drive out 40miles , I get there 30min before closing, returned their loaned and pick up my car.
I drove my car for about 3.2miles and it choked and never started again, in the middle of a busy intersection on Sunrise Highway.
Now at this moment the car is at the dealership for about 3 weeks now.....
I get a call from one of the managers Chuddy or whet ever his name is " your system caused the alternator to fail because we cant start the car" so i tell him that the battery is dead coz i tried starting the car for 20 min and it was just cranking and not starting. He tells me that they will call me back.
I don’t get any calls for 5 days. So i decide to call and ask what’s up. The manager tells me that they don’t know and they waiting for their mechanic but he took days of for Thanksgiving Holliday.
I get a call from Frank the service manager, the guy in charge...." your aftermarket stereo caused a short and burned out the ECM it will cost you $1400 for a new ecm, $300 for fixing the short and $300 to reprogram the new ECM." I tell him i will find a used ECM and if they can use it ... so he tells me to bring him the vin of the ECM and they will check.
I spoke to Frank and asked if they know where the short is , they don’t know... I asked if they can give me proof that the radio caused the problem they say no we can’t. ( with the proof i would have got the shop that installed the radio to pay for the damage)
So i tell him that if he cant prove he has no reason to deny warranty. He tells me that they will not fix anything for me.
I called Infiniti consumer affairs , explained everything , I went to Massapequa picked and called for a tow truck to take it somewhere else.
NOW HERE IS THE PART WHERE IT GETS BAD
I open my car, which was at the dealership for a month now , the battery is dead. I look inside and I see all my stuff from my glove compartment and the upper cubby on the floor, my custom fabricated shift know is missing, my clarion equalized that I paid $150 is missing, my Pioneer 4 channel amp from the trunk is missing, all my carpets are ripped out from the trunk. My calculator is missing, I look outside the car my Carbon fiber hood has about a 12" crack on it, I got scratches on the rear bumper, passenger door and handle, I got scratches on my rear quarter panel , my hood is not closing coz the hinge is bent , the hood dampener is cracked and is not holding.
I went inside and complained they just shrugged their shoulders and said they don’t know anything. When I was about to leave Frank came out running with a camera taking pictures of my "Modifications" on the car... which is exhaust and an aftermarket radio.
Towed the car to Kings Infiniti , Paid $120 for diagnostics and $400 to get my car fixed, turns out there was a short coming from the MAF sensor, coz someone installed it upside down and the wires got pined against the engine....... THE WHOLE TIME MY CAR HAD A STOCK INTAKE BOX AND THE WIRES WERE NOT EVEN CLOSE TO THE ENGINE TO GET PINED............
SO INFINITI OF MASAPEQUA , STALL STUFF FROM MY CAR, DID OUTSIDE DAMADGE, AND INSTALLED THE MAF SENSOR UNSPIDE DOWN , ALL BECAUSE THEY WANTED TO GET MONEY OUT OF ME, THERE WAS NO SHORT CAUSED BY THE RADIO AND MY ECM IS JUST FINE
I took my car there for a broken diffential.
I get the first call the representative GENA " your car is too low because you have aftermarket warranty and we cant fix it under warranty" my response was " wow that’s weird because its OEM suspension".
Second call Gina calls again 2 days later " the mechanic said that the differential was opened before and the silicone is not layer as it would be from the factory" my response was " wow that’s weird because no one ever opened the differential" so she tells me it will cost me close to $1300 to fix it " or you can pay the mechanic $500 on the side and he can do it on his own time" . So i asked if in the future any one would give me problems that the differential was opened her response was" he will use oem parts". AT this moment i told her i would like to get it fixed under warranty because no one opened the differential and that if worse comes to worse i can pay the mechanic.
I get a third call two days later " we are overnight parts for you and the car will be ready tomorrow and its getting covered under warranty"
Next day comes no one calls, my car is still not fixed...
I get a call on Tuesday 4 days after my car was supposed to be ready, that i can pick up my car.
I drive out 40miles , I get there 30min before closing, returned their loaned and pick up my car.
I drove my car for about 3.2miles and it choked and never started again, in the middle of a busy intersection on Sunrise Highway.
Now at this moment the car is at the dealership for about 3 weeks now.....
I get a call from one of the managers Chuddy or whet ever his name is " your system caused the alternator to fail because we cant start the car" so i tell him that the battery is dead coz i tried starting the car for 20 min and it was just cranking and not starting. He tells me that they will call me back.
I don’t get any calls for 5 days. So i decide to call and ask what’s up. The manager tells me that they don’t know and they waiting for their mechanic but he took days of for Thanksgiving Holliday.
I get a call from Frank the service manager, the guy in charge...." your aftermarket stereo caused a short and burned out the ECM it will cost you $1400 for a new ecm, $300 for fixing the short and $300 to reprogram the new ECM." I tell him i will find a used ECM and if they can use it ... so he tells me to bring him the vin of the ECM and they will check.
I spoke to Frank and asked if they know where the short is , they don’t know... I asked if they can give me proof that the radio caused the problem they say no we can’t. ( with the proof i would have got the shop that installed the radio to pay for the damage)
So i tell him that if he cant prove he has no reason to deny warranty. He tells me that they will not fix anything for me.
I called Infiniti consumer affairs , explained everything , I went to Massapequa picked and called for a tow truck to take it somewhere else.
NOW HERE IS THE PART WHERE IT GETS BAD
I open my car, which was at the dealership for a month now , the battery is dead. I look inside and I see all my stuff from my glove compartment and the upper cubby on the floor, my custom fabricated shift know is missing, my clarion equalized that I paid $150 is missing, my Pioneer 4 channel amp from the trunk is missing, all my carpets are ripped out from the trunk. My calculator is missing, I look outside the car my Carbon fiber hood has about a 12" crack on it, I got scratches on the rear bumper, passenger door and handle, I got scratches on my rear quarter panel , my hood is not closing coz the hinge is bent , the hood dampener is cracked and is not holding.
I went inside and complained they just shrugged their shoulders and said they don’t know anything. When I was about to leave Frank came out running with a camera taking pictures of my "Modifications" on the car... which is exhaust and an aftermarket radio.
Towed the car to Kings Infiniti , Paid $120 for diagnostics and $400 to get my car fixed, turns out there was a short coming from the MAF sensor, coz someone installed it upside down and the wires got pined against the engine....... THE WHOLE TIME MY CAR HAD A STOCK INTAKE BOX AND THE WIRES WERE NOT EVEN CLOSE TO THE ENGINE TO GET PINED............
SO INFINITI OF MASAPEQUA , STALL STUFF FROM MY CAR, DID OUTSIDE DAMADGE, AND INSTALLED THE MAF SENSOR UNSPIDE DOWN , ALL BECAUSE THEY WANTED TO GET MONEY OUT OF ME, THERE WAS NO SHORT CAUSED BY THE RADIO AND MY ECM IS JUST FINE
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