Well, after going to Peninsula and Serramonte and being turned away, I may have a found a mod friendly dealership.

Infiniti of Oakland
7201 Oakport Street
Oakland, CA 94621
Phone (510) 639-2000

I have the clicking rear axle sound and went to Peninsula. They said since I upgraded my wheels/tires, the clicking sound would not be covered under warranty.

I went to Serramonte and they said since I lowered my car, they would not cover it under warranty.

It was a long shot, but I emailed the folks at Oakland Infiniti and they just called me back saying they will work on my car.

I told them I had bigger wheels/tires, upgraded brakes, and lowered suspension and they said it is okay because those three would not have a direct effect on the rear axles. How great is that?

I am so happy I cannot contain myself. We will truly find out if this dealership is in fact mod friendly when I bring in my car on Wednesday morning. I will keep everyone updated.

The service manager at Oakland Inifiniti is Dean. So if you have anything urgent issues that need addressing, give him a call and set up an appt.

If your mod is the direct cause of the problem, ie. you upgrade brakes and your brakes squeak, then it will not be covered.

I will also ask Dean on Wednesday if they will install aftermarket parts.

If anyone has had experience with Oakland Inifiniti, please chime in.

Vinh

 

I got my rear axle fixed there too. Definitely a hassle free experience. The guy who wrote up the order said that they couldn't replicate the problem at first. But they had the service manager double check and was able to confirm that the problem was there. Got a brand new g35 sedan as a loaner too. My car isn't modded but it was a good experience nonetheless.

Not too sure about their their pricing though. Since I had a good experience with them, I asked how much their 15,000 mile service was. They quoted $295 or something like that. Ouch. I might just end up going to zcargarage to get that done.

 

thanks for the heads up vinh

 

Is this the new dealership by the Oakland Coliseum?

 

Oakland autorow generally rocks

(from past experiences when I used to live in alameda)

 

So...dropped off the car today. Worked with Louis Rodriguez.

so far, GREAT, and I mean GREAT experience. This is what it means to own an Infiniti.

dropped the car off, did a walk through, signed some papers, and they had the loaner sitting right outside. In/out in about 15 minutes.

I've had my car serviced at Peninsula before and never got an Infiniti as a loaner, even when I called in advance. With Oakland, they gave me a new 2005 G35 Sedan.

Oakland has a HUGE, brand spankin' new facility and it looks great.

I will update with the results when I pick the car up tomorrow, but so far, so good.

 

cool good to know

 

hey vinh, ddid they tell you, you have to pay 5 bucks for gas and cleaning?

 

nope...no $5 charge. looking at the contract now. only need to return it with the same amount of fuel i left with.

but yeah, i know about the $5 charge other dealerships levy.

vinh

 

final update-

the parts didn't come in on time, so instead of me picking it up yesterday, i picked the car up today.

all I can say is WOW!!!

forget the fact that they worked on my rear axle even though I had mods on. they took the time and care to get my lowered car on their lift. no damages, no scratches, no nothing. they even honored my request to not have my car washed. can you believe it, a dealership that listens?

all I can say is that if you need service or have any issues with warranty, these are the guys to go to. there are obvious things that they will deny you on. got oil on your MAF Sensor from an aftermarket intake? then they will prolly consider that a direct result of the aftermarket part.

but other than that, this dealership has been a pleasure to work with.

THUMBS UP!!! If you do get service, let them know that Vinh with the yellow G35 sent you. This will let them know that good service is rewarded with referrals.

vinh

 

Vinh, I have been looking for a new service dept. Thanks for the referral, I'll give them a call.

 

I'm definitely going to take my car there now.

 

I'll give them a call this week. I have been experiencing a slight ping under accelleration. Serramonte had a service tech ride with me, but I could not reproduce the ping CONSISTANTLY. It's driving me nuts. Needless to say, I don't think it's good for my G. You would think that they would offer to check the timing or something. In any event, it appears that Oakland might be somewhat more helpful.

 

Vihn,

Thanks for this thread. I really do appreciate it, as will others. I called and spoke with John, today. I am dropping my car off tomorrow afternoon and will have a loaner car waiting for me.

 

sounds good andy...i believe i met John. he was always hanging around louis when i got there to drop off and pick up my car.