ARCH Industries
#62
04-14-2010 | 02:09 PM
iono what the outcome of this will be, maybe both sides are in the wrong, i just hope that finallygotag and arch industries solve this to a point where both sides are satisfied, good luck
#63
04-14-2010 | 02:20 PM
but that the same time we know what imperfections are (runs orange peel) but
paint peeling off like it had a skin decease, thats a totally diff story.
arch should own up to their sheit and give this guy a full refund or give him a new bumper that the paint actually sticks.
arch painted his bumper 3 x times, thats crazy for a proffesional paint job (dnt think so)
despite the fact that finally did take the discount there was more flaws to the bumper which he was not aware of upon picking up the bumper.
ARCH = SHADY!!!
IM THE REAL JUDGE JUTY! lol
#64
04-14-2010 | 02:21 PM
Joined: Dec 2008
Posts: 7,968
Likes: 688
From: Willow Springs, CA
they did offer it to him before he took the bumper, but he took the 100 dollar discount instead
iono what the outcome of this will be, maybe both sides are in the wrong, i just hope that finallygotag and arch industries solve this to a point where both sides are satisfied, good luck
iono what the outcome of this will be, maybe both sides are in the wrong, i just hope that finallygotag and arch industries solve this to a point where both sides are satisfied, good luck
I'm stating this for the third or fourth time in this thread, they offered me an unpainted bumper or the discount
I was NOT offered another bumper with new paint nor was i offered the adverstise money back guarantee
#65
04-14-2010 | 02:36 PM
Sounds like best option is to offer a new unpainted bumper and partial refund on the paint job since blame seems to be going both ways. For ARCH, you deal with one unhappy customer and keep yourself from a bad reputation and loss of future customers. For OP, you get a new bumper and partial refund for paint to get it done right. Why would you want ARCH to give you a new painted bumper when the one you have looks like that?
#66
04-14-2010 | 02:45 PM
Joined: Dec 2008
Posts: 7,968
Likes: 688
From: Willow Springs, CA
Sounds like best option is to offer a new unpainted bumper and partial refund on the paint job since blame seems to be going both ways. For ARCH, you deal with one unhappy customer and keep yourself from a bad reputation and loss of future customers. For OP, you get a new bumper and partial refund for paint to get it done right. Why would you want ARCH to give you a new painted bumper when the one you have looks like that?
Poor paint job lead me to believe that the quality of the product was poor as well...
Why would I want another product from them
#67
04-14-2010 | 02:46 PM
having a aftermarket bumper painted before it is even test fitted on the car is not smart at all. according to my body shop the materials used on these poly bumpers are not the greatest and actually took a very professional painter 3 times to get the paint right. From minor imperfections to oily/greasy plastic causing bubbles in the paint during the curing process. But what do you expect? its a replica...not authentic and guess what. you get what you pay for.
After having my bumper taken care of by a professional it turned out very very nice with about 95% fitment and I am happy.
After having my bumper taken care of by a professional it turned out very very nice with about 95% fitment and I am happy.
#68
04-14-2010 | 02:49 PM
Joined: Dec 2008
Posts: 7,968
Likes: 688
From: Willow Springs, CA
having a aftermarket bumper painted before it is even test fitted on the car is not smart at all. according to my body shop the materials used on these poly bumpers are not the greatest and actually took a very professional painter 3 times to get the paint right. From minor imperfections to oily/greasy plastic causing bubbles in the paint during the curing process. But what do you expect? its a replica...not authentic and guess what. you get what you pay for.
After having my bumper taken care of by a professional it turned out very very nice with about 95% fitment and I am happy.
After having my bumper taken care of by a professional it turned out very very nice with about 95% fitment and I am happy.
#69
04-14-2010 | 02:57 PM
having a aftermarket bumper painted before it is even test fitted on the car is not smart at all. according to my body shop the materials used on these poly bumpers are not the greatest and actually took a very professional painter 3 times to get the paint right. From minor imperfections to oily/greasy plastic causing bubbles in the paint during the curing process. But what do you expect? its a replica...not authentic and guess what. you get what you pay for.
After having my bumper taken care of by a professional it turned out very very nice with about 95% fitment and I am happy.
After having my bumper taken care of by a professional it turned out very very nice with about 95% fitment and I am happy.
he paid for paint to peel?
run along....
#70
04-14-2010 | 02:57 PM
Registered User
Joined: Apr 2008
Posts: 119
Likes: 0
honestly to tell you, all in all, customer is responsible for the product once it leaves the shop.. you had full rights to inspect it, check it out, etc before you pay for it..
you said your savvy with prep work and paint.. well you should have known how the paint quality is on the bumper.. and if you brought it somewhere else to do the fitment, then its all on you.
as you are well aware, no one knows what the hell you did with that bumper after it left the shop.. maybe you went off roading with that thing, no one knows. its all words.
all i know is that you have no right to ask for a refund if you broke the bumper..
you drilled your own holes, did the fitment, etc..
i think we can all agree to that right? a cracked bumper by customer cannot be refunded.
you said your savvy with prep work and paint.. well you should have known how the paint quality is on the bumper.. and if you brought it somewhere else to do the fitment, then its all on you.
as you are well aware, no one knows what the hell you did with that bumper after it left the shop.. maybe you went off roading with that thing, no one knows. its all words.
all i know is that you have no right to ask for a refund if you broke the bumper..
you drilled your own holes, did the fitment, etc..
i think we can all agree to that right? a cracked bumper by customer cannot be refunded.
#71
04-14-2010 | 03:00 PM
Sorry, from your previous post it sounded like you were willing to accept a new painted bumper or full refund. "I was NOT offered another bumper with new paint nor was i offered the adverstise money back guarantee." As for your claim about the 100% Guaranteed fitment or money back, why didn't you send the bumper back as soon as you realized it was not 100% fitment? You can't claim you are unhappy with the fitment and want a full refund after you installed it and decided to drive around with it on leading to damage.
#72
04-14-2010 | 03:02 PM
Joined: Dec 2008
Posts: 7,968
Likes: 688
From: Willow Springs, CA
Have you even read the entire thread?!?
I was not offered a refund at the time of pick up...I inspected it and was not fully satisfied with the product.
A professional shop had trouble with making the bumper fit correctly. The cracks happend because the material was to thin in those areas.
#73
04-14-2010 | 03:06 PM
Joined: Dec 2008
Posts: 7,968
Likes: 688
From: Willow Springs, CA
Who knows they probably would have charged me to fit it too...
#74
04-14-2010 | 03:14 PM
honestly to tell you, all in all, customer is responsible for the product once it leaves the shop.. you had full rights to inspect it, check it out, etc before you pay for it..
you said your savvy with prep work and paint.. well you should have known how the paint quality is on the bumper.. and if you brought it somewhere else to do the fitment, then its all on you.
as you are well aware, no one knows what the hell you did with that bumper after it left the shop.. maybe you went off roading with that thing, no one knows. its all words.
all i know is that you have no right to ask for a refund if you broke the bumper..
you drilled your own holes, did the fitment, etc..
i think we can all agree to that right? a cracked bumper by customer cannot be refunded.
you said your savvy with prep work and paint.. well you should have known how the paint quality is on the bumper.. and if you brought it somewhere else to do the fitment, then its all on you.
as you are well aware, no one knows what the hell you did with that bumper after it left the shop.. maybe you went off roading with that thing, no one knows. its all words.
all i know is that you have no right to ask for a refund if you broke the bumper..
you drilled your own holes, did the fitment, etc..
i think we can all agree to that right? a cracked bumper by customer cannot be refunded.
yo this is a vendor misrepresented their product! The OP is entitled to a full refund!
#75
04-14-2010 | 03:16 PM
Registered User
Joined: Apr 2008
Posts: 119
Likes: 0
sorry buddy, it doesnt matter if the material was thin at that area or not, once you saw it, you shouldnt have touched it to begin with..
as the saying goes, you break you buy....
come on.. as bad as you say it sounds, you broke it man.. its not arguable..
i mean.. would you give a refund on a set of rims you sold to a guy after he ran a pothole, and bent it.. after you told him that the wheels are easily bent and he took it anyways. i certainly wouldn't
concept applies
by the way, was there any issues when you picked up the bumper? paint chips? orange peels? im just curious on why it was soo bad that they had to offer a discount or a new bumper.
as the saying goes, you break you buy....
come on.. as bad as you say it sounds, you broke it man.. its not arguable..
i mean.. would you give a refund on a set of rims you sold to a guy after he ran a pothole, and bent it.. after you told him that the wheels are easily bent and he took it anyways. i certainly wouldn't
concept applies
by the way, was there any issues when you picked up the bumper? paint chips? orange peels? im just curious on why it was soo bad that they had to offer a discount or a new bumper.