Strafe - Worst Customer Service
wow I wish I would have read this before. My rear lip I received from strafe was way off by about an inch on each side. After a few back and forth emails, they stated they would exchange it for another lip. Why would I want another retarded fitting lip? I do not expect a refund because it was out of their" terms and agreement". I will count my loses and next time do my research! I could just try to sell it in the private classified and when asked why the lip doesnt fit ill just act like I dont know what they are talking about. 
wow I wish I would have read this before. My rear lip I received from strafe was way off by about an inch on each side. After a few back and forth emails, they stated they would exchange it for another lip. Why would I want another retarded fitting lip? I do not expect a refund because it was out of their" terms and agreement". I will count my loses and next time do my research! I could just try to sell it in the private classified and when asked why the lip doesnt fit ill just act like I dont know what they are talking about.
Ive had the lip for a few months and just got around to bringing it to the bodyshop to get painted. They are very hard to get in contact with. Do they communicate by phone or just email? In your opinion Ive had the lip for a good 6 months and just realized the issue. Should I be entitled to a refund since they keep referring to their terms and agreement policy? I have the order number and shipping info also.
For what it's worth, I've been in the credit card processing biz for 16 years meaning I work for the companies that process credit card transactions for businesses. If you guys aren't getting your product in a timely manor, do a charge back with your credit card company. Because these transactions are all key entered, there's a higher chance they will lose the dispute. PLUS, they will get charged an extra $25 or more for the charge back itself.
So, I am the OP for this thread. To summarize I created this thread because i got the wrong hid kit with my order and Dustin and Lawrence told me in this thread that I would get a replacement and it wasn't on backorder or anything.
And they also complained that I didn't wait long enough for them to resolve it before starting a new thread. Well its been a month since I posted this thread and I still haven't gotten any communication from them so I think the best course of action for everyone with issues is to do chargeback.
And they also complained that I didn't wait long enough for them to resolve it before starting a new thread. Well its been a month since I posted this thread and I still haven't gotten any communication from them so I think the best course of action for everyone with issues is to do chargeback.
I skimmed through. So why are they selling stuffs that they dont have in stock? U guys dont need a good lawyer or airtight policy. You first need a simple inventory system. u mentioned you dont carry lot of inventory. if you dont have a system, then do a periodical physical inventory. Even elementary school kids can count. And stop selling stuffs you physically do not have. This dropship practice is getting ridiculous nowdays..
I really don't frequent this section just happened to check "new posts". I'm still waiting on a couple of parts from December. Granted I got majority of the order within a couple of weeks but now the rest of my order has been "pending" since then.
Without going through this whole section and by the pulse of how many pages this has, Strafe should refund all customers if they can not fulfill orders diligently. This is the best decision they can do business wise to salvage any reputation and build or re-establish credibility.
Ive been in the retail business as a manager for over 10 years and the best customer service after giving poor service is to make a " full refund" and apologize for the shortcomings so the credibility of your company is not forsaken any further.I say make cause I read the "disclaimer/policy". For me this is the last resort but it's better then to keep on giving more "fishing line" after paying customers have waited long enough.
Without going through this whole section and by the pulse of how many pages this has, Strafe should refund all customers if they can not fulfill orders diligently. This is the best decision they can do business wise to salvage any reputation and build or re-establish credibility.
Ive been in the retail business as a manager for over 10 years and the best customer service after giving poor service is to make a " full refund" and apologize for the shortcomings so the credibility of your company is not forsaken any further.I say make cause I read the "disclaimer/policy". For me this is the last resort but it's better then to keep on giving more "fishing line" after paying customers have waited long enough.
