Originally Posted by rpm&my_G35

In the 4 years I've been a customer of Guelph Infiniti they have provided the most amazing service.
The sales and service team there are second to none. To put it quite simple, if they can help you they will and always to the best of their ability to make you, the customer, happy.
If they can't help you it won't be because they didn't even try and they won't B.S. you with stupid excuses.

On my 07 G35X they did the following, N/C:
1. Front brake TSB for judder ('warping') at 18 months. When the judder returned within a year they completely replaced the rotors and pads...3.5 years into my ownership.
2. They replace the entire steering column because it would move a little bit after it mechanically set into place.
3. Replace the chrome front grille. Some people have luck with this at their Infiniti dealership, most do not.
4. One week before I decided to get the G37S 6MT Sedan they approved the replacement of the door switch bezels, the ones where the paint peels off to easy.

These are all things that a company like Infiniti should do for it's customers but as many of us are all too aware, many of them just don't 'get it'.

Now they are having CARSTAR repaint my new car (it was keyed at 4 days old) free of charge.


Thank you Guelph Infiniti, for making things right!
RPM