im in tampa fl and just took my car into lokey infiniti.. (my car has been eating oil like crazy) they said i had to start an oil consumption test and bring it in every 1500 miles.. cool! problem... they want the receipts for all the oil changes because the first owner didnt bring it in.. ever..

when i bought the car i did a complete maintenance check and changed the oil, oil filter and intake filter just to be safe. i used RP on first oil change.. then lucas oil on second.. mobil 1 filter both times.. and i didnt keep the receipts either time..

the dealership said cuz i have no receipts im screwed.. when the oil consumption test is done and they determine that the engine is bad.. they will have to tear the engine down.. if the find sludge then the warrenty is screwed and i pay for everything!!!! WTF??

is this my reality or are they trying to fvck me over?

I NEED HELP!!!!!!!!!!

DOMO

 

even if i could somehow get my receipts.. how do i get the previous owners?

 

Dam that sucks, sounds like their just trying not to replace your engine if it does have the oil consumption problem.

 

even though i took care of the car.. is it possible that there is sludge? would that have been cleared up with the high quality oil i used?

ive been told that they wouldnt do an oil consumption test if there was evidence of sludge.. is this true? i know we have nissan and infiniti techs on here.. whats the truth?

 

and this is what worries me.. and i thought theyd be happy about it.. warrenty issues means they get work and paid premium.. they MAKE money off warrenty issues..

so whats the prob with these ppl?

 

The Nissan warranty requires that every owner change oil every 180 days and or 7499.9 miles. Documented Legal proof of change is required, not just a retail sales receipt for purchase of oil and filter, but a work order with VIN, date, mileage, company letterhead, and a signature.

Every week some kid/adult comes in with a stack of Walmart receipts trying to fool Nissan into believing the oil was changed.

Why they offered you the tear down lie detector test............if you are telling the truth the engine will be clean inside.


People lie to save their asses and substitute other cars receipts with visable changes........many times it is laughable bringing mommy into to swear they observed the work...........or a fake priest calls up.

As to previous owner whose fault is buying a car without mainteance proofs?

Dealerships hate serious warranty work because Nissan gets a significant discount on hours vs customer paid. Long blocks are treated at a discount also so parts profit is not customer paid rate. Technican who do just warranty work will starve and family go hungry compared to those who do customer paid or a decent mix.

Important to understand how warranty works and how to do your part to make it a smooth experience.

Remember dealerships are independent business whose largest paying customer is Nissan Warranty.
Dealerships are protected from Nissan abuse by your states franchise laws which they wrote........all Nissan can do is order audits of warranty work and send them extra ugly colored cars to sell.

Some money is better than no money but many times the work is accepted begrudgingly.

 

+1, time for a built longblock motor from http://www.importpartspro.com/vqloblpa.html

there's no way the dealer is going to warranty it.

 

^ in general i agree with your post, however i take exception to the discounted hours portion. are you saying that nissan only pays for a portion of the actual/earned labour hours, so that the dealership loses money on the work? or is nissan paying for what they deem is a realistic hour charge for the work? if so, does nissan use a different labour estimating system for warranty work then what is used for customer paid work?

labour charges for mechanical work at dealers is usually dictated by a magical black book. this book almost always grossly over-estimates the time needed to do the work (i.e. 0.8 hrs for an oil change, 0.5 hrs to replace wipers,...). this means that in an 8 hour shift a tech can charge much more than 8 hrs. at a shop i worked at as a kid the mechanics told me that a normal day saw at least a 50% time markup, usually much more.

i understand that dealers have considerable overhead to cover, but that is accounted for in the hourly chargeout rate ($120/hr in Vancouver). i have always disagreed with overcharging clients solely based on what a book says should be the labour. often times i will observe the work as it is done to ensure i pay for only what time was spent doing the work, although i rarely take my car to a dealer for regular maintenance.

i work in an engineering firm that provides consulting services to industrial clients. we procure work by providing a labour estimate based on the agreed upon scope. the client pays us on an hourly rate during the work. if we do not use all the hours originally estimated then the client does not pay for those unused hours. makes sense, right?

 

Then what is the best way to find out whether a car you want to buy has an OC problem?

 

If you know the car has been properly maintainted there won't be any sludge and you'll get your new engine. Like the other poster said it's the "lie detector". Are you worried that it might have not been maintained properly or are you not telling them the whole truth?

If it were me I wouldn't give a hell about the tear down because I changed my own oil with full synthetic every 3k. Theres no way there could be sludge in there. I'd be like go for it...

 

thats just it.. i dont know how the 1st owner treated it.. i treat it great.. best oils and filters i can find.. if there was sludge/minor wear damage do you think 2 royal purple oil and mobile1 filter changes and the last oil change having lucas oil and mobil1 filter will have helped remove possible sludge and damage?

 

what's the odometer now & when you bought it? i think a few changes combined with some extended highway runs would do a lot of good...

 

bought its at 35k.. and i just broke 50k.. ztube and K&N cone filter

 

since i bought it ive driven from miami to new orleans on "old oil".. in NO changed it out to RP oil and mobil1 filter.. then 2 months later changed the oil and filter again.. then drove from NO to tampa and 1 month later did a lucas oil and mobil1 filter change