well, i have to give props (sarcasm) to Pepe Infiniti of White Plains...lets take this from the top...first they tried to rip me off when I was purchasing my coupe (crazy $4000 markup), and denied me a test drive until i demanded one...the sales guy didn't know a damn thing about the specs of the car (he didn't know these cars had a limited slip - i told him as a test that the 03's didn't come with it, and asked him if the 04's did, he said, "oh yea, thats new, but you won't notice a difference" - wat a joke!)...second, after they installed the factory wing, they never removed the metal shavings from the trunk, so now every time i open the trunk i hear wat sounds like sand moving inside of the trunk lid...i took it for service and the sound is still there...when i picked up my car, the sales guy never put the temporary registration sticker on my car, so i drove all the way home to find myself driving back to the dealer to get a new one since the guy "lost" it...next, i bring my car in to get an oil change, nothing more, nothing less...they charged me for the 3,500K service which included an oil change and they topped off my windshield washer fluid(they also checked other fluids and the brakes, but y would u need to on a brand new car that has 3500K miles on it?) - cost? $85 for an oil change and windshield washer fluid...to top that off, they charged me $5 for gas on the loaner car and said that i have to replace any gas i use (wtf? $5 dollar charge on top of replacing the gas? seems kinda stupid, y do i get charged $5 dollars for gas that i'm replacing anyways?)...now is the latest idiotic move from the "prestigious" dealership - the idiots put the wrong lienholder name on my title...instead of being United Airlines, they put Union Airlines...Union Airlines!? even a simpleton would realize that there is no airline by that name! while i was on the phone with the person in charge of this matter, i also inquired about my registration sticker that hasn't arrived yet(yes, i'm still driving around with the temp and i got my car on december 14th)...she goes to me "oh, its sitting right here in your folder, its dated December 27th, i wonder wat happend?" wtf!?? she wonders wat happend? i wanted to scream "YOU IDIOTS NEVER MAILED IT OUT TO ME, THATS WHAT HAPPEND!!" thats two whammies in one shot! seriously, these people need to lay off the crack and take better care of their customers, their survey is gonna take a nose dive for the trouble they are causing me...sorry for the long post, but i had to vent, i'm sure if all of you other G owners have had the same problems with your dealers, you would be pissed off too...i'm so jealous of you guys that have awesome dealers!!!!!

04 DG/G/6MT/Premium/Nav/Clear Bra
Bone Stock...to be continued...
"You kill mah brodah, now I kill you!" - some old kung-fu flick<P ID="edit"><FONT class="small"><EM>Edited by Profile4 on 04/02/04 11:58 AM.</EM></FONT></P>

 

Wow that bites. It sounds more like a bad Pontiac dealership than an Infiniti. My dealership actually recommended just a $30 oil change for my 7,500 mile service, saying that there's no real need to pay for a brake and general inspection at that point. I thought that was pretty cool. Also, the one time I got a loaner they never asked me to fill it back up or pay any fees.

I would suggest going to a different dealership for service after you get this lien and registration sticker crap taken care of. Make sure you scorch them on the Infiniti survey.
Good luck on everything.

<font color=purple>2004 G35 Coupe Diamond Graphite/Graphite 5AT</font color=purple>
Premium, Nav., 18" Wheels, Z-Xtreme Hyper Grounding Cables,
K&N filter, Clear Corners, 350Z Aluminum Pedals,
Sony Ericsson HCB-30

 

Profile4: That really sucks and I would be furious. When I first bought my TOY Celica in 98, I had a handful of problems after I got my car and so I wrote a letter to them copying their corporate office. Well I reamed them a new a$$hole. If I would you, I would send a letter as well as the survey. That really stinks. The dealer in PA I dealt with was really nice and I dealt with the one in Summit, NJ and she was really really nice. Sorry for the situation.

04 DG/G/6MT/Premium

 

If you know what each xxxx mile service involves, you can do much of it yourself and save alot of $. All I take the car in for is the oil change and filter change. I can refill windshield wiper fluid myself. Inspect brakes? Well, since I've already changed out my calipers, lines, and rotors, there's no need for that. I pay $29 for an oil change at the local infiniti dealership. And they gave me a coupon for a free oil change for the next visit.

 

I agree with koreangrl, send in your survey with a letter explaining in detail everything that has gone wrong. Put it in time line order (before purchase, during purchase, first service, etc.) Make it look like a professional business letter or memo style. No swearing, use good spelling, grammar, and punctuation. Don't mention by name any sales person or technician in particular so they won't fire him/her and continue their ways, you want the whole dealership to straighten up. Your above post is a good draft. Get someone to proof read it or email it to myself and I'll look it over. I've sent many letters to vendors, manufacturers, and received them as well at my old workplace.

- Ventural

 

I agree with Ventural. Oftentimes people are afraid to speak up. They vent to their friends, co-workers, forum members, but rarely do they vent to the people that can make a difference. I'd suggest the above. And send it certified. Perhaps a copy to the dealership too. Just to let them know Dad's on his way home.

 

I was all ready to buy my car Pepe because it was my local dealer, now I can't speak for everyone there, but the people I spoke to were complete morons. Thank god I didn't buy my cra there. I ended up going to Park Ave, and like someone else has said, they've been great. I highly recommend them.

 

Reason I bought slightly used from a private party...

2003 BLK/BLK 6-spd Injen clear corners