Cleaner Wax? Isn't that used to take off wax or some sort of dirt? Not reallly suppose to use for making it shine.

Sucks to hear what happened, probably bottle was WAY too old and the conditions you waxed in wasn't the best. I've used NXT before and it never gave me the problems you described. I mean i let it set for a while and its harder to remove then others, but it still works, no scratches! ( You probably should use MICROFIBERS, instead of terry cloths )

 

I can't conceive of any wax that could possibly take off paint from a new car. The wax would have to eat right through the protective clear coat, and that would have to be one caustic agent, assuming that it was on your car for only a minute or so. Think about how caustic bird droppings are and I see them on cars all the time and most people let them stay there all day long, baking in the hot sun, before it is removed. In the vast majority of cases the bird droppings are removed with no damage, and even when there is some damage, it's to the clear coat and not to the paint itself.

Since paint was removed from your car and it has the original factory paint, it's infinitely more likely that some kind of caustic agent was introduced into the wax or to the cloth you used for waxing, than for the product itself to have somehow become so caustic.

BTW most companies will offer a free product to people who complain for customer good will. But there's no way in hell that I would accept free wax from a company whose product removed the paint from my car. I would want them to pay to have my car repainted, and if necessary I would take them to small claims court to recover for damages.

 

...just another satisfied Zaino customer chiming in.