I just received a new CF TS Hood from CarbonLTD but it has a small crack next to one of the vent. What should I do?

When the item was being delivered to my home, one of the corner box was ripped apart/damaged.

Here are the pictures of the cracked hood:

 

did you have insurance on it when it was shipped? i'd say get that fixed. i would be pissed i got something i paid a hefty price for and find it cracked

 

I bought it from CarbonLTD. Jim quoted me for the TS hood. I paid thru Paypal. Don't know if it's insured. I PMed Jim (CarbonLTD) and he told me it was not his fault. He claimed he checked throughly and it was perferct. He said it's the shipping company fault. He instucted me to file a claim with the shipping company.

 

I thought he drop shipped stuff. Where is he located and where was it shipped from?

 

yeah file a claim. thats a lowball in my opinion from either him not inspecting it thoroughly or the shipping company for not taking proper shipment. ask him if it was even insured.

 

He located in Monrovia, CA

 

These are his responses.

Yes, please help me with the claim. Thx!

Jim, I don't think it's the shipping company fault. There was nothing visible in the center box that will cause the damage to the CF vent. I still believe it's a manufacture defect.

I paid alot of money on this and I am expecting to get a perfect hood.

lol, why do I have to pay to fix it!! From what I have seen, it's a manufacture defect.

 

That's a crack that can be easily missed if you do a quick check of the hood...Keep the shipping box and see if the shipping company can take the heat...

 

I checked it throughly when I received it. From a distance you won't see it but when you come close and touch the cracked CF part, you can feel it.

 

Yeah, like i said...from your first picture you can't see it unless you are looking for it...But the second picture it looks like something dropped on it or flexing during shipping that caused it to break off...But it looks like something dropped on it because of the other small scuffs marks...File a claim with the shipping company and let them give you an answer...

 

OK, thanks for the suggestion. I will file a claim to the shipping company.

 

let us know what happens man. good luck with this one

 

Hey Andy sorry to hear about the crack on your carbon fiber hood from Jim @ carbonunlimited, you paid alot for this and it shouldn't come cracked. and also you shouldn't have to go through all of this trouble, you're an honest guy and they should compensate you for this. GL Andy.

 

Thanks Phil.

 

Im not sure if he drop ships it or not,but when i got a ts hood from carbon for a team mate, it was fine

But as far as i know, usally the shipper has to file the claim, the shipping company usaly dont want to hear from the receiver at all

Joe