I have had my G35S for a little over a week. I have never had anyone in the back seat but a few days ago, I sat back there to see how much room passengers had with my normal driving seat positioned. I happened to notice that a plastic trim piece behind the door latch on the inside was missing.

I call the dealer. They order the part. I get a phone call 2 days later to come in to "schedule in appointment. Should take about 20-30 minutes.(!!!)" I call back saying I work during the day and don't want to have to drop my car off for the day just to get this little thing put it. They suggest having it done during the first service. I tell them that will be in a few months as I have only 300 miles and it is a weekend car. I suggest that I pick up the part and install it myself. They refuse--they claim they need to do all warranty work, and they don't do late afternoon appointments (ie. after I'm done with work).

In the end, I had to BUY the part (luckily, only $5). Picked it up and paid for it at the parts desk. I "installed" the piece in literally 2 seconds by pushing it in the socket. I am pissed right now that I had to pay for the piece and also that they couldn't accomodate me for such a simple "install." Not sure if this is due to Infinity warranty policy or the dealership just wanting to bill Nissan for 30 minutes of warranty labor.

 

This is the dealer wanting to charge back Infiniti $200 for labor on a warranty claim.

 

yea its unfortunate that service departments do that... My service department is the same way. Dealerships make a lot of money in the service department, but they need to keep a fine balance between profitability and customer service. sounds like they lost a lot of money by inconveniencing you!

 

Find another Dealer quick!

 

Oh, and while I was there, they scammed me on oil drain plug crush washers and a pair of air filters--outrageous prices! I need to find an online dealer supplier of genuine parts quick! Unfortunately, many application guides do not list the correct part for the air filters on the 2007 sedan dual intake so beware!

Oh, and that little post-purchase Infiniti customer satisfaction survey that the dealer kept harping on after I purchased? ...I haven't turned that one in yet :-)

 

that questionaire only refers to the sales process - not your service issues. On behalf of all salespeople out there, please do not crush your salesperson with that survey! my sales guys get paid for their good surveys so think strongly before you ruin someones month...

 

I haven't looked at it yet, but yeah, if it is only sales, I will rank my dealership high: No games. Quick checkout. Car was a beauty when handed over to me.

 

go to nissan for filters.. i got my last air filter for 10.XX before i got the pop charger