Brought my car in for extensive service, received it back a day later and the hood wouldn't open. Upon closer inspection, where the drivers side hood latch is, that corner, was all damaged. Appeared that the tech left a tool under the hood and slammed the hood closed, bending the hood latches and damaging the hood and fender.

Brought it back to the dealer, they spoke with the tech who said he did no such thing leaving a tool under there and then they proceeded to blame me saying that the hood latches bound up because I did not properly lubricate them. Meanwhile I had been bringing my car there for every service. After giving the service manager hell repeatedly(I forget his name, but the guy is a class A d1ckhead) that I want my car back to the way it was before I brought it in, they agreed to fix all the damage.

A week later they called me telling me my car is ready to be picked up, and part of the deal was I had a broken mirror so they were going to replace the mirror for free(labor and paint, I pay for parts) as well. I arrive at the dealer only to find the broken drivers side mirror still on the car.

Two more days go by(keep in mind I've had their loaner EX35 this whole time), I get the call my car is ready, I go to pick it up only to find on close inspection that there is orange peel, paint drips, and overspray all over the place. I reject taking the car back as I did not give it to them in that condition had to wait another couple hours while they wet sand and clean up the disaster they made. Needless to say, it was still never right and they are truly a half *** operation.

I had brought my car in for service in Februrary/March of 2009 and then again in May/June of 2009. On the first of those two services, Kelly did their usual 10,000 point inspection and reported to me that my coolant was bad and needed to be flushed(marked in Red on their form), my tires were at 3/32nd all around and should be replaced(another red mark), and then my in cabin filter needed to be changed(another red mark). Keep in mind this was all written on paper. Fast forward 3 months.

I bring the car in for service again, a simple oil change I believe. They do their wonderful 10,000 point inspection again. Knowing that I did absolutely nothing since my last oil change, my tires were now reported at 5/32nd of tread and received a green check mark, my coolant now had a green check mark next to it, and my in cabin filter had a green check mark, but now my brakes were yellow. I NEVER CHANGED A THING. So in three months, my tires actually GREW(wouldn't this be amazing?), my coolant flushed itself, and my in cabin filter mysteriously replaced itself.

I told them to mark on my record NEVER to do a multi point inspection again. I'd rather get my car back 10 minutes early than wait for them to do that useless bit of paperwork.