Infiniti Oakland Service Sucks! Denied Warranty on Oil Filter!
#16
Thanks for the links.
In regards to my specific case, I have spoken with Infiniti Corporate and they are much better do deal with. In fact I think Oakland Infiniti is just stupid - the 2003 G35 Service Manual's specifically states that Genuine Nissan or "equivalent" oil filters are ok. Here's some pics. I have also included the spark plug removal, because I think it is utterly ridiculous that the tech did not make the effort to remove TEN BOLTS (the passenger side sparkplugs can be accessed w/o removing the intake) and blamed his laziness on "bad torquing of the bolts".
In regards to my specific case, I have spoken with Infiniti Corporate and they are much better do deal with. In fact I think Oakland Infiniti is just stupid - the 2003 G35 Service Manual's specifically states that Genuine Nissan or "equivalent" oil filters are ok. Here's some pics. I have also included the spark plug removal, because I think it is utterly ridiculous that the tech did not make the effort to remove TEN BOLTS (the passenger side sparkplugs can be accessed w/o removing the intake) and blamed his laziness on "bad torquing of the bolts".
#17
#18
Yeah, but I'm taking it elsewhere. Based on their tech's unwillingness to even do a basic compression test + their tech's misdiagnoses of a simple (but serious) problem, I wouldn't trust them to replace an entire engine or anything of that nature on my vehicle. Imagine them cutting corners on a job like that!
#20
Originally Posted by denverinfiniti
Thats a buch of BS! We get cars in ALL the time with aftermarket filters. I would defiantely call infiniti on this one.
#21
#22
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#23
It's good that you talked with Consumer Affairs, they will contact the dealer about it. And yes, you can do your own oil changes or take it to the quick lube places without voiding your warranty, you do not have to take it to Infiniti. They have to PROVE the oil filter or oil caused the problem (yeah right). And, they did do warranty work on your lights, that means you will be receiving a customer service survey in the mail. Make sure you anally fist-f*ck them as hard as you can! Trust me, they hate that, and it costs the service writers bonus money. You should also write a letter to that General Manager of the dealer, while your at it, the BBB as well.
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