Complaint Against N. Houston Infiniti
#1
12-21-2006 | 10:08 PM
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From: Houston, TX
Complaint Against N. Houston Infiniti
I brought my car in for service on 12-6-2006 and to this date (12-21-06) I have not gotten it back yet.
I brought it in because the infamous creaking sound returned to the front suspension. Both front compression rods have already been replaced before, so god only knows what the new problem is. Turns out I needed new struts, mounts and various other parts (including, you guessed it, new compression rods). I don't get it. How many times do I have to go through all this. My G only has 10,600 miles on it.
Because it has taken so long to repair I have contacted Infiniti Consumer Affairs, the owner of the dealership, and all members of management at the dealership. Guess what? No one seems to care.
I was told that my car would be ready tomorrow afternoon (12-22-06). Problem is I am leaving tomorrow morning for Christmas vacation. I informed the dealership that because they took so long to complete some minor repairs their loaner was going on a little trip and would be returned to them on Tuesday 12/26 +3000 miles.
Seriously I want to warn anyone in the Houston area not to go to N. Houston Infiniti.
I brought it in because the infamous creaking sound returned to the front suspension. Both front compression rods have already been replaced before, so god only knows what the new problem is. Turns out I needed new struts, mounts and various other parts (including, you guessed it, new compression rods). I don't get it. How many times do I have to go through all this. My G only has 10,600 miles on it.
Because it has taken so long to repair I have contacted Infiniti Consumer Affairs, the owner of the dealership, and all members of management at the dealership. Guess what? No one seems to care.
I was told that my car would be ready tomorrow afternoon (12-22-06). Problem is I am leaving tomorrow morning for Christmas vacation. I informed the dealership that because they took so long to complete some minor repairs their loaner was going on a little trip and would be returned to them on Tuesday 12/26 +3000 miles.
Seriously I want to warn anyone in the Houston area not to go to N. Houston Infiniti.
#2
12-22-2006 | 03:37 PM
Registered User
Joined: Dec 2006
Posts: 28
Likes: 0
From: Chandler AZ
Originally Posted by DrJones
I brought my car in for service on 12-6-2006 and to this date (12-21-06) I have not gotten it back yet.
I brought it in because the infamous creaking sound returned to the front suspension. Both front compression rods have already been replaced before, so god only knows what the new problem is. Turns out I needed new struts, mounts and various other parts (including, you guessed it, new compression rods). I don't get it. How many times do I have to go through all this. My G only has 10,600 miles on it.
Because it has taken so long to repair I have contacted Infiniti Consumer Affairs, the owner of the dealership, and all members of management at the dealership. Guess what? No one seems to care.
I was told that my car would be ready tomorrow afternoon (12-22-06). Problem is I am leaving tomorrow morning for Christmas vacation. I informed the dealership that because they took so long to complete some minor repairs their loaner was going on a little trip and would be returned to them on Tuesday 12/26 +3000 miles.
Seriously I want to warn anyone in the Houston area not to go to N. Houston Infiniti.
I brought it in because the infamous creaking sound returned to the front suspension. Both front compression rods have already been replaced before, so god only knows what the new problem is. Turns out I needed new struts, mounts and various other parts (including, you guessed it, new compression rods). I don't get it. How many times do I have to go through all this. My G only has 10,600 miles on it.
Because it has taken so long to repair I have contacted Infiniti Consumer Affairs, the owner of the dealership, and all members of management at the dealership. Guess what? No one seems to care.
I was told that my car would be ready tomorrow afternoon (12-22-06). Problem is I am leaving tomorrow morning for Christmas vacation. I informed the dealership that because they took so long to complete some minor repairs their loaner was going on a little trip and would be returned to them on Tuesday 12/26 +3000 miles.
Seriously I want to warn anyone in the Houston area not to go to N. Houston Infiniti.
#7
12-29-2006 | 01:31 PM
pick up your car, ditch the suspension and head over to SGP. Get started modding your car with the first thing you're having problems with. Besides that, the dealer never touches my car. There are too many things that they can screw up with all the mods. Last thing I need is a tech's knee brushing up against my UTEC map selector switch after I tell him to avoid touching this switch. Anyone know what happens when you spray 150 shot on a map made for all motor (timing advanced)? Bad things...that's what. lol. I only have 26k miles on my 03....and SGP does all the work....if its warranty work....I'd still rather have SGP do it.
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