got raped by Willowdale Stealership again
#1
Join Date: Apr 2007
Location: Toronto
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got raped by Willowdale Stealership again
Here is the story.. last weekend when i was waxing my car.. i noticed that the trunk plate (not sure what it is officially called, its the bracket holder around the trucnk lock) came loose and it seems like that thing can fall off anytime....
so i went to the Willowdale dealership this morning and request to get it fixed under the warranty (my car is a 04 G35 with 92,000km on it)...... half an hour later.. the service manager Karim called back and said apprently the plastic clip under the plate is broken and that's why the thing is off the position.. ... and because it seeems like someone physically broke it.. it would not be covered under the warranty (who the f*** would take off that bracket and break off that clip on purpose??!?) ...
to make the matter worse.. he said it'd cost me $46 for the parts and $54 for the labour.. and if i decide not to purchase the parts there.. then he would still have to charge me $54 for so-called the diagnosis fee which only took him less than 3 mins ... so basically i am forced to pay $100 + tax to fix somethign that i expect to get fixed under the warranty......
apparently, this guy Karim is very happy that he finally nailed me down this time.........talking about experience with dealership... Infiniti Willowdale tops No. 1 in the worst service category....
so i went to the Willowdale dealership this morning and request to get it fixed under the warranty (my car is a 04 G35 with 92,000km on it)...... half an hour later.. the service manager Karim called back and said apprently the plastic clip under the plate is broken and that's why the thing is off the position.. ... and because it seeems like someone physically broke it.. it would not be covered under the warranty (who the f*** would take off that bracket and break off that clip on purpose??!?) ...
to make the matter worse.. he said it'd cost me $46 for the parts and $54 for the labour.. and if i decide not to purchase the parts there.. then he would still have to charge me $54 for so-called the diagnosis fee which only took him less than 3 mins ... so basically i am forced to pay $100 + tax to fix somethign that i expect to get fixed under the warranty......
apparently, this guy Karim is very happy that he finally nailed me down this time.........talking about experience with dealership... Infiniti Willowdale tops No. 1 in the worst service category....
#2
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#6
Originally Posted by Smartidiot
Here is the story.. last weekend when i was waxing my car.. i noticed that the trunk plate (not sure what it is officially called, its the bracket holder around the trucnk lock) came loose and it seems like that thing can fall off anytime....
so i went to the Willowdale dealership this morning and request to get it fixed under the warranty (my car is a 04 G35 with 92,000km on it)...... half an hour later.. the service manager Karim called back and said apprently the plastic clip under the plate is broken and that's why the thing is off the position.. ... and because it seeems like someone physically broke it.. it would not be covered under the warranty (who the f*** would take off that bracket and break off that clip on purpose??!?) ...
to make the matter worse.. he said it'd cost me $46 for the parts and $54 for the labour.. and if i decide not to purchase the parts there.. then he would still have to charge me $54 for so-called the diagnosis fee which only took him less than 3 mins ... so basically i am forced to pay $100 + tax to fix somethign that i expect to get fixed under the warranty......
apparently, this guy Karim is very happy that he finally nailed me down this time.........talking about experience with dealership... Infiniti Willowdale tops No. 1 in the worst service category....
so i went to the Willowdale dealership this morning and request to get it fixed under the warranty (my car is a 04 G35 with 92,000km on it)...... half an hour later.. the service manager Karim called back and said apprently the plastic clip under the plate is broken and that's why the thing is off the position.. ... and because it seeems like someone physically broke it.. it would not be covered under the warranty (who the f*** would take off that bracket and break off that clip on purpose??!?) ...
to make the matter worse.. he said it'd cost me $46 for the parts and $54 for the labour.. and if i decide not to purchase the parts there.. then he would still have to charge me $54 for so-called the diagnosis fee which only took him less than 3 mins ... so basically i am forced to pay $100 + tax to fix somethign that i expect to get fixed under the warranty......
apparently, this guy Karim is very happy that he finally nailed me down this time.........talking about experience with dealership... Infiniti Willowdale tops No. 1 in the worst service category....
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#9
Join Date: Apr 2007
Location: Toronto
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Originally Posted by JOKER
this is BS man. They should have let you know it's not going to be a warranty before they started charging anything.
Stand your ground and make them replace it for free.
Stand your ground and make them replace it for free.
welll.. he did call me and informed me that it'd cost me $100.00 before he started replacing that thing.. i am just uncomfortable with the fact that i felt i was forced into getting this job done at their dealership or else i'd pay them $54.00 for a 10 seconds checkup...
#10
Find a boss or the highest person you can talk to
And tell him straight up.
I don't mind paying $100 but I don't want to be taken advantage off.
Is this looks like something I would brake off, or somebody else brake off.
If you guys willing to loose a costumer over $100 then there is nothing I can do about but to complain to INFINITI for a sh!tty service I got here.
And tell him straight up.
I don't mind paying $100 but I don't want to be taken advantage off.
Is this looks like something I would brake off, or somebody else brake off.
If you guys willing to loose a costumer over $100 then there is nothing I can do about but to complain to INFINITI for a sh!tty service I got here.
#11
Registered User
iTrader: (13)
Originally Posted by Smartidiot
Here is the story.. last weekend when i was waxing my car.. i noticed that the trunk plate (not sure what it is officially called, its the bracket holder around the trucnk lock) came loose and it seems like that thing can fall off anytime....
so i went to the Willowdale dealership this morning and request to get it fixed under the warranty (my car is a 04 G35 with 92,000km on it)...... half an hour later.. the service manager Karim called back and said apprently the plastic clip under the plate is broken and that's why the thing is off the position.. ... and because it seeems like someone physically broke it.. it would not be covered under the warranty (who the f*** would take off that bracket and break off that clip on purpose??!?) ...
to make the matter worse.. he said it'd cost me $46 for the parts and $54 for the labour.. and if i decide not to purchase the parts there.. then he would still have to charge me $54 for so-called the diagnosis fee which only took him less than 3 mins ... so basically i am forced to pay $100 + tax to fix somethign that i expect to get fixed under the warranty......
apparently, this guy Karim is very happy that he finally nailed me down this time.........talking about experience with dealership... Infiniti Willowdale tops No. 1 in the worst service category....
so i went to the Willowdale dealership this morning and request to get it fixed under the warranty (my car is a 04 G35 with 92,000km on it)...... half an hour later.. the service manager Karim called back and said apprently the plastic clip under the plate is broken and that's why the thing is off the position.. ... and because it seeems like someone physically broke it.. it would not be covered under the warranty (who the f*** would take off that bracket and break off that clip on purpose??!?) ...
to make the matter worse.. he said it'd cost me $46 for the parts and $54 for the labour.. and if i decide not to purchase the parts there.. then he would still have to charge me $54 for so-called the diagnosis fee which only took him less than 3 mins ... so basically i am forced to pay $100 + tax to fix somethign that i expect to get fixed under the warranty......
apparently, this guy Karim is very happy that he finally nailed me down this time.........talking about experience with dealership... Infiniti Willowdale tops No. 1 in the worst service category....
![Mad](https://g35driver.com/forums/images/smilies/mad.gif)
![Mad](https://g35driver.com/forums/images/smilies/mad.gif)
#12
Join Date: Apr 2007
Location: Toronto
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Originally Posted by whatacar
![Mad](https://g35driver.com/forums/images/smilies/mad.gif)
![Mad](https://g35driver.com/forums/images/smilies/mad.gif)
i will keep everyone posted..
thanks again!
#13
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Join Date: Jun 2007
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The more I read about getting screwed by Infiniti service makes me wonder if I bought the right vehicle. I love the car but there is more than just liking what I drive. I had a Mercedes Benz before this and I was never charged a cent form them to look at my car and recommend what needed to be fixed. At times they even told me to go to an independant repair shop for service because it would be cheaper. I even went to a different dealership in the D/FW area with no charges. Infiniti needs to reevaluate there customer service policy.
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