Metro Infiniti = Bad experience
#1
Metro Infiniti = Bad experience
Well i called in the service department today so i can schedule my car for service since my driver side window was making a weird cracking noise when i would close the door and the window would go up.
so i end up going got there at 1pm, get the car serviced and waited about 2and a half hours, whatever i didnt mind i was in a good mood anyways. i get my car, checked the door and YAY no more noise! i take off
as i am driving, and i look into my side mirror i see like a gap on my tint. IM LIKE WTF! they cut my tint?! so i go back and explain to the service guy that i didnt have the gap their before. he goes and tries to feed me this story about how they had to re-align the window and that its the tints shop fault since the window wasnt aligned right. Now mind you i got the car brand new with 3 miles in it. you mean to tell me that i have had this issue for 2 years now?! and the window wasnt aligned right since i first bought it? YEAH RIGHT!!! but whatever i let it slide i go to the tint shop to get re-tinted. as i go to the tint shop i lowered down my window and i hear a scratching noise when it reaches about the half way mark. NOW I AM HEATED! i call infiniti explain to them that the window isnt aligned right cuz now i get a scratching noise when i lower the window and how i am wasting gas and time driving in circles cuz thedamm job its done correctly
this is the second time i had bad service. the first time i went was when i first got the car, i had XM installed by the dealer and when i got the car back my panel was all scratched as is homeboy had keys on his belt when he was putting the antenal on the top of the car
So what should i do? i go back tomorrow morning so i can drop off my car cuz they are claiming they cant take a look at it until monday but imma go drop it off tomorrow and get a loaner. kinda scared of leaving it over there but eh what do you guys think i should do?
<embed width="448" height="361" type="application/x-shockwave-flash" wmode="transparent" src="http://img.photobucket.com/player.swf?file=http://vidmg.photobucket.com/albums/v673/pczavala/MVI_0148.flv">
so i end up going got there at 1pm, get the car serviced and waited about 2and a half hours, whatever i didnt mind i was in a good mood anyways. i get my car, checked the door and YAY no more noise! i take off
as i am driving, and i look into my side mirror i see like a gap on my tint. IM LIKE WTF! they cut my tint?! so i go back and explain to the service guy that i didnt have the gap their before. he goes and tries to feed me this story about how they had to re-align the window and that its the tints shop fault since the window wasnt aligned right. Now mind you i got the car brand new with 3 miles in it. you mean to tell me that i have had this issue for 2 years now?! and the window wasnt aligned right since i first bought it? YEAH RIGHT!!! but whatever i let it slide i go to the tint shop to get re-tinted. as i go to the tint shop i lowered down my window and i hear a scratching noise when it reaches about the half way mark. NOW I AM HEATED! i call infiniti explain to them that the window isnt aligned right cuz now i get a scratching noise when i lower the window and how i am wasting gas and time driving in circles cuz thedamm job its done correctly
this is the second time i had bad service. the first time i went was when i first got the car, i had XM installed by the dealer and when i got the car back my panel was all scratched as is homeboy had keys on his belt when he was putting the antenal on the top of the car
So what should i do? i go back tomorrow morning so i can drop off my car cuz they are claiming they cant take a look at it until monday but imma go drop it off tomorrow and get a loaner. kinda scared of leaving it over there but eh what do you guys think i should do?
<embed width="448" height="361" type="application/x-shockwave-flash" wmode="transparent" src="http://img.photobucket.com/player.swf?file=http://vidmg.photobucket.com/albums/v673/pczavala/MVI_0148.flv">
#3
^^ funny story is i have a 9AM appointment for tomorrow for the same issue but i got out of work early today made a few calls including riverside but everyone was booked except for metro.
and plus i wanna go to san diego tomorrow so i figured ill do things today instead of waiting tomorrow
and plus i wanna go to san diego tomorrow so i figured ill do things today instead of waiting tomorrow
#5
sucks!! i dont think ill be going over there anymore. ill be going to riverside from now on. the only issue i had with them was i specifically told them DO NOT WASH MY CAR! and sure enough they did and i got some nice scratches on my hood. OH WELL! cant complain tho i mean they are just tying to provide good service. so i just let it go.
#6
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sucks!! i dont think ill be going over there anymore. ill be going to riverside from now on. the only issue i had with them was i specifically told them DO NOT WASH MY CAR! and sure enough they did and i got some nice scratches on my hood. OH WELL! cant complain tho i mean they are just tying to provide good service. so i just let it go.
west covina nissan on the other hand has been nothing but good experiences for me
#7
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#8
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i've always heard Riverside Infiniti was really good.. i want try them, but too far for me
#9
yeah riverside is a lil too far for me also. about 30-45 minutes. i dont like driving far. LOL
#10
You might want to give Riverside Infinti a try ... I had a positive experience with them as well. They gave me a loaner car and agreed to check out/fix a suspension noise even though my car is lowered.
The problem ended up not being suspension related. They were also happy to leave the car on the lift and show me where the noise was coming from when I asked them to. Props to Ben the service writer and Ryan who was the tech that worked on my car. I'll be using them again for future service needs.
The problem ended up not being suspension related. They were also happy to leave the car on the lift and show me where the noise was coming from when I asked them to. Props to Ben the service writer and Ryan who was the tech that worked on my car. I'll be using them again for future service needs.
#15