^i answered your every email promptly. I dont know how else to better help you. Again, you will be emailed when kit comes in. I will no longer address this order on the forums, you can email me for that like you have before. Have a great day

 

This thread will remain open as long as everyone stays on topic. TIAN, like all of the staff, seeks to be fair and impartial. We as a staff discuss many of these issues as a group, TIAN is not acting on his own without the support of the staff.

 

 

OP Like I said I have written from emotion rather than being Professional. I will work on that aspect...I do apologize..If you decide to order from Us again I will personally deliever the item to you or give you a deeper discount.

 

I just said that I'll wait 60 days for your email. Just so the dates are clear I ordered on 02-20-2012, Emailed strafe on the 27th that the kit was wrong. Waited till the 5th for a clear response on if the kit is on back order or a time frame And then this thread happened. I'll readily admit that it was a lot less time than the other members who have had time issues with orders.

Also I'll state again, I want to turn this into a positive experience because there have been other parts such as the front bumper that i purchased from you which turned out great. And now I am willing to wait and see when the kit is available withing a reasonable time frame of 2 months.

 

^honestly you could have kept this all in email instead of putting it on blast... thats my.02

 

I appreciate the apology and the offer.

 

 

^thats relevant to the topic?

 

I am sorry but I was tired of the generic responses. On one side you were saying that the kit is NOT on back order etc. and on the other side you were stating that you were waiting on the supplier to know when the kit will be available. I did get confused as they sound like conflicting statements to me.

I will keep this to email now and wait on your email for when the kit is available.

And I will also request a staff member for a thread close AFTER this matter is resolved. thanks

 

@ Dustin - What I meant was an extra hand to help out with emails and orders and I get a discount off parts . Since you guys are busy Im sure an extra hand could help ...

 

^send me an email if your serious and we will discuss.

Dustin.strafe@gmail.com

 

I will email you shortly and sounds good ..

 

What seems to consistently make the difference between a great vendor and one who isn't great is that communication. Guys just want to know they haven't been forgotten about. Sure, some are on deadlines and are going to have to go about their business and things are going to need to get dealt with- but for the most part- for those rare pieces coming from overseas... regular contact can be the difference between win and fail. Today's society is VERY instant gratification- and believe me I get it. People see money vacuumed out of their account and they want results... NOW... not in 8 months... not even in 2 weeks half the time.

You guys-- actually, Dustin-- seems to recognize the importance of not leaving guys out in the cold- which is what results in this frosty kind of reception. I see you're taking steps to address it... But it's obviously still happening. Guys are taking the plunge against all odds... Tyler for example... Perfect opportunity to start swaying things (I mention him in particular because I've purchased from him and know he's good to go.) Yes, that's just my opinion- but guys are "rolling the dice" as I put it- and as he put it... Stay in contact. You don't make most if not all of the parts you sell... if people are behind then just drop the dude that put a couple notes down an email so he knows he hasn't been pushed aside.

Words on a forum are only words but I'll give credit where its due and if it means deleting or even editing what it is that I've said I'll do it. I will re-qualify each and every post.

 

TIME TO LOCK THIS UP