iForged Liar Liar Deceiving Liar
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I don't know about the customer service, but the wheels are great. I had a set of Aeros on my previous car and they were great wheels. Strong and light. And they were a fraction of the cost of my friends HRE's which appear to be of same quality. Anyways, I am in no way endorsing the company or anything, just speaking of my experience with the wheels.
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FYI, there are countless posts on many different forums about I-Forged customer service, and other problems. I did a HUGE search before I bought my wheels and I had it narrowed down to the I-Forged Evo's and the PIAA Super Rozza's. There was a LR coupe in NY with a sick body kit that had the Evo's and I really wanted them. I tried and tried to "justify" to myself that I wouldn't be one of the ones jerked around by I-Forged, but the more I looked into the company the more I found myself trying to justify buying their product.
Bottom line, I went with the PIAA Super Rozza's and have been very happy with my decision. I've actually posted links in the past about I-Forged not standing behind their products AFTER they changed their processes to eliminate the defects. They have had problems with clear coat bubbling up, chipping off, etc... and they tell the people it's their fault (yet they go and change processes).
Bottom line... I-Forged wheels look cool (then again so do HRE's and you all probably know all of the trouble they're in now...) but it simply isn't worth the long wait and the almost inevitable problems you're bound to have when doing business with them IMO.
Bottom line, I went with the PIAA Super Rozza's and have been very happy with my decision. I've actually posted links in the past about I-Forged not standing behind their products AFTER they changed their processes to eliminate the defects. They have had problems with clear coat bubbling up, chipping off, etc... and they tell the people it's their fault (yet they go and change processes).
Bottom line... I-Forged wheels look cool (then again so do HRE's and you all probably know all of the trouble they're in now...) but it simply isn't worth the long wait and the almost inevitable problems you're bound to have when doing business with them IMO.
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Originally Posted by CarFanatic56
WillCG...you should also vent your frustration on e46fanatics.com cuz Vince Wong is a forum member of that website...i think he posts under "iforged".....
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Originally Posted by neffster
FYI, there are countless posts on many different forums about I-Forged customer service, and other problems. I did a HUGE search before I bought my wheels and I had it narrowed down to the I-Forged Evo's and the PIAA Super Rozza's. There was a LR coupe in NY with a sick body kit that had the Evo's and I really wanted them. I tried and tried to "justify" to myself that I wouldn't be one of the ones jerked around by I-Forged, but the more I looked into the company the more I found myself trying to justify buying their product.
Bottom line, I went with the PIAA Super Rozza's and have been very happy with my decision. I've actually posted links in the past about I-Forged not standing behind their products AFTER they changed their processes to eliminate the defects. They have had problems with clear coat bubbling up, chipping off, etc... and they tell the people it's their fault (yet they go and change processes).
Bottom line... I-Forged wheels look cool (then again so do HRE's and you all probably know all of the trouble they're in now...) but it simply isn't worth the long wait and the almost inevitable problems you're bound to have when doing business with them IMO.
Bottom line, I went with the PIAA Super Rozza's and have been very happy with my decision. I've actually posted links in the past about I-Forged not standing behind their products AFTER they changed their processes to eliminate the defects. They have had problems with clear coat bubbling up, chipping off, etc... and they tell the people it's their fault (yet they go and change processes).
Bottom line... I-Forged wheels look cool (then again so do HRE's and you all probably know all of the trouble they're in now...) but it simply isn't worth the long wait and the almost inevitable problems you're bound to have when doing business with them IMO.
Originally Posted by WillCG
Was it me or did anyone else hear that the "new process" should cut the process in half? I think I was on this forum and saw something very similar. When Vincent told me it would take another "couple of weeks to send a new wheel (when FIVE WEEKS already went by) because the "new ceramic coating process" takes longer, it just raised so many red flags.
Anyway, including myself I think I counted 6 or 7 people already in this forum that won't buy IFORGED because of your experience. So 2400 x 6 = $14,400 so far IFORGED lost in immediate sales revenue. Not to mention the other people we will tell about what happen and the repeat business they would have had from us if they had conducted themselves like real professionals.
All that money lost over a $700 wheel. Real Stupid!
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Joined: Mar 2003
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From: Birmingham, AL
Man, that sucks! I have bent wheels before and both times the manufacturer or contractor came through with flying colors! Once, re-hooping a 6-year old wheel for free including return shipping (Billet Specialties - too bad I don't like their current styles for my G - the best customer service I ever received for any product I've ever bought). The lastest experience could have been scary since the manufacturer is technically out of business, however, there was some affiliation with Boyd Coddington wheels. My more fortunate story from them is as follows:
I bent one of my BC Forged wheels on a pot hole last fall. BC Forged is out of business mind you, but Boyd Coddington uses the same hoops and has similar style wheels in some of its wheel lines. I contacted them directly and they gave me an 'RGA' number for their contractor. I was skeptical to say the least - I wasn't their customer and was sending to them a wheel they were unfamiliar with (not by much, but still). Well, about 1 week after I sent them the wheel - yes *sent* them the wheel (mind you I'm in AL and they're in CA) I get a call saying the wheel is finished, let's process the payment and we'll get the wheel back to you. Holy cow! From dismount, packaging, and shipping to being repaired and shipped back to me was less than 3 weeks (actually, about 16 days). I was worried when BC Forged went out of business since I have bent wheels before and will probably bend wheels again, but I was pleasantly surprised by my experience with Boyd Coddington. The wheel came back *perfect*. The wheel repair was not free - about $350, but considering my circumstances, well worth the expense.
Good luck with your wheel repair - you might try some of the wheel repair facilities in your area, but, if like me, they weren't able to do 're-hoops'. I had thought about purchasing Iforged wheels in the past. I think I'll look elsewhere in the future as customer service in this area is *very important* to me considering how much you pay for wheels and the relative ease in which they may become damaged.
I bent one of my BC Forged wheels on a pot hole last fall. BC Forged is out of business mind you, but Boyd Coddington uses the same hoops and has similar style wheels in some of its wheel lines. I contacted them directly and they gave me an 'RGA' number for their contractor. I was skeptical to say the least - I wasn't their customer and was sending to them a wheel they were unfamiliar with (not by much, but still). Well, about 1 week after I sent them the wheel - yes *sent* them the wheel (mind you I'm in AL and they're in CA) I get a call saying the wheel is finished, let's process the payment and we'll get the wheel back to you. Holy cow! From dismount, packaging, and shipping to being repaired and shipped back to me was less than 3 weeks (actually, about 16 days). I was worried when BC Forged went out of business since I have bent wheels before and will probably bend wheels again, but I was pleasantly surprised by my experience with Boyd Coddington. The wheel came back *perfect*. The wheel repair was not free - about $350, but considering my circumstances, well worth the expense.
Good luck with your wheel repair - you might try some of the wheel repair facilities in your area, but, if like me, they weren't able to do 're-hoops'. I had thought about purchasing Iforged wheels in the past. I think I'll look elsewhere in the future as customer service in this area is *very important* to me considering how much you pay for wheels and the relative ease in which they may become damaged.
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From: North Jerzeeeeee
and by the way... some people bring up the blame falls on the subcontractor... That is a BS argument... As a company, if you contract out portions of your work, you are still the one who should be liable for your bad choice in contractors... I deal with vendors and contractors all day and if they screw up, it is a reflection on my company and I have to make it right for the customer and then take steps to have the vendor fix it or lose business... If I build a house and represent myself as the builder and the toilet leaks, do I say "oh well the plumbing contractor screwed up. Have a nice day"? No, i get his *** in there to fix it and make sure it is done right and the customer is happy.
Sorry about your bad experience and hopefully you have saved some others from a similar fate.
Sorry about your bad experience and hopefully you have saved some others from a similar fate.
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Originally Posted by infiniti4life
and by the way... some people bring up the blame falls on the subcontractor... That is a BS argument... As a company, if you contract out portions of your work, you are still the one who should be liable for your bad choice in contractors... I deal with vendors and contractors all day and if they screw up, it is a reflection on my company and I have to make it right for the customer and then take steps to have the vendor fix it or lose business... If I build a house and represent myself as the builder and the toilet leaks, do I say "oh well the plumbing contractor screwed up. Have a nice day"? No, i get his *** in there to fix it and make sure it is done right and the customer is happy.
Sorry about your bad experience and hopefully you have saved some others from a similar fate.
Sorry about your bad experience and hopefully you have saved some others from a similar fate.
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Joined: Mar 2004
Posts: 100
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From: MD
sorry to hear about your bad experience...there are countless stories of horrible experiences concerning Iforged and to be honest, i'm not sure how they're still in business...it makes me embarrassed knowing that i supported their business...i'd like to hear a positive experience regarding Iforged but not sure if that's possible...
