What would you do?
#31
#32
Just my .02 here.. but it doesn't matter what you wanted to include in the sale. You did mention in the for sale thread that the struts are included. It does not matter that you included them just because, you still said they are included in the sale. Hence, they should be in the condition you put them up for sale in.
You shipped a box with no packaging and it arrived destroyed. Why is that a such a surprise? These things are HEAVY and I would hope anyone with half a brain would realize that shipping these by themselves would easily put holes and destroy the box. I think you should cover the return shipping for the guy and give him back 100% of his money including shipping. You can always file a claim with the shipping company if you feel like you are entitled to something.
You shipped a box with no packaging and it arrived destroyed. Why is that a such a surprise? These things are HEAVY and I would hope anyone with half a brain would realize that shipping these by themselves would easily put holes and destroy the box. I think you should cover the return shipping for the guy and give him back 100% of his money including shipping. You can always file a claim with the shipping company if you feel like you are entitled to something.
#33
#34
Chris is a good dude and I wouldn't want his rep ruined...just sayin
#36
#37
damn why is shipping costing so much. i shipped a muffler in a big box and only costed me $30 and this is from hawaii to mainland so cheaping should even be cheaper from state to state. btw damn thats a big freaking box in the first pic.. but yea seller is not very smart for shipping it like that
#38
So some people think I should be ok with getting treated like sh*t and some people say I should get my money back.
First of all... I was not trying to ruin Chris's reputation. In fact I did not even mention his name until now since everyone else decided to mention his name. I created this thread to get a general understand of what is acceptable on the marketplace and what was not.
I might not have sold anything on here, but I have sold over 100 things on ebay, and when I quote a buyer shipping, and he/she pays for the them, I can not go back and tell them they have to pay more money. The transaction is finished and the item has to be shipped. If I mis-quoted the price then I have to ship anyway and take the loss as a seller. Not sure why it is different here.
Also, if the item is broken when it arrives, if I as a seller does not get insurance that it my fault, and if the buyer sends pictures showing the item is broken then I refund their money and do not expect them to take their valuable time and money to send broken items back to me. If part of the item is still useable then a partial refund is the right thing to do.
In this case, the shipping was misquoted, not my fault. The item was listed for sale as "Springs including the struts" and part of the item listed was broken in transit. Since I can use the springs but I can not use the struts then I think a partial refund should be paid.
When completing a business transaction the seller should be liable for all possible losses with the transaction. In no way should a buyer take a risk of loss money when purchasing a product from a seller. In this case its not the buyer that was responsible for damaged product during shipping or misquoting a price for shipping. Both of these are the sellers responsibility.
First of all... I was not trying to ruin Chris's reputation. In fact I did not even mention his name until now since everyone else decided to mention his name. I created this thread to get a general understand of what is acceptable on the marketplace and what was not.
I might not have sold anything on here, but I have sold over 100 things on ebay, and when I quote a buyer shipping, and he/she pays for the them, I can not go back and tell them they have to pay more money. The transaction is finished and the item has to be shipped. If I mis-quoted the price then I have to ship anyway and take the loss as a seller. Not sure why it is different here.
Also, if the item is broken when it arrives, if I as a seller does not get insurance that it my fault, and if the buyer sends pictures showing the item is broken then I refund their money and do not expect them to take their valuable time and money to send broken items back to me. If part of the item is still useable then a partial refund is the right thing to do.
In this case, the shipping was misquoted, not my fault. The item was listed for sale as "Springs including the struts" and part of the item listed was broken in transit. Since I can use the springs but I can not use the struts then I think a partial refund should be paid.
When completing a business transaction the seller should be liable for all possible losses with the transaction. In no way should a buyer take a risk of loss money when purchasing a product from a seller. In this case its not the buyer that was responsible for damaged product during shipping or misquoting a price for shipping. Both of these are the sellers responsibility.
#39
#40
So some people think I should be ok with getting treated like sh*t and some people say I should get my money back.
First of all... I was not trying to ruin Chris's reputation. In fact I did not even mention his name until now since everyone else decided to mention his name. I created this thread to get a general understand of what is acceptable on the marketplace and what was not.
I might not have sold anything on here, but I have sold over 100 things on ebay, and when I quote a buyer shipping, and he/she pays for the them, I can not go back and tell them they have to pay more money. The transaction is finished and the item has to be shipped. If I mis-quoted the price then I have to ship anyway and take the loss as a seller. Not sure why it is different here.
Also, if the item is broken when it arrives, if I as a seller does not get insurance that it my fault, and if the buyer sends pictures showing the item is broken then I refund their money and do not expect them to take their valuable time and money to send broken items back to me. If part of the item is still useable then a partial refund is the right thing to do.
In this case, the shipping was misquoted, not my fault. The item was listed for sale as "Springs including the struts" and part of the item listed was broken in transit. Since I can use the springs but I can not use the struts then I think a partial refund should be paid.
When completing a business transaction the seller should be liable for all possible losses with the transaction. In no way should a buyer take a risk of loss money when purchasing a product from a seller. In this case its not the buyer that was responsible for damaged product during shipping or misquoting a price for shipping. Both of these are the sellers responsibility.
First of all... I was not trying to ruin Chris's reputation. In fact I did not even mention his name until now since everyone else decided to mention his name. I created this thread to get a general understand of what is acceptable on the marketplace and what was not.
I might not have sold anything on here, but I have sold over 100 things on ebay, and when I quote a buyer shipping, and he/she pays for the them, I can not go back and tell them they have to pay more money. The transaction is finished and the item has to be shipped. If I mis-quoted the price then I have to ship anyway and take the loss as a seller. Not sure why it is different here.
Also, if the item is broken when it arrives, if I as a seller does not get insurance that it my fault, and if the buyer sends pictures showing the item is broken then I refund their money and do not expect them to take their valuable time and money to send broken items back to me. If part of the item is still useable then a partial refund is the right thing to do.
In this case, the shipping was misquoted, not my fault. The item was listed for sale as "Springs including the struts" and part of the item listed was broken in transit. Since I can use the springs but I can not use the struts then I think a partial refund should be paid.
When completing a business transaction the seller should be liable for all possible losses with the transaction. In no way should a buyer take a risk of loss money when purchasing a product from a seller. In this case its not the buyer that was responsible for damaged product during shipping or misquoting a price for shipping. Both of these are the sellers responsibility.
Dude, stuff happens like the shipping cost being more than originally quoted like how Chris did. In this case, Chris should have warned you that shipping might be more and waited until you gave him the go.
I think you're being a bit stubborn and fighting over nothing.
Just push the bent pieces back, clean it up with some rubbing isotopic alcohol and install it.
Really, I'm not bashing on you or anything. I've never even met Chris or talked to him directly except asking him where his parent's restaurant was.
(Low key, I'm doing this to get free food too and I think you should say it's all good and say sorry for this thread and get a number 10 combo special on the house)
#42
if i saw these infront of my door i probably would also b upset too...
But then again if all you really need are the springs since you can use your stock struts, BE HAPPY THOSE WEREN'T MESSED UP! haha think positive and get off this negative vibe, u get to drop your ride look forward to that!
And if chris sells another bumper just ask him for a special discount or something and call it even :P
But then again if all you really need are the springs since you can use your stock struts, BE HAPPY THOSE WEREN'T MESSED UP! haha think positive and get off this negative vibe, u get to drop your ride look forward to that!
And if chris sells another bumper just ask him for a special discount or something and call it even :P
#43
#45