Frustration/Rant with Miller Infiniti Van Nuys
#1
Frustration/Rant with Miller Infiniti Van Nuys
I don't about you guys but for me It's always a hassle with Miller Infiniti on Van Nuys. Maybe it's just the service Rep I deal with, Gene Lee.
My driver's seat has been squeaking, take it into service to fix the problem.
This guy tells me exactly, "I'll call you when the parts come in, if no one does, call me to see what happened".
A month goes by, no call, no postcard, nothing. I repeatedly call Gene Lee, leave voicemails...no response. Today, finally, after a month and a half I get a hold of him and he tells me "Hey man, it's cool man, the service department was supposed to call you." This is not what he told me inititally about the way things were supposed to work out.
It's always sucha G*d D*mn hassle going there, I was considering keeping my car for a few years, but I think I might end up just selling it sooner so I don't have to deal with that crappy dealership, Miller Infiniti of Van Nuys.
Has anyone else experienced problems in dealing with them? Or am I just the black sheep?
My driver's seat has been squeaking, take it into service to fix the problem.
This guy tells me exactly, "I'll call you when the parts come in, if no one does, call me to see what happened".
A month goes by, no call, no postcard, nothing. I repeatedly call Gene Lee, leave voicemails...no response. Today, finally, after a month and a half I get a hold of him and he tells me "Hey man, it's cool man, the service department was supposed to call you." This is not what he told me inititally about the way things were supposed to work out.
It's always sucha G*d D*mn hassle going there, I was considering keeping my car for a few years, but I think I might end up just selling it sooner so I don't have to deal with that crappy dealership, Miller Infiniti of Van Nuys.
Has anyone else experienced problems in dealing with them? Or am I just the black sheep?
#2
Originally Posted by MikeyMike
I don't about you guys but for me It's always a hassle with Miller Infiniti on Van Nuys. Maybe it's just the service Rep I deal with, Gene Lee.
My driver's seat has been squeaking, take it into service to fix the problem.
This guy tells me exactly, "I'll call you when the parts come in, if no one does, call me to see what happened".
A month goes by, no call, no postcard, nothing. I repeatedly call Gene Lee, leave voicemails...no response. Today, finally, after a month and a half I get a hold of him and he tells me "Hey man, it's cool man, the service department was supposed to call you." This is not what he told me inititally about the way things were supposed to work out.
It's always sucha G*d D*mn hassle going there, I was considering keeping my car for a few years, but I think I might end up just selling it sooner so I don't have to deal with that crappy dealership, Miller Infiniti of Van Nuys.
Has anyone else experienced problems in dealing with them? Or am I just the black sheep?
My driver's seat has been squeaking, take it into service to fix the problem.
This guy tells me exactly, "I'll call you when the parts come in, if no one does, call me to see what happened".
A month goes by, no call, no postcard, nothing. I repeatedly call Gene Lee, leave voicemails...no response. Today, finally, after a month and a half I get a hold of him and he tells me "Hey man, it's cool man, the service department was supposed to call you." This is not what he told me inititally about the way things were supposed to work out.
It's always sucha G*d D*mn hassle going there, I was considering keeping my car for a few years, but I think I might end up just selling it sooner so I don't have to deal with that crappy dealership, Miller Infiniti of Van Nuys.
Has anyone else experienced problems in dealing with them? Or am I just the black sheep?
#7
Ill give a thumbs up for Tyrone as well.
I've had miniscule problems(light on heater switches went out), and major problems(seat came off track). On all occasions, Tyrone has been on top of things, and I am promptly called when parts come in, if there will be a delay, and if the car is ready.
I have had the same problems with my appointment not getting recorded. Their phone receptionist for the service department is pretty horrible.
I've had miniscule problems(light on heater switches went out), and major problems(seat came off track). On all occasions, Tyrone has been on top of things, and I am promptly called when parts come in, if there will be a delay, and if the car is ready.
I have had the same problems with my appointment not getting recorded. Their phone receptionist for the service department is pretty horrible.
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#8
oh man im sorry to hear that...thats where i picked up my g from too...
im actually gonna try to go in on monday or tuesday because i have a "service engine soon" light on and i need to see what its about..its only been 3300 miles so i have no clue what it is, im kinda nervous, i read the manual but my fuel cap seems to be ok...any ideas...and im bracing for the bad service now at miller
im actually gonna try to go in on monday or tuesday because i have a "service engine soon" light on and i need to see what its about..its only been 3300 miles so i have no clue what it is, im kinda nervous, i read the manual but my fuel cap seems to be ok...any ideas...and im bracing for the bad service now at miller
#9
Originally Posted by aequitask
oh man im sorry to hear that...thats where i picked up my g from too...
im actually gonna try to go in on monday or tuesday because i have a "service engine soon" light on and i need to see what its about..its only been 3300 miles so i have no clue what it is, im kinda nervous, i read the manual but my fuel cap seems to be ok...any ideas...and im bracing for the bad service now at miller
im actually gonna try to go in on monday or tuesday because i have a "service engine soon" light on and i need to see what its about..its only been 3300 miles so i have no clue what it is, im kinda nervous, i read the manual but my fuel cap seems to be ok...any ideas...and im bracing for the bad service now at miller
Example: I setup a service appointment two weeks ago for the CD player (the infamous left speaker problem) check and an oil change. At my appointment, I meet up with Gene and we start talking about the CD player. After our conversation, he starts talking about ordering parts and letting me go on my way. At that point I knew he either: forgot the oil change or didn't know about the oil change. I politely said I also wanted an oil change and he was pretty cool about it.
In regards to the headunit thing, I haven't gotten a postcard or call about it, but I'll probably call him tomorrow or monday at the latest. I think I called him twice once on the same issue, but I've been pretty polite with him on the phone and have not received any additional hassle.
Conclusion: They aren't jerks... just either busy or overworked.
Last edited by MrCrazy; 09-30-2005 at 02:56 AM.
#10
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Ok my turn,
FOrget Gene, mike take it from me, Rick is the man. and i know he visit these forums. Wasup Rick.
John is a bastard when it comes to mods done to the ride. Tyrone i have dealt with a couple times because Rick wasnt available.
But overall bro nothing ever gets done there. You have to keep going back and back.
let me know if you need help ill come with you down to Miller.
FOrget Gene, mike take it from me, Rick is the man. and i know he visit these forums. Wasup Rick.
John is a bastard when it comes to mods done to the ride. Tyrone i have dealt with a couple times because Rick wasnt available.
But overall bro nothing ever gets done there. You have to keep going back and back.
let me know if you need help ill come with you down to Miller.
#11
gene lee not taking care of u?
i dunno bout u guys, but i first dealt with everyone else there b4 i finally talked to gene, he wuz so much nicer and handled my problems much faster and better then 3 of the other service writers. He knows i have mods, he hooks it up with warranty work and always hooks me up with a phat loaner, i havent had any problems with him. just my 2 cents
#13