here we are again....bad customer service...he has time to post and everyhting else except take care of his customer..Oh, it's fine he already has their money..customer treatment..

 

 

I have waited a REALLY long time to post this because I did not want to make a bigger deal out of this than need be. Eric HAD a great reputation for parts and taking care of his customers when I first bought something from him (holiday sale december 08) but the problem is that the issue I encountered with this very same item (impul sideskirts) is still in limbo and has not been corrected yet.

quick summary:
I bought impul sides in december 08, had to wait a few months for installation for financial reasons. When I finally got them painted/installed I was made aware that fitment was off. I contacted eric about the fitment and sent him pics of where it was off and he agreed that they were not up to par and agreed to send replacements. COOL! he originally quoted me 3 weeks for the replacements, well it ended up taking roughly three months. after the three month wait, i go to get my replacements installed only to find out they are both PASSENGER SIDE SIDESKIRTS! wow. I didnt even let the shop install the passenger side one incase eric wanted me to send them back. so I contacted eric again and he agrees to sending a new driver side prepainted sideskirt. I was quoted about two weeks, and its now been well over a month and a half. The wait I can deal with but the problem is the absolute lack of communication and the LIES hes feeding me about the status.

Below is every single PM we have exchanged, the very last message I posted on his public profile instead of pm hoping maybe hed reply to that instead. Please note that there are is some communication missing that came in the form of a few phone calls between eric and I (and hes conveniently stopped answering my calls)

Im assuming im just getting the shaft because he already has my money, so why should be bother replying to myyy needs right? awesome!

anyways, if anyone has a better way to put me in direct contact with him please let me know. or if you have any suggestions on what I should do.

I apologize in advance for the difficulty of reading the pms, its kind of unorganized. Please note that my messages are not timestamped because I deleted them from my outbox a long time ago and am copy/pasting them from the quoted text in erics replies. his replies however are all time stamped. the last 4 messages are timestamped because they are still in my outbox and the very last one is the one posted in his public profile.

i put the messages in chronological order to help make them a bit easier to read.

ill be happy to field any questions. and even happier if this gets erics attention.

in the dialogue all of the text thats BOLDED is what eric said, nonbold is mine.

 

Eric,

I recently purchased a set of impul style sides from you during your holiday sale, I finaly got around to getting them prepped, painted, and installed. The problem is the sides have some fitment issues.

The shop I went to is GARAGE inc. the same shop that did the Nismo front that I have (one of your pieces as well) and Kris79's K2 front, along with many other cars both g35 and not, so it is a very reputable shop.

The driver-side skirt does not line up well at all at the front OR the rear, the front was really really bad at first, the shop added a spacer which helped a little bit but it still doesnt line up.

The passenger side front has a gap between it and the front fender.

Because of the fact that it is clearly beyond the shops control, and they did the work I asked of them, I still had to pay for the job. ($600)

I would like to know the steps required to get my sides replaced, they were left on the car so that I can take pics (see below). If you need them shipped back to you it would be easiest for me to get the new skirts first, then put these in that box and return them. Also the shop would like you to cover the cost of the work done since they are going to have to do it again.

The shop is more than willing to work with you and said that your welcome to contact them if youd like:
GARAGE inc. xxxxxxxxxxxxxx
Talk to Andy or if hes unavailable Rian.

my contact info:
xxxxxxxxxxxxxx
xxxxxxxxxxx

(i check my PM's more than I check my email, so PM is actually the best way to reach me.)

I understand that this happens, and I do plan on buying a CS rear from you in the future, Just need this taken care of first.

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Re: Impul Sides Fitment Issues 02-18-2009, 04:13 PM

Hello, I'm sorry about that. Looks like the sides were pulled out before everything was fully cured. I apologize for missing this.

I'll ship a new set to Garage Inc. ASAP if you can provide me with their address. I'll start working on another set asap

- Eric

---

Hey Eric,

Just seeing how the side skirts are coming along

---

02-27-2009, 04:31 PM
working on them they'll be in the shop on tuesday and i'll be painting them then, we're expecting some rain this upcoming week tho

- Eric

---

Hey Eric, just checkin in again, been about 3 weeks now. Everything still going good with the sides?

thanks

---

Re: Side skirts 03-09-2009, 03:02 PM

Still at the paint shop I'll be going by tomorrow to check out the status

---

Hey Eric,
I hate to nag but its been just about exactly a month now so just checking on the progress. Also if possible give garage inc a quick call or let me know so that I can call them when they are shipped, so that they are expecting the delivery.

Thanks in advance,
Stephan

---

Re: Side skirts 03-17-2009, 02:44 PM

Sorry about the delay I know its been long time =\ I have the Sides at the bodyshop right now they're in primer and needs to be shot then give it a few days for it to cure and I'll have it shipped. Again sorry for the delay

- Eric

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Re: Side skirts 04-03-2009, 01:19 PM
all done at the shop I just need to package and ship it out =)

- Eric

PLEASE NOTE THE DATE ON THE ABOVE MESSAGE, 4/03. IT TOOK OVER ANOTHER MONTH TO RECEIVE THE PACKAGE, AND A COMPLETELY NEW PROBLEM ARISES. READ ON:

 

Eric,
I have had a hard time contacting you recently, but eventually received my package and thought that maybe this was finaly over.

I waited over 2 months for replacement impul side skirts after being quoted 3 weeks. You did not keep me informed on the progress of them as much as I would have liked you too and on top of it I just went to install the side skirts after finally receiving them, and guess what?

I got TWO new PASSENGER SIDE skirts!

This is a tad ridiculous Eric, waiting two months for a problem to be corrected only to find out nothing has been solved.

I dont really want to make this a public issue, so please respond to this message so that we can keep it private.

I think that at this point it would be fair to ask for more compensation than just replacement sides. not only did I take today off of work to go get them installed only to find out they were both passenger side pieces, I even got a speeding ticket on the way home (ill be more than happy to scan it for you if youd like lol).

That on top of the two month wait and likely another lengthy wait to replace them AGAIN deserves some extra effort on your end to make this right. Not to mention you told me you test fitted the sides TWICE when I spoke to you on the phone. Did you only test fit the passenger side?

I do still want the sides as they have been paid for AND I paid for the paint/install the first time around. But I think that I am entitled to a refund on top of the replacements or if its easier for you I will gladly accept a CS style rear with CF center as I was planning on purchasing one as soon as this was resolved.

I left the sides at GARAGEinc and they are more than willing to speak to you directly (we tried calling earlier, no answer and inbox full)

You can contact GARAGE inc at (xxxxxxxx
ask for Rian or Andy.

You can reach me via PM or by phone at xxxxxxxxxx

Thanks,
Stephan Cadieux

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Re: Received wrong item... PLEASE REPLY 05-13-2009, 04:53 PM

I'm sorry about that it was my mistake to not make sure the sides were not the right ones =\ I actually left the bodykits and transactions to my partner apparently he left a very big mess for me to clean up and is no longer here. =\

if you can take care of shipping $150 for the CS-Rear I'll go ahead and send you one for all the trouble, unfortunally theres no way to be able to send you one with the carbonfiber center =\ with that I'll include a DRIVER side IM-Side as well, let me know if this is fair

- Eric

---

Eric,
Thank you for a prompt response.

Would the CS rear be pre painted? If yes then I will pay for shipping.

i was thinking one of the three following scenarios:
1. unpainted cs rear with cf and I pay shipping
2. Painted cs rear w/o CF and I pay shipping
3. Unpainted cs rear w/o cf and u pay shipping

Also please remember that the driver side impul skirt you send out needs to be prepainted DG.

lastly, if you could please send them to garage inc this time it would be greatly appreciated. It was supposed to be sent to them last time but it came to my doorstep instead.

I am willing to meet somewhere in the middle here, let me know if you think any of my proposed options sound fair. I have my cell with me at all times if you would rather text message and/or call.

I understand that people are not perfect and mistakes are made. For this reason I do not want to make this a bigger deal than it needs to be and I hope to continue business with you in the future.

Thanks,
Stephan

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Re: Received wrong item... PLEASE REPLY 05-18-2009, 11:43 AM

let me get your e-mail address again, I'll be refunding you the IM-Sides and consider the sides on the house, I'll also be resending you another driver side-sideskirt. But un-painted.. I ran into a few issues with the bodyshop that we use to paint the parts so if possible I'd rather not do prepainted products as of right now

Theres no way for me to ship you a cs-rear w/cf for free.. the cost of the bumper alone already exceeds what I charge for the IM-Sides.

I'd like to settle the IM-Sides first, if you'd like a CS-Rear afterwards I'll be glad to work with you on a rear at cost.

Let me know if this is fair

- Eric

---

The problem with this is that I will have to pay for paint again, which I already paid for once. Garage inc. does not owe me anything as everything was fine on their end. I think after all that I have been through I should not be forced to pay for paint again, which would likely use up the entire refund anyways (paint/install was 600 first time around, I bought the skirts in the holiday sale at 290, so assume paint for 1 is 1/2 original price id still be paying extra out of pocket).

Please tell me if you think I am being unreasonable, but put yourself in my place. How would you feel if you had to wait 2.5 months for replacement parts only to receive the wrong parts, then have to wait AGAIN for another replacement and end up paying a little bit more out of your own pocket?

I will call garage inc to get an exact quote on paint, if you want to cover the cost of paint on top of the refund I will accept that.

Thanks,
Stephan

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Re: Received wrong item... PLEASE REPLY 05-18-2009, 01:22 PM

Theres no way for me to refund that much money for the part =\ the most I can do is the entire invoice. I'll talk to the guys here to see if they'll do one more paint and ship but since then they've stopped and no longer ship pre-painted parts because of minor imperfections. The parts are able to be wet-sanded first before shipping so its caused a lot of problems since we've started doing this.

I'll get back to you about pre-painting one more side

---

Re: Received wrong item... PLEASE REPLY 05-19-2009, 03:01 PM

I'll be able to get another IM-Sides up to you but I'll need to have another bodyshop work on it =\

I should have the IMpul Driver Side skirt done by Tuesday and sent to paint on wed-thurs it should take about a week for them to paint plus a few days for the paint to fully cure then it'll be shipped

- Eric

---

Okay so that takes care of the driver side sideskirt, that is fine. Hopefully it will not turn into another 2.5 month wait I hope.

And I do believe I am still entitled to some sort of reparation for all of the problems that have come into play throughout this ordeal.

Am I going to receive a refund along with the painted driver side impul skirt?

or did you want to work something out with a CS rear at cost?

Thanks,
Stephan

---

Re: Received wrong item... PLEASE REPLY 05-29-2009, 08:49 AM

sideskirts finished its going into paint this upcoming week, I cant discount or refund any amount right now =\ I can ship a CS rear to you for $280 tho, that would be at dead cost to your zip code

---

Re: Received wrong item... PLEASE REPLY 05-29-2009, 02:01 PM

is that price of 280 painted? you had said in a earlier message I could get an unpainted one if I covered shipping.. (150)


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Re: Received wrong item... PLEASE REPLY 06-04-2009, 10:37 PM

Any update on the status of the sides?

Thanks,
Stephan

---

Re: Received wrong item... PLEASE REPLY 06-09-2009, 10:14 PM

Eric,
I have contacted you several times since you last replied to one of my PMs. Please give me an update on the current progress on the driver side impul skirt painted DG.

Thanks,
Stephan

---

06-20-2009 12:15 PM
French87

Eric,

Please PM me the status of my item I am having an impossible time contacting you once again. Your voicemail is not activated on your listed # so i cant even leave you a message. Please PM or call xxxxxxxxxx

Thanks in advance,
Stephan

 

Hope this issue gets resolved in a swift manner.

 

swift would of been months ago, check the time stamps, been well over 4 months now. thanks though

 

anyone considering buying from eric PLEASE READ THIS:
https://g35driver.com/forums/lounge-...ml#post4358839

 

Didn't the shop test fit them before painting? How did they not spot that they were off until after they were painted?

 

i think this was addressed in the dialogue, but I couldnt leave my car there for test fitting and assumed there would be no issue because he guaruntees fitment on his products and had an amazing reputation for fitment. yes test fitting is always better, cant argue that, but that does not justify anything.

 

because due to the extreme demand of his products it seem that he and his partner got lazy and just tried to settle all the invoices and hussle things out.. when you rush you loose quality and craftsmanship... that why you got crappy sides.. not because he wanted to but because he has been overwelmed with orders.. i paid for a Poly NIsmo Front in Feb.. its June.. the bodyshop he used to use or uses had to re-spray due to the color not matching.. this happened in march.. again.. its June almost July.. never got a call from the shop.. as for Eric.. mang.. i think he is getting hella drunk hoping it all goes away.. lmao... but idk.. thats my $.02

best of luck

 

That makes it all better.

 

Excuses are tools of the incompetent, used to build monuments to nothingness, and those who use them are seldomely good at anything...

Isnt this like the 3rd complaint on this guy?

 

sux all of this is happening, he's a good guy.

hope all of this gets worked out

 

i was gonna order but he never accept any kind of communications