ARCH Industries
and for someone who is savvy w/ bodywork, you should have known the first rule, don't wash what was painted for a minimum of a week. i don't know how else to put it, you messed up the bumper and you have your pantys in a bunch because we won't to fit the bill?! I hope you FinallyGetSomeCommonSense
ARCH will always stand behind their products. Everyone else, Feel free to contact myself or Joe since we already said our many pieces.
/end rant
ARCH will always stand behind their products. Everyone else, Feel free to contact myself or Joe since we already said our many pieces.
/end rant
Joined: Dec 2008
Posts: 7,968
Likes: 688
From: Willow Springs, CA
professionalism at its finest. I attempted to wash the car on that day in february! am I supposed to wash the car after a year?
and you have yet to answer my question as to why the paint is still peeling?
I ASKED YOU FOR MY MONEY BACK AT YOUR HOUSE AND YOU TOLD ME NO REFUNDS..."but I'll either give you a new bumper or take 100 bucks off the bumper"
and you have yet to answer my question as to why the paint is still peeling?
I ASKED YOU FOR MY MONEY BACK AT YOUR HOUSE AND YOU TOLD ME NO REFUNDS..."but I'll either give you a new bumper or take 100 bucks off the bumper"
I agree, i know arch isn't a scammer, BUT i donno what customer would make something up about the refund. The OP live well over an hour away from Arch so im sure if Arch offered a FULL refund the OP would have greatly taken it. JMHO though.
I never fully paid for a bumper, but i had placed a deposit for the k2 remix whn it first came out an thn decided to back out cause money situations, so had text rich tht i had ran into a $ prob an would like my deposit back an recieved it asap, not to mention the time i had dealt with ARCH for interest an deposit into a product has always been shown with great customer suervice.
i got a nismo bumper from arch 3 months ago
the shop that painted it and installed it complained about the bad quality rough edges and poor surface, but their end result looked very good and the fitment is perfect. I also put a clear bra over it
the shop that painted it and installed it complained about the bad quality rough edges and poor surface, but their end result looked very good and the fitment is perfect. I also put a clear bra over it
I too have been excellent customer service, they sorta messed up on a quote which made it cheaper for me and they aknowledged it and honored it, haven't recieved the parts yet since I just ordered it a week ago, but I'm sure it's top notch
This is odd..
I was their guinea pig for the +ings lip for the sport bumper. They kept me updated throughout the entire process.. I know when they shipped it, it wasn't wrapped very well at all.. and the back part of the lip where the paint lightly oversprayed, chipped off without effort..
As far as my lip holding up it was a snug fit, I'd say 99%.. and paint quality I'd say about 90%..
. hope things get resolved.
I was their guinea pig for the +ings lip for the sport bumper. They kept me updated throughout the entire process.. I know when they shipped it, it wasn't wrapped very well at all.. and the back part of the lip where the paint lightly oversprayed, chipped off without effort..
As far as my lip holding up it was a snug fit, I'd say 99%.. and paint quality I'd say about 90%..
. hope things get resolved.
Wow, that's seriously a bad paint job, id be pissed too if that happened to me.
I didn't know people were having problems with ARCH... My INGS sides and front lip fit fine. A buddy of mine occasionaly paints for ARCH, but that sure as hell doesn't look like the quality of work he does, he knows how to properly prep and paint, and takes pride in his work (painted my parts, and parts for other forum members). I also didn't have any problems with customer service, he seemed like a cool guy and he lives 5 min from me. He even bought my wheel spacers lol.
Hopefully he'll chime in on this thread and something will be done about the problem. I'd text him about this thread for you, but im having problems with my iphone at the moment.
I didn't know people were having problems with ARCH... My INGS sides and front lip fit fine. A buddy of mine occasionaly paints for ARCH, but that sure as hell doesn't look like the quality of work he does, he knows how to properly prep and paint, and takes pride in his work (painted my parts, and parts for other forum members). I also didn't have any problems with customer service, he seemed like a cool guy and he lives 5 min from me. He even bought my wheel spacers lol.
Hopefully he'll chime in on this thread and something will be done about the problem. I'd text him about this thread for you, but im having problems with my iphone at the moment
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I also had interesting customer service I pm'd these guys various times about their products and they never got back to me. Im never doing business with them. I believe that's the start of future issue's. JIMO
Last edited by VictoriousG; Apr 14, 2010 at 04:33 AM.
My Nismo bumper was shipped to my house in 3days. Great Customer Service so far. Poly Impuls are coming soon. Im sure it will be great as well.
SO far my experience is great with Arch, Joe has Texted me back everytime I had any questions.
SO far my experience is great with Arch, Joe has Texted me back everytime I had any questions.
Joined: Dec 2008
Posts: 7,968
Likes: 688
From: Willow Springs, CA
My impatience got the best of me since I drove 2 hours to pick it up...but if I would have known that he JUST finished the bumper that morning or whatever, I would have waited another week to pick it up.
YOU as a business should make sure your product is 100% ready to go before shipment or pick up.