Loaner?
#1
Loaner?
Here's the short of it, my G would not run on Friday morning, the VDC, SLIP, and Service Engine Light soon were all on and the accelorator would not work. The engine sounded fine, but obviously it was not drivable. I called the local dealership and they told me to bring it in on Monday. When I had the car towed there today they said they had no loaner car for me, they were all reserved. I would have thought that having my car towed in and after my call they would have reserved one for me. Now they say it is a bad throttle body and the part is on back order and they have no idea how long this part will be on back order. They do not have a Loaner available until next week.
Now they are saying that they will not re-imburse for a rental and that it is "Infinit's Loaner" program and they don't have any control. Basically now, I am without a car because they don't have enough Loaners! does this sound right to anyone?
Now they are saying that they will not re-imburse for a rental and that it is "Infinit's Loaner" program and they don't have any control. Basically now, I am without a car because they don't have enough Loaners! does this sound right to anyone?
#2
Originally Posted by mb498
Here's the short of it, my G would not run on Friday morning, the VDC, SLIP, and Service Engine Light soon were all on and the accelorator would not work. The engine sounded fine, but obviously it was not drivable. I called the local dealership and they told me to bring it in on Monday. When I had the car towed there today they said they had no loaner car for me, they were all reserved. I would have thought that having my car towed in and after my call they would have reserved one for me. Now they say it is a bad throttle body and the part is on back order and they have no idea how long this part will be on back order. They do not have a Loaner available until next week.
Now they are saying that they will not re-imburse for a rental and that it is "Infinit's Loaner" program and they don't have any control. Basically now, I am without a car because they don't have enough Loaners! does this sound right to anyone?
Now they are saying that they will not re-imburse for a rental and that it is "Infinit's Loaner" program and they don't have any control. Basically now, I am without a car because they don't have enough Loaners! does this sound right to anyone?
Then guess what? He walks out again and peeps over and yells over one of the lot attendants then comes back to me...ok we got a car for you.
#3
#4
I've been finding that the dealership evidently has a lot of leeway over this. For example, Santa Monica Infiniti throws up roadblocks all the time. It used to be in order to get a loaner, you had to schedule your appointment 1 week in advance. In one instance, my I35 was making a bad noise, and I had to take it in the next day. They managed to get a loaner for me (but it wasn't guaranteed because of the short notice).
Now their policy is you only get a loaner if it takes more than 4 billable hours or the car is undriveable. I said that wasn't the deal when I bought my car. He claims Infiniti North America changed the policy (not sure I buy that). Unfortunately, I had to wait for an hour for their tech to determine it was going to take 4 hours.
In the end, SM Infiniti throws up road blocks but does the right thing in the end if you're polite. Other dealerships, however, are much more accomodating. Santa Monica is kind of notorious for bad service in this area, but since Beverly Hills Infiniti closed shop, I have no choice unless I want to inconvenience myself more by driving to a dealership farther away.
Now their policy is you only get a loaner if it takes more than 4 billable hours or the car is undriveable. I said that wasn't the deal when I bought my car. He claims Infiniti North America changed the policy (not sure I buy that). Unfortunately, I had to wait for an hour for their tech to determine it was going to take 4 hours.
In the end, SM Infiniti throws up road blocks but does the right thing in the end if you're polite. Other dealerships, however, are much more accomodating. Santa Monica is kind of notorious for bad service in this area, but since Beverly Hills Infiniti closed shop, I have no choice unless I want to inconvenience myself more by driving to a dealership farther away.
#5
Originally Posted by davidology
I've been finding that the dealership evidently has a lot of leeway over this. For example, Santa Monica Infiniti throws up roadblocks all the time. It used to be in order to get a loaner, you had to schedule your appointment 1 week in advance. In one instance, my I35 was making a bad noise, and I had to take it in the next day. They managed to get a loaner for me (but it wasn't guaranteed because of the short notice).
Now their policy is you only get a loaner if it takes more than 4 billable hours or the car is undriveable. I said that wasn't the deal when I bought my car. He claims Infiniti North America changed the policy (not sure I buy that). Unfortunately, I had to wait for an hour for their tech to determine it was going to take 4 hours.
In the end, SM Infiniti throws up road blocks but does the right thing in the end if you're polite. Other dealerships, however, are much more accomodating. Santa Monica is kind of notorious for bad service in this area, but since Beverly Hills Infiniti closed shop, I have no choice unless I want to inconvenience myself more by driving to a dealership farther away.
Now their policy is you only get a loaner if it takes more than 4 billable hours or the car is undriveable. I said that wasn't the deal when I bought my car. He claims Infiniti North America changed the policy (not sure I buy that). Unfortunately, I had to wait for an hour for their tech to determine it was going to take 4 hours.
In the end, SM Infiniti throws up road blocks but does the right thing in the end if you're polite. Other dealerships, however, are much more accomodating. Santa Monica is kind of notorious for bad service in this area, but since Beverly Hills Infiniti closed shop, I have no choice unless I want to inconvenience myself more by driving to a dealership farther away.
#6
Rental as loaner?
I had to bring my 1 week old G35X in today because 2 of the doors won't open from the inside - wow good quality control! I asked them for a loaner and they said it would be all ready for me. When I came by they called someone to bring the loaner and it was Enterprise rentals. They pick me up take me to their place fill out the papers and give me an Altima to drive. When I return it I have to take it back to the rental place and they will drive me to the dealer. Is this how the loaner program should work? What a pain! This doesn't feel like proper treatment.
#7
Originally Posted by ahah
I had to bring my 1 week old G35X in today because 2 of the doors won't open from the inside - wow good quality control! I asked them for a loaner and they said it would be all ready for me. When I came by they called someone to bring the loaner and it was Enterprise rentals. They pick me up take me to their place fill out the papers and give me an Altima to drive. When I return it I have to take it back to the rental place and they will drive me to the dealer. Is this how the loaner program should work? What a pain! This doesn't feel like proper treatment.
Now, about those doors. They aren't the rear doors, are they?
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#8
#9
A lot depends on the dealership and how much volume hey move. If their big, they are going to have quite a few loaners on hand. One tip is to make your appointment in advance and make it the earliest one possible. that way they have a lot of loaners at that time before the rush of late risers come in and take all their cars.
#10
#11
Thanks for the replies.
I don't think my dealer has ANY loaners. I booked the service in advance specifically to get a loaner and they called it a loaner but gave me a rental. It's not a huge dealership but their lot is jammed with cars, can barely drive in it.
Anyway, it's all fixed now. Not fuses, some rods or something not adjusted correctly. It was both passenger side doors.
I don't think my dealer has ANY loaners. I booked the service in advance specifically to get a loaner and they called it a loaner but gave me a rental. It's not a huge dealership but their lot is jammed with cars, can barely drive in it.
Anyway, it's all fixed now. Not fuses, some rods or something not adjusted correctly. It was both passenger side doors.
#13
Originally Posted by ahah
I had to bring my 1 week old G35X in today because 2 of the doors won't open from the inside - wow good quality control! I asked them for a loaner and they said it would be all ready for me. When I came by they called someone to bring the loaner and it was Enterprise rentals. They pick me up take me to their place fill out the papers and give me an Altima to drive. When I return it I have to take it back to the rental place and they will drive me to the dealer. Is this how the loaner program should work? What a pain! This doesn't feel like proper treatment.
Never mind I just read your other post that said it was already fixed.
#14
#15
I just saw that your from Sacramento. Isn't this the same dealership another list member had problems with in this thread?
https://g35driver.com/forums/g35-sedan-v35-2003-06/61450-extremely-upsetting-customer-experience-sacramento-infiniti.html
https://g35driver.com/forums/g35-sedan-v35-2003-06/61450-extremely-upsetting-customer-experience-sacramento-infiniti.html
Last edited by shodog; 08-04-2005 at 02:09 PM.