Owners of VQ Oil Consumption
#1
11-20-2007, 03:47 AM
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Owners of VQ Oil Consumption
[COLOR=black]Reason for this thread is to inform all members who had oil consumption issues or currently have this issue as a customer with Nissan/Infiniti, have the right to file a complaint with the NHTSA office of defects as a consumer.
The NHTSA stands for National Highway Traffic Safety Association. They have a department within their association known as ‘office of defects’. The purpose of this department is to investigate defective products that pose safety as well as, mechanical defects sold to consumers. This is usually how recalls are mandated against manufactures of products and equipment that are brought to their attention by many consumer complaints.
Here is a copy/paste from their web site. I have highlighted (red) the part that would pertain to our rev-up VQ issue:
About the Office of Defects Investigation (ODI)
The Office of Defects Investigation (ODI) is an office within the National Highway Traffic Safety Administration (NHTSA). ODI conducts defect investigations and administers safety recalls to support the NHTSA’s mission to improve safety on our Nation's highways. NHTSA is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that they contain serious safety defects in their design, construction, or performance. ODI also monitors the adequacy of manufacturers' recall campaigns. Before initiating an investigation, ODI carefully reviews the body of consumer complaints and other available data to determine whether a defect trend may exist.
http://www-odi.nhtsa.dot.gov/
NNA (Nissan North America) has not willingly addressed this known oil consumption issue on their VQ35DE with a volunteer recall concerning specifically, all 2005 - 2007 rev-up VQ35DE’s. I feel it is important to inform the NHTSA of this defect whether you already have had your VQ replaced (some of you up to two warranty replacements) being it still was an occurrence of a defective VQ, or currently in an official oil consumption test, or just discovered you too have a defective VQ or best one yet; have been denied warranty replacement of this long known VQ issue due to not consuming 1qt/1000mi or worse. NNA feels it is acceptable consumption if you’re above that standard.
-EDITED and UPDATED-
Since my original date of posting, there has been a TSB released to address this issue in regards to qualifying with less consumption than their old 1qt/1000mi standard. Some previous opinions and points have been deleted, while new opinions and points added.
Original TSB dated January 10, 2008
First TSB revision dated February 27, 2008
Second revised TSB dated May 20, 2008 below.
INFINITI ITB08-002c.pdf
-edit-
^Above TSB no longer used.
See bottom of this post for current third revised TSB update.
Even with TSB release and a second revised rev-up VQ replacement (aka part #10102-AC7M9) there are still failures on oil consumption with current replacements in use as of todays date of my editing. NNA has NOT found and/or released a 100% successful fix. Including their Nissan 350Z with same rev-up VQ's, but different replacement part number and separate TSB.
My replacement still consumes oil; during break-in was a fail on TSB chart; now border-line in the acceptable TSB OC chart. Many replacements are worse than mine (G35's and 350Z's), many are 100% successful or very little consumption. It's a hit or miss on these as to what you end up with, as it was with the first replacements aka pt #10102-AC7M1 no longer used and with original factory OEM VQ. Some no longer have and/or never had OC issues, but many have and/or still do.
If members of post and current rev-up VQ’s with OC issues feel and agree with me still, please file your complaint with the NHTSA with each failure owners experience. Multiple warranty replacements with same vehicle owner are in my eyes, separate engines proven as defective and should count as a continuing additional defective consumer product not resolved.
It’s time for Nissan/Infiniti to fully and completely step up to the plate with their customers on this issue by having the government tell them to do so. I have felt for a long time and currently still do, it's time they're to be mandated in resolving this issue 100% to their customers. Not a hit or miss solution.
Even with TSB in place, it's not a 100% solution but rather only a good faith, non-mandated attempt. When your warranty is up, that's it Folks. NNA will be off the hook with these. A day they'll probably be very happy about as the warranty miles/years eventually surpass warranty coverage with a 100% fix never needed.
Possibly an extended warranty could be included and/or mandated, as was with Nissan's 2006 Altima and Sentera SE-R owners affected with their OC issue on their 2.5L engines.
FYI: Infiniti has denied me multiple times in my attempt to receive an extended warranty due to this known defect. Also denying me longevity assurance, not to mention my long and continuing inconvenience with my replacement received. Nice to be treated so well by Infiniti, Nissan's luxury sub-division. Wonderful PR, don't you agree? [sarcasm at it's best]
Link to start the complaint process:
http://www-odi.nhtsa.dot.gov/complaints/
Appreciate your support and thanks in advance.
TSB UPDATE:
Another revision made on July 30, 2010.
ITB08-002d.pdf
Now only short-blocks are replaced.
The NHTSA stands for National Highway Traffic Safety Association. They have a department within their association known as ‘office of defects’. The purpose of this department is to investigate defective products that pose safety as well as, mechanical defects sold to consumers. This is usually how recalls are mandated against manufactures of products and equipment that are brought to their attention by many consumer complaints.
Here is a copy/paste from their web site. I have highlighted (red) the part that would pertain to our rev-up VQ issue:
About the Office of Defects Investigation (ODI)
The Office of Defects Investigation (ODI) is an office within the National Highway Traffic Safety Administration (NHTSA). ODI conducts defect investigations and administers safety recalls to support the NHTSA’s mission to improve safety on our Nation's highways. NHTSA is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that they contain serious safety defects in their design, construction, or performance. ODI also monitors the adequacy of manufacturers' recall campaigns. Before initiating an investigation, ODI carefully reviews the body of consumer complaints and other available data to determine whether a defect trend may exist.
http://www-odi.nhtsa.dot.gov/
NNA (Nissan North America) has not willingly addressed this known oil consumption issue on their VQ35DE with a volunteer recall concerning specifically, all 2005 - 2007 rev-up VQ35DE’s. I feel it is important to inform the NHTSA of this defect whether you already have had your VQ replaced (some of you up to two warranty replacements) being it still was an occurrence of a defective VQ, or currently in an official oil consumption test, or just discovered you too have a defective VQ or best one yet; have been denied warranty replacement of this long known VQ issue due to not consuming 1qt/1000mi or worse. NNA feels it is acceptable consumption if you’re above that standard.
-EDITED and UPDATED-
Since my original date of posting, there has been a TSB released to address this issue in regards to qualifying with less consumption than their old 1qt/1000mi standard. Some previous opinions and points have been deleted, while new opinions and points added.
Original TSB dated January 10, 2008
First TSB revision dated February 27, 2008
Second revised TSB dated May 20, 2008 below.
INFINITI ITB08-002c.pdf
-edit-
^Above TSB no longer used.
See bottom of this post for current third revised TSB update.
Even with TSB release and a second revised rev-up VQ replacement (aka part #10102-AC7M9) there are still failures on oil consumption with current replacements in use as of todays date of my editing. NNA has NOT found and/or released a 100% successful fix. Including their Nissan 350Z with same rev-up VQ's, but different replacement part number and separate TSB.
My replacement still consumes oil; during break-in was a fail on TSB chart; now border-line in the acceptable TSB OC chart. Many replacements are worse than mine (G35's and 350Z's), many are 100% successful or very little consumption. It's a hit or miss on these as to what you end up with, as it was with the first replacements aka pt #10102-AC7M1 no longer used and with original factory OEM VQ. Some no longer have and/or never had OC issues, but many have and/or still do.
If members of post and current rev-up VQ’s with OC issues feel and agree with me still, please file your complaint with the NHTSA with each failure owners experience. Multiple warranty replacements with same vehicle owner are in my eyes, separate engines proven as defective and should count as a continuing additional defective consumer product not resolved.
It’s time for Nissan/Infiniti to fully and completely step up to the plate with their customers on this issue by having the government tell them to do so. I have felt for a long time and currently still do, it's time they're to be mandated in resolving this issue 100% to their customers. Not a hit or miss solution.
Even with TSB in place, it's not a 100% solution but rather only a good faith, non-mandated attempt. When your warranty is up, that's it Folks. NNA will be off the hook with these. A day they'll probably be very happy about as the warranty miles/years eventually surpass warranty coverage with a 100% fix never needed.
Possibly an extended warranty could be included and/or mandated, as was with Nissan's 2006 Altima and Sentera SE-R owners affected with their OC issue on their 2.5L engines.
FYI: Infiniti has denied me multiple times in my attempt to receive an extended warranty due to this known defect. Also denying me longevity assurance, not to mention my long and continuing inconvenience with my replacement received. Nice to be treated so well by Infiniti, Nissan's luxury sub-division. Wonderful PR, don't you agree? [sarcasm at it's best]
Link to start the complaint process:
http://www-odi.nhtsa.dot.gov/complaints/
Appreciate your support and thanks in advance.
TSB UPDATE:
Another revision made on July 30, 2010.
ITB08-002d.pdf
Now only short-blocks are replaced.
Last edited by V35 Skyline GT; 01-30-2011 at 09:36 PM. Reason: Revised TSB release update
#4
11-26-2007, 12:31 AM
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^ Thanks and it's only to benefit all G/Z owners with current and future Oil Consumption issues.
Even ppl in the past who no longer has this issue from their replacement could also help us in filing.
It's gotten good attention on the Z forum. There's a lot of Z owners who are at their wits end with this issue and are supporting this consumer right by filing their defect complaint.
Hopefully G owners will do the same. It would be sad to see a recall on the Z's and not on the G's, being we have the same VQ's with the same OC issues.
Even ppl in the past who no longer has this issue from their replacement could also help us in filing.
It's gotten good attention on the Z forum. There's a lot of Z owners who are at their wits end with this issue and are supporting this consumer right by filing their defect complaint.
Hopefully G owners will do the same. It would be sad to see a recall on the Z's and not on the G's, being we have the same VQ's with the same OC issues.
#5
11-26-2007, 01:18 AM
#6
11-26-2007, 01:24 AM
#7
11-26-2007, 06:29 AM
Thanks for the link. I'm going to send in my complaint asap...BTW, you and I are at the same consumption level.
Originally Posted by 06CPV35
^ Thanks and it's only to benefit all G/Z owners with current and future Oil Consumption issues.
Even ppl in the past who no longer has this issue from their replacement could also help us in filing.
It's gotten good attention on the Z forum. There's a lot of Z owners who are at their wits end with this issue and are supporting this consumer right by filing their defect complaint.
Hopefully G owners will do the same. It would be sad to see a recall on the Z's and not on the G's, being we have the same VQ's with the same OC issues.
Even ppl in the past who no longer has this issue from their replacement could also help us in filing.
It's gotten good attention on the Z forum. There's a lot of Z owners who are at their wits end with this issue and are supporting this consumer right by filing their defect complaint.
Hopefully G owners will do the same. It would be sad to see a recall on the Z's and not on the G's, being we have the same VQ's with the same OC issues.
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#8
11-26-2007, 11:15 AM
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Thanks for the attention.
Yes I feel it's time for NNA (Nissan North America) to stop jerking us around on this and have Big Brother slap them around.
This issue has gone on for too long including their 1qt/1000mi or worse standard for warranty replacement.
Even the BBB Auto Line Program Summary for what Nissan will do under Lemon Law is less, compared to actual Lemon Law in California.
Don't know about other state's laws, they vary. Though, your States Law should supersede and prevail over Nissan's.
And if your case doesn't fall under Lemon Law, it's a pathetic offer for buy-back and/or replacement.
More reason to hopefully get a recall initiated by the NHTSA I would think.
Here's a link to a copy of the BBB Summary concerning Nissan nationally that a Z member posted as snippets.
Pg 1:
http://my350z.com/forum/attachment.p...7&d=1195876194
Pg 2:
http://my350z.com/forum/attachment.p...8&d=1195876505
Yes I feel it's time for NNA (Nissan North America) to stop jerking us around on this and have Big Brother slap them around.
This issue has gone on for too long including their 1qt/1000mi or worse standard for warranty replacement.
Even the BBB Auto Line Program Summary for what Nissan will do under Lemon Law is less, compared to actual Lemon Law in California.
Don't know about other state's laws, they vary. Though, your States Law should supersede and prevail over Nissan's.
And if your case doesn't fall under Lemon Law, it's a pathetic offer for buy-back and/or replacement.
More reason to hopefully get a recall initiated by the NHTSA I would think.
Here's a link to a copy of the BBB Summary concerning Nissan nationally that a Z member posted as snippets.
Pg 1:
http://my350z.com/forum/attachment.p...7&d=1195876194
Pg 2:
http://my350z.com/forum/attachment.p...8&d=1195876505
#9
11-26-2007, 12:52 PM
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#10
11-26-2007, 04:03 PM
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Another 2 places to complain are BBB and Attorney General for Consumer affairs in your state. Lets flood them with our complains, maybe Nissan will do something about it. I'm also looking into local news, trying to get them to investigate this, anything to spread the word. I have owned 2 Gs, both of them had engine problems and the replacement in one of them was burning oil too. 07 is still at the dealer cause they don't have the fix for it yet, as I was told. Say What!
You can also check this site too http://www.krohnandmoss.com, they also helped me before.
Anybody looked on Infiniti's web site: "Rated by owners as the #1 luxury brand in vehicle satisfaction." Than's a joke.
You can also check this site too http://www.krohnandmoss.com, they also helped me before.
Anybody looked on Infiniti's web site: "Rated by owners as the #1 luxury brand in vehicle satisfaction." Than's a joke.
Last edited by JackD; 11-26-2007 at 04:08 PM.
#11
11-27-2007, 09:07 AM
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I have a similar engine oil consumption and I have complained to the BBB auto line and I am about to go through arbitration and I will have to retain a lawyer for this, but I hope in the end NNA awards me a new engine. I have filed w/ the NHTSA as well. NNA is taking it as a case by case basis. NNA is blaming my Hi-flow cats for causing my engine oil consumption and are saying that they wont replace my engine.
Whenever I go to the local dealership, they are saying that a piece of my hi flow cats broke apart (debris) and went backwards into my motor and scorched my piston rings and thus causing my engine oil consumption
...Yeah right, but infiniti consumer affairs is saying that it is just the fact that I have the hi flow cats on the car and that it is modified.
Now, here is where I need some legal advice. Would it be better for me to go through the BBB's arbitration or just file a full blown legal suit. Eventhough arbitration is kinda streamlined, my question is can you subpoena (sp) the local dealerships service manager and other employees that had access to the car because the service manager is saying that they broke the car down and did an inspection, where as the BBB's database is saying they did not do any break down and just took pics. Also, can I get my legal fees back in an arbitration hearing?
I need some advice what should I do?
Oh yeah BTW, I am burning 3qts/1350mi
Whenever I go to the local dealership, they are saying that a piece of my hi flow cats broke apart (debris) and went backwards into my motor and scorched my piston rings and thus causing my engine oil consumption
...Yeah right, but infiniti consumer affairs is saying that it is just the fact that I have the hi flow cats on the car and that it is modified.Now, here is where I need some legal advice. Would it be better for me to go through the BBB's arbitration or just file a full blown legal suit. Eventhough arbitration is kinda streamlined, my question is can you subpoena (sp) the local dealerships service manager and other employees that had access to the car because the service manager is saying that they broke the car down and did an inspection, where as the BBB's database is saying they did not do any break down and just took pics. Also, can I get my legal fees back in an arbitration hearing?
I need some advice what should I do?
Oh yeah BTW, I am burning 3qts/1350mi
#12
11-27-2007, 09:39 AM
You’re asking lay people for legal advice? 
I doubt you will get anything more than what someone has experienced, or worse yet, what they heard.
That story about the cats debris entering the engine and destroying it sounds really fishy to me. However, modifying your car before the warranty expires could cause you to lose warranty coverage. Let me suggest that you invest in a consultation with a licensed legal professional in your area, and follow the advice he/she gives you. BEFORE, not After, your next step.
I doubt you will get anything more than what someone has experienced, or worse yet, what they heard. That story about the cats debris entering the engine and destroying it sounds really fishy to me. However, modifying your car before the warranty expires could cause you to lose warranty coverage. Let me suggest that you invest in a consultation with a licensed legal professional in your area, and follow the advice he/she gives you. BEFORE, not After, your next step.
#13
11-27-2007, 11:32 AM
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Originally Posted by Graphite05G
Complaint filled and filed....Told them I had pictures if they want them.
Originally Posted by JackD
Another 2 places to complain are BBB and Attorney General for Consumer affairs in your state. Lets flood them with our complains, maybe Nissan will do something about it. I'm also looking into local news, trying to get them to investigate this, anything to spread the word. I have owned 2 Gs, both of them had engine problems and the replacement in one of them was burning oil too. 07 is still at the dealer cause they don't have the fix for it yet, as I was told. Say What!
You can also check this site too http://www.krohnandmoss.com, they also helped me before.
You can also check this site too http://www.krohnandmoss.com, they also helped me before.
Good site link for consumer law firm. Thanks. I see they have two possible 'class action suits', but not one for us G35 owners.
The 350Z ppl have one specifically for 06 Z's on OC issues with different firm.
Don't know exact details as to what the suit is about, but know the Attorney's will pocket some $$ if they win, as that's how most class action suits go.
Have no idea what the Z owners get from it.
http://nissan350zoilconsumption.com/...isclaimer.html
Interesting what your Dealer told you about no fix yet. Most recent FIX is long block revup VQ engine with part #10102-AC7M9, which has been available since June/July 2007
You got lip service my friend. I've heard that story from G/Z members for over a year along with a soon-to-be released TSB, recall, blah blah blah.
Originally Posted by rn79870
You’re asking lay people for legal advice? I doubt you will get anything more than what someone has experienced, or worse yet, what they heard.
That story about the cats debris entering the engine and destroying it sounds really fishy to me. However, modifying your car before the warranty expires could cause you to lose warranty coverage. Let me suggest that you invest in a consultation with a licensed legal professional in your area, and follow the advice he/she gives you. BEFORE, not After, your next step.
I doubt you will get anything more than what someone has experienced, or worse yet, what they heard. That story about the cats debris entering the engine and destroying it sounds really fishy to me. However, modifying your car before the warranty expires could cause you to lose warranty coverage. Let me suggest that you invest in a consultation with a licensed legal professional in your area, and follow the advice he/she gives you. BEFORE, not After, your next step.
Hmmm...didn't know our VQ's could run backwards and suck debris from exhaust end of engine, past the valves and back into the combustion chamber
I read in California's Lemon Law you're entitled to reimbursement of legal fees if qualified and win under that Law, but not sure about other legal situations, actions or States.
Bottom Line...this is why I feel a recall is in order. It would alleviate most if not all legal actions against Nissan/Infiniti by their customers.
If they can't fix it after three times, then go Lemon Law.
#14
11-27-2007, 03:30 PM
Nissan actually had a recall on my 2003 Altima, as the catalytic converter could break apart and be sucked back into the engine and cause damage. They replaced the converter with a brand new one free of charge. I know from the Altima forums that some people had engine trouble because they waited too long. So yes it is possible. Not the cause of your problems though.
Last edited by drewbp; 11-29-2007 at 01:17 AM.
#15
11-29-2007, 12:04 AM
I just filled and filed my complaint. I haven't been to dealership I bought the car from since they are a little over 100 miles away. I take the car to the local Nissan dealer for oil changes. They are aware of the issue and have been replacing Z engines for a couple months now. They said they had a lady who was an attorney show up for an engine replacement and they told her about the consumption test, she said her engine better be their by the following week, and they didn't know who she called but an engine showed up 5 days later with her name on it and they had instructions to replace it immediately. She was and attorney, maybe that did it. I wish I knew who she called, but they jumped. Nissan cannot do my consumption test and thats a bunch of crap.
Lisa
Lisa