My service guy at Peninsula Infiniti "Bob Anderson" took care of the problem...They have to order a "seat track" which will take about a week to get in....They are aware of the problem!

 

In Japan they have Sumo wrestlers....

 

Geespot:
Great email. Keep it up! I have been dealing with ICA for some time now over the fit and finish of my G. I even tried to get them to either buy back, or partially re-imburse me for a newer model. My story is a long one, but I have enough rattles, squeaks and electrical weirdness to drive me nuts. They of course, will not do what I am asking. Another make of vehicle is looking pretty damn good about now.
Those of us having issues need to stick together to get our problems resolved, like the seat controls.
Let us know how they respond!


[i]<font color=red>BoneDaddy
2003.5 Garnet Fire, Premium, Aero, Sport & Debadged

 

Excellent letter Robert. I've notified Infiniti of the cushion problem via phone. No action beyond the TSB which seems insufficient (I reviewed it at the dealer). My seat rocks slightly but that's an annoyance rather than a physical discomfort.

HTBomb's Magical Hot Wheels

 

Thanks for the kind words Ht and Bone.....no response from Infiniti yet. I sent it out several days before I posted here. I am going to make several more attempts to resolve this through Infiniti. If this fails, I am going to begin sending letters and emails to all the major Auto magazines and websites and posting this letter on all the online review sites I can find. I encourage anyone else who suffers from this poor seat design to keep the pressure on Infiniti to make this right!

 

I'll join you on that quest GeeSpot. I've contacted the dealership that sold me the vehicle a number of times regarding the torture rack and they say that I'm the only one that has said anything. They even offered me a replacement vehicle, but I'm so upside down on this car I'd lose my a$$. Today I called another dealership and explained the situation and they said they'd look into it and give me a call back. Guess what - no call.

I'll be sending ICA a similar email to yours, then I'll go on a letter-writing campain. I drive 40-50 minutes each way to work and it's killing me. My 23 month old son pushed on my leg to get my attention and it hurt. WTF!! From a fargin' car seat!!

I'll keep you updated on any progress, if any.

 

Here is my email to them after they asked for more detail about my issue...

Thanks for
> responding, I'll give additional detail here...
> I just bought a 03 G35 Sedan with premium package.
> It has the power seat adjustments basically on the right seat bolster.
> I feel this is a bad place to put it.
> I wouldn't care so much except for the fact that it makes simply
> sitting in the car very uncomfortable. I made the mistake of not test
> driving the car long enough, I would not have bought had I known of
> this seat issue.
> It starting hurting my right thigh about 30 min into the 45 min ride
> home from the dealer. It's bothered me ever since.
> I've found quite a bit of discussion about this topic on the web at
> www.g35driver.com. This site is a user community site and I am not
> the only one who feels the seat design is a poor one. I'm not the
> only one experiencing daily right thigh pain by simply driving the
> $30k plus car that we bought around.
> I included a link to a discussion about the seat in my original
> correspondence; you obviously did not read it...
> Here it is again:
> https://g35driver.com/forums/showfla...mber=181840&pa
> ge
> =0&view=&sb=&part=all&vc=1
> Also like I mentioned in my original message, people are not choosing
> to buy other cars solely on the poor seat design, they love the G35
> except for the seat!
> My G35 is for sale because of the seat.
> There are people that have taken the seats out of their cars and
> modified the seats to try and fix the problem.
> There has been a response for Infiniti in the form of a TSB (Technical
> Service Bulletin) # 3018 that is supposed to help with the discomfort
> that the seat causes, but from those that have had the TSB done, it is
> not a good fix.
> I hope my taking the time to write this long letter will not go to
> waste.
> What I'm looking for is for Infinity to revise their TSB #3018 with a
> better fix, to me, the seat controls need to be relocated completely
> out of the way, perhaps to the front or side of the seat and the right
> bolster needs to be just like the left for symmetry and comfort.
> I'm assuming that the first person that reads this message is at a low
> level in the customer service department, I don't mean any offense and
> if I'm wrong I apologize.
> I'm hoping that whoever reads this will find it important enough to
> escalate it to a supervisor or manager for review.
> I look forward to a response and fix to this problem, I think it would
> go a long way in solidifying your reputation if you have your user
> base able to say something along the lines of "Infinity is a great
> company, we voiced concern over a design issue, they admitted it was a
> problem, and they stepped up to the plate and gave us a good fix."
> Right now there is frustration from your user community and your
> reputation is suffering...
> Chad Mizner


To which they FINALLY replied two weeks later:

Thanks for emailing Nissan North America, Inc.

In regards to issue that was stated in your email. At this time I am unable to assist you.

But I can assure you that when the vehicle is taken in for an assessment and there is a repair that needs to be performed your local Nissan dealer will be more than willing to assist you


To which I replied:

That's it?

You all are WORTHLESS!

How much did you pay JD Power to get your high ranking?!?!?


Chad Mizner

Mize
Silver 03 6 Speed Sedan/Willow/Premium

 

That Infiniti response is unacceptable. I have been frustrated enough that I thought about calling every single day for as long as I could stand it. I figure if the seat is annoying me, and they will not help, I can return the favor....

Anybody care to join?

 

I'm in, I plan to contiune to email them, phone takes too long...

Here's my latest email:

Now that I've cooled off a bit...

I apologize for my remarks, but perhaps I've gotten my frustration across to you?

Please escalate this issue to a manager/supervisor so I can discuss it further...

Thanks,

Chad Mizner

Mize
Silver 03 6 Speed Sedan/Willow/Premium

 

I have found that when you are nice to people, you get better results, treat them the way you would like to be treated, bottom line!


Brilliant Silver/Graphite/Chrome Wheels '04 Sedan/5AT

 

Thanks dad.

I just call it like I see it...



Mize
Silver 03 6 Speed Sedan/Willow/Premium

 

I will be sending daily emails to Infiniti as well. I will also compose a letter that will go to every automobile magazine. I'll also include my comments in the JD Power questionaire. If enough people do the same maybe Infiniti will stand up and resolve this. Hey, if they would only fix it I'd be a happy driver again.

Right now I can only think of a few automobile mag's. Does anyone have a faily comprehensive lists of auto mag's?

 

Now I am getting really pissed with Infiniti.
I did have a very friendly and courteous rep. work with me on all my issues, but bottom line, Infiniti will not do anything to get me out of my vehicle, and I did not even go there regarding the seat issue. That email response is unacceptable!
Even if the majority of G drivers do not experience the kind of leg problems you guys are, that does not diminish the poor design issue. Even a few people experiencing these kinds of issues warrents action, and Infiniti is not delivering.
I think we should all continue the emails to them. Has anyone gone the route of contacting the Coucil of Better Bisiness Bureaus? That may be my next step.

[i]<font color=red>BoneDaddy
2003.5 Garnet Fire, Premium, Aero, Sport & Debadged<P ID="edit"><FONT class="small"><EM>Edited by BoneDaddy on 02/20/04 12:29 PM.</EM></FONT></P>

 

Hi All,

I've had my '04 G35x since early Jan. It has been uncomfortable for any trip over 30 minutes in length. In fact, it even began to bug me on short trips as well.

I finally found a permanent fix and got it done today. I TRADED THE CAR FOR AN ACURA-TL.

I will miss the Bird's Eye Nav in the G. Likewise the AWD of the X. It has performed great the past 6 weeks. But my buttand right leg just couldn't take it any more!

I will pick up many features in the TL that the G doesn't have. Such as: Bluetooth phone integration, Voice Commands, programmable key fob, memory mirrors, etc.

However, the seating was my big reason for trading. But, it's not just the seat. It is the total overall driver ergonomics. The TL is far superior to the G.

Thanks to all.

2004 G35x
Diamond Graphite, Graphite Interior

 

Here's a link so next month when you start getting tired of your TL, you can post there! http://www.acura-tl.com/forums/forum...php?forumid=61


Brilliant Silver/Graphite/Chrome Wheels '04 Sedan/5AT